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Quality in Tourism Literature: A Bibliometric Review

Author

Listed:
  • Fernando J. Garrigos-Simon

    (Department of Business Organization, Universitat Politècnica de València, 46022 Valencia, Spain)

  • Yeamduan Narangajavana-Kaosiri

    (Department of Business Administration and Marketing, Universitat Jaume I, 12071 Castellón, Spain)

  • Yeamdao Narangajavana

    (School of Management, Walailak University, 222 Thaiburi, Thasala, Nakhon Si Thammarat 80160, Thailand)

Abstract

The literature about quality has experienced an important expansion in the tourism sector in the last decade. This is a result of the importance of quality issues when attempting to maintain and expand sustainable business models for tourism organizations and destinations, which are critical to strengthen competitiveness in the new framework. This relevance has been reflected in the tourism literature, with numerous papers focusing on the topic of quality. Nevertheless, despite its importance, there is a lack of studies and reviews of this literature. In order to overcome this problem, this paper develops a bibliometric and visualization analysis of the literature that examines the topics of tourism and quality together. Specifically, the article studies the 4625 documents on this issue published until the end of 2018 in the Web of Science Core Collection database, by using the co-occurrence of keywords, co-citation, bibliographic coupling, and co-authorship analyses. In addition, the VOSviewer program was used to map the diverse clusters or relationships among the literature. The results showed the trends and impact of this literature, and also the main papers, authors, journals, institutions, and even countries that focus on tourism and quality aspects together. They are useful for researchers and practitioners when dealing with this topic, in order to better understand the situation of this issue and its development.

Suggested Citation

  • Fernando J. Garrigos-Simon & Yeamduan Narangajavana-Kaosiri & Yeamdao Narangajavana, 2019. "Quality in Tourism Literature: A Bibliometric Review," Sustainability, MDPI, vol. 11(14), pages 1-22, July.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:14:p:3859-:d:248724
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    References listed on IDEAS

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    2. Jesús Collado Agudo & Patricia Martínez García de Leaniz & Ángel Herrero Crespo & Raquel Gómez-López, 2021. "Quality-Certified Hotels: The Role of Certification Bodies on the Formation of Customer Behavioral Intentions," Sustainability, MDPI, vol. 13(22), pages 1-15, November.
    3. Luis Seguí-Amortegui & José Antonio Clemente-Almendros & Rubí Medina & Melanie Grueso Gala, 2019. "Sustainability and Competitiveness in the Tourism Industry and Tourist Destinations: A Bibliometric Study," Sustainability, MDPI, vol. 11(22), pages 1-30, November.
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    10. Fatihah Norazami Abdullah & Azyyati Anuar & Rosliza Md Zani & Yong Azrina Ali Akbar, 2023. "A Bibliometric Review of Halal Tourism and Sustainability Research: Trends and Prospects," Information Management and Business Review, AMH International, vol. 15(4), pages 59-72.
    11. Floričić, Tamara & Pavia, Nadia & Kacun, Tara, 2024. "The Importance of the Quality and Sustainability Labels in the Perception of the Luxury Hotel Industry," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 12(3), pages 279-297.
    12. Fernando Borrajo-Millán & María-del-Mar Alonso-Almeida & María Escat-Cortes & Liu Yi, 2021. "Sentiment Analysis to Measure Quality and Build Sustainability in Tourism Destinations," Sustainability, MDPI, vol. 13(11), pages 1-14, May.
    13. Gricelda Herrera-Franco & Néstor Montalván-Burbano & Paúl Carrión-Mero & María Jaya-Montalvo & Miguel Gurumendi-Noriega, 2021. "Worldwide Research on Geoparks through Bibliometric Analysis," Sustainability, MDPI, vol. 13(3), pages 1-32, January.
    14. Pedro Cuesta-Valiño & Fadoua Bolifa & Estela Núñez-Barriopedro, 2020. "Sustainable, Smart and Muslim-Friendly Tourist Destinations," Sustainability, MDPI, vol. 12(5), pages 1-13, February.

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