Using SERVQUAL Method to Assess Tourist Service Quality by the Example of the Silesian Museum Established on the Post-Mining Area
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- Carmen Camarero & Mª Garrido & Eva Vicente, 2011. "How cultural organizations’ size and funding influence innovation and performance: the case of museums," Journal of Cultural Economics, Springer;The Association for Cultural Economics International, vol. 35(4), pages 247-266, November.
- Suzana Markovic & Sanja Raspor, 2010. "Measuring Perceived Service Quality Using SERVQUAL: A Case Study of the Croatian Hotel Industry," Management, University of Primorska, Faculty of Management Koper, vol. 5(3), pages 195-209.
- Lau Pei Mey & Badaruddin Mohamed, 2010. "Service Quality, Visitor Satisfaction And Behavioural Intentions: Pilot Study At A Museum In Malaysia," Journal of Global Business and Economics, Global Research Agency, vol. 1(1), pages 226-240, July.
- Fernandes, Teresa & Cruz, Mariana, 2016. "Dimensions and outcomes of experience quality in tourism: The case of Port wine cellars," Journal of Retailing and Consumer Services, Elsevier, vol. 31(C), pages 371-379.
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- Vinaytosh Mishra & Mohita G. Sharma, 2021. "Framework for Promotion of Medical Tourism: A Case of India," International Journal of Global Business and Competitiveness, Springer, vol. 16(1), pages 103-111, December.
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Keywords
post-mining land use; industrial tourism; SERVQUAL method;All these keywords.
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