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Social Capital and Organizational Citizenship Behavior: Double-Mediation of Emotional Regulation and Job Engagement

Author

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  • Sung-Hoon Ko

    (School of Business, Kyungpook National University, Daegu 41566, Korea)

  • Yongjun Choi

    (College of Business Administration, Hongik University, Seoul 04066, Korea)

  • Seung-Yoon Rhee

    (College of Business Administration, Hongik University, Seoul 04066, Korea)

  • Tae Won Moon

    (College of Business Administration, Hongik University, Seoul 04066, Korea)

Abstract

Despite an enduring interest in emotional labor, the effects of social capital on the emotional regulation process remain relatively underexplored. Using the job demands-resources model, we propose that social capital provides employees with the job resources required for deep acting. We also propose a double-mediation effect of deep or surface acting and job engagement, through which employee social capital can increase organizational citizenship behavior (OCB). Empirical results using data from 330 employees selling financial or insurance products in South Korea support our hypotheses that deep acting by sales employees and job engagement sequentially mediate the positive relationship between social capital and OCB.

Suggested Citation

  • Sung-Hoon Ko & Yongjun Choi & Seung-Yoon Rhee & Tae Won Moon, 2018. "Social Capital and Organizational Citizenship Behavior: Double-Mediation of Emotional Regulation and Job Engagement," Sustainability, MDPI, vol. 10(10), pages 1-15, October.
    • Handle: RePEc:gam:jsusta:v:10:y:2018:i:10:p:3600-:d:174507
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    References listed on IDEAS

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    Cited by:

    1. Eli Ayawo Atatsi & Jol Stoffers & Ad Kil, 2021. "Work Tenure and Organizational Citizenship Behaviors; A Study in Ghanaian Technical Universities," Sustainability, MDPI, vol. 13(24), pages 1-14, December.
    2. Sung-Hoon Ko & Yongjun Choi, 2019. "Compassion and Job Performance: Dual-Paths through Positive Work-Related Identity, Collective Self Esteem, and Positive Psychological Capital," Sustainability, MDPI, vol. 11(23), pages 1-13, November.
    3. Marchel Bentoy & Marlon Mata & Jayson Bayogo & Roel Vasquez & Rose Mary Almacen & Samantha Shane Evangelista & Charldy Wenceslao & Jannen Batoon & Maria Diana Lauro & Kafferine Yamagishi & Gamaliel Go, 2022. "Complex Cause-Effect Relationships of Social Capital, Leader-Member Exchange, and Safety Behavior of Workers in Small-Medium Construction Firms and the Moderating Role of Age," Sustainability, MDPI, vol. 14(19), pages 1-24, September.
    4. Jen-Shou Yang & Li-Ching Tsai, 2023. "The moderating effects of trustor characteristics and the cost of being trusted on the relationship between felt trust and OCB intention," Review of Managerial Science, Springer, vol. 17(7), pages 2417-2441, October.
    5. Myoung-Soung Lee & Han-Seong Kim, 2020. "The Effects of Service Employee Resilience on Emotional Labor: Double-Mediation of Person–Job Fit and Work Engagement," IJERPH, MDPI, vol. 17(19), pages 1-15, October.
    6. Stanley Y. B. Huang & Yu-Ming Fei & Yue-Shi Lee, 2021. "Predicting Job Burnout and Its Antecedents: Evidence from Financial Information Technology Firms," Sustainability, MDPI, vol. 13(9), pages 1-10, April.
    7. Humayun Sattar & Tasweer Hussain Syed & Afshan Naseem & Yasir Ahmad & Muhammad Zeeshan Mirza & Masood Raza, 2021. "Uncovering the Indirect Impact of Work Ethic on Engineering Students’ Productivity through Positive and Negative Organizational Behaviors and Workaholism," Sustainability, MDPI, vol. 13(5), pages 1-16, March.

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