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Resilience and Job Satisfaction: Effect of Moderated Mediation on the Influence of interpersonal Justice on the Performance of Public Servants

Author

Listed:
  • Jazael Albalá-Genol

    (IPTORA Research Group, 04120 Almería, Spain)

  • Pedro Antonio Díaz-Fúnez

    (Psychology, University of Almería, 04120 Almería, Spain)

  • Miguel Ángel Mañas-Rodríguez

    (Psychology, University of Almería, 04120 Almería, Spain)

Abstract

The perception of interpersonal justice is one of the key resources for improving employees’ performance intention. Elements such as employees’ level of satisfaction or their self-perception of their ability to cope with problematic situations are key factors in this relationship according to the job demands-resources model. The objective of this study was to analyze how the perception of job satisfaction and the self-perception of resilience influence how interpersonal justice affects employee performance. A total of 315 public sector employees, who perform administrative and customer service tasks, have contributed to this study. The results show that the relationship between interpersonal justice and intra-role performance is completely mediated by job satisfaction; however, when we include the modulating effect of resilience between interpersonal justice and job satisfaction, the influence of the former is reduced as the self-perception of resilience. This indicates that the positive effects of justice are reduced as workers’ self-perception of resilience increases.

Suggested Citation

  • Jazael Albalá-Genol & Pedro Antonio Díaz-Fúnez & Miguel Ángel Mañas-Rodríguez, 2023. "Resilience and Job Satisfaction: Effect of Moderated Mediation on the Influence of interpersonal Justice on the Performance of Public Servants," IJERPH, MDPI, vol. 20(4), pages 1-12, February.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:4:p:2957-:d:1061536
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    References listed on IDEAS

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    2. M. Sadiq Sohail & Nuraddeen Abubakar Nuhu, 2010. "The influence of organisational justice on job satisfaction: evidence from an emerging nation," International Journal of Project Organisation and Management, Inderscience Enterprises Ltd, vol. 2(2), pages 193-207.
    3. Luthans, Fred & Avolio, Bruce J. & Walumbwa, Fred O. & Li, Weixing, 2005. "The Psychological Capital of Chinese Workers: Exploring the Relationship with Performance," Management and Organization Review, Cambridge University Press, vol. 1(2), pages 249-271, July.
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