IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v20y2023i3p2353-d1049838.html
   My bibliography  Save this article

Effects of Emotional Labor, Anger, and Work Engagement on Work-Life Balance of Mental Health Specialists Working in Mental Health Welfare Centers

Author

Listed:
  • Kyung-Ok Lee

    (Ulsan Nam-gu Mental Health Welfare Center, 3rd Floor, 132, Samsanjung-ro, Nam-gu, Ulsan 44698, Republic of Korea)

  • Kyoung-Sook Lee

    (Department of Nursing, University of Ulsan, 93 Daehak-ro, Nam-gu, Ulsan 44610, Republic of Korea)

Abstract

This study is a descriptive survey aiming to examine the general characteristics, emotional labor, anger, and work engagement of mental health specialists at mental health welfare centers and determine their effects on work-life balance (WLB). A total of 193 mental health specialists from 21 mental health welfare centers at metropolitan cities U and B were enrolled. A self-report and anonymous online questionnaire was used to collect data from 11 March to 1 April 2021. The collected data were analyzed using the t -test, analysis of variance, Scheffé test, Pearson’s correlation coefficients, and multiple regressions using SPSS Windows (Ver 25.0). We found that WLB is significantly negatively correlated with emotional labor (r = −0.47, p < 0.001), anger (r = −0.32, p < 0.001), and work engagement (r = 0.37, p < 0.001). The regression model confirmed that the male sex (β = 0.35, p = 0.002), moderate perceived health (β = −0.31, p = 0.003), poor perceived health (β = −0.35, p = 0.020), 1–3 years of career experience at a mental health welfare center (β = 0.27, p = 0.043), level of attentiveness required in emotional labor (β = −0.23, p = 0.014), and vigor of work engagement (β = 0.15, p = 0.005) were predictors of WLB, and these factors explained 43.1% of the variance. Supportive work policies and environments that promote perceived health, reduce emotional labor, and stimulate work engagement are needed to help mental health specialists at mental health welfare centers maintain a good WLB and enjoy a higher quality of life.

Suggested Citation

  • Kyung-Ok Lee & Kyoung-Sook Lee, 2023. "Effects of Emotional Labor, Anger, and Work Engagement on Work-Life Balance of Mental Health Specialists Working in Mental Health Welfare Centers," IJERPH, MDPI, vol. 20(3), pages 1-12, January.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:3:p:2353-:d:1049838
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/20/3/2353/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1660-4601/20/3/2353/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Nick Bloom & John Van Reenen, 2006. "Management Practices, Work--L ife Balance, and Productivity: A Review of Some Recent Evidence," Oxford Review of Economic Policy, Oxford University Press and Oxford Review of Economic Policy Limited, vol. 22(4), pages 457-482, Winter.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Gareth D. Leeves, 2014. "Increasing returns to education and the impact on social capital," Education Economics, Taylor & Francis Journals, vol. 22(5), pages 449-470, October.
    2. Natalie Chun & Soohyung Lee, 2015. "Bonus compensation and productivity: evidence from Indian manufacturing plant-level data," Journal of Productivity Analysis, Springer, vol. 43(1), pages 47-58, February.
    3. He Lu Calvin Ong & Senthu Jeyaraj, 2014. "Work–Life Interventions," SAGE Open, , vol. 4(3), pages 21582440145, July.
    4. Mark L. Bryan & Almudena Sevilla, 2017. "Flexible working in the UK and its impact on couples’ time coordination," Review of Economics of the Household, Springer, vol. 15(4), pages 1415-1437, December.
    5. Henriette Houben & Ralf Maiterth, 2011. "Erbschaftsteuer und Erbschaftsteuerreform in Deutschland: eine Bestandsaufnahme," Vierteljahrshefte zur Wirtschaftsforschung / Quarterly Journal of Economic Research, DIW Berlin, German Institute for Economic Research, vol. 80(4), pages 161-188.
    6. Lilian DE MENEZES, 2010. "Can a Gift-Exchange Model Explain a Link Between Flexible Working Arrangements and Organizational Performance?," EcoMod2010 259600043, EcoMod.
    7. Richard P.C. Brown & Gareth Leeves & Nichola Kitson & Prabha Prayaga, 2015. "Give and Take or Give and Give: Charitable Giving in Migrant Households," Discussion Papers Series 547, School of Economics, University of Queensland, Australia.
    8. Adame-Sánchez, Consolación & González-Cruz, Tomás F. & Martínez-Fuentes, Clara, 2016. "Do firms implement work–life balance policies to benefit their workers or themselves?," Journal of Business Research, Elsevier, vol. 69(11), pages 5519-5523.
    9. Arntz, Melanie & Ben Yahmed, Sarra & Berlingieri, Francesco, 2018. "Working from Home: Heterogenous Effects on Hours Worked and Wages," VfS Annual Conference 2018 (Freiburg, Breisgau): Digital Economy 181630, Verein für Socialpolitik / German Economic Association.
    10. Adame, Consolación & Caplliure, Eva-María & Miquel, María-José, 2016. "Work–life balance and firms: A matter of women?," Journal of Business Research, Elsevier, vol. 69(4), pages 1379-1383.
    11. Maria João Guedes & Maria Eduarda Soares & Pilar Mosquera & João Borregana, 2023. "Does it pay off to offer family-friendly practices? Exploring the missing links to performance," International Entrepreneurship and Management Journal, Springer, vol. 19(2), pages 667-690, June.
    12. Broszeit, Sandra & Laible, Marie-Christine, 2017. "Examining the link between health measures, management practices and establishment performance," IAB-Discussion Paper 201726, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany].
    13. Marina Hazlin Harun & Idaya Husna Mohd & Muhamad Khalil Omar & Siti Mujanah & Shereen Noranee, 2023. "Exploring the Influence of Technology, Lifestyle and Flexible Working Arrangements on Cyber Psychology among Employees at a Malaysian Investment Holding Company," Information Management and Business Review, AMH International, vol. 15(3), pages 1-11.
    14. Chiara Peroni & Maxime Pettinger & Francesco Sarracino, 2022. "Productivity Gains from Worker Well-Being in Europe," International Productivity Monitor, Centre for the Study of Living Standards, vol. 43, pages 41-61, Fall.
    15. Gerten, Elisa & Beckmann, Michael & Bellmann, Lutz, 2018. "Controlling working crowds: The impact of digitalization on worker autonomy and monitoring across hierarchical levels," Working papers 2018/09, Faculty of Business and Economics - University of Basel.
    16. Beckmann, Michael, 2016. "Self-managed working time and firm performance: Microeconometric evidence," VfS Annual Conference 2016 (Augsburg): Demographic Change 145623, Verein für Socialpolitik / German Economic Association.
    17. Stefan Marth, 2015. "How Strong is the Correlation Between Unemployment and Growth Really? The Persistence of Okun's Law and How to Weaken it. WWWforEurope Policy Paper No. 23," WIFO Studies, WIFO, number 58260.
    18. M. Haley & Laurie Miller, 2015. "Correlates of flexible working arrangements, stress, and sleep difficulties in the US workforce: does the flexibility of the flexibility matter?," Empirical Economics, Springer, vol. 48(4), pages 1395-1418, June.
    19. Lilian DE MENEZES & Stephen WOOD & Melina DRITSAKI, 2009. "Family-friendly management in Britain under New Labour: were there significant changes between 1998 and 2004?," EcoMod2009 21500024, EcoMod.
    20. Viete, Steffen & Erdsiek, Daniel, 2015. "Mobile information and communication technologies, flexible work organization and labor productivity: Firm-level evidence," ZEW Discussion Papers 15-087, ZEW - Leibniz Centre for European Economic Research.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:20:y:2023:i:3:p:2353-:d:1049838. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.