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Stress-Buffering Effects of Social Support on Tourism Employees during the COVID-19 Pandemic: A Moderated Mediation Model

Author

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  • Huiyue Liu

    (Department of Tourism Management, Shenzhen Tourism College, Jinan University, Shenzhen 518053, China)

  • Qiancai Tan

    (Department of Tourism Management, Shenzhen Tourism College, Jinan University, Shenzhen 518053, China)

  • Huiping Mai

    (Department of Tourism Management, Shenzhen Tourism College, Jinan University, Shenzhen 518053, China)

Abstract

Since the beginning of 2020, China’s tourism industry has been severely impacted by the COVID-19 pandemic, and domestic tourism revenues have plummeted. Tourism employees have faced reduced working hours, job instability, shut down, and unemployment. In the context of the normalization of epidemic prevention, the tourism industry is recovering slowly and uncertainly, and many tourism employees face increasing employment stress. To investigate the relationship between social support and employment stress among tourism employees, 308 tourism employees were surveyed, and the mediating role of positive coping styles and the moderating role of psychological resilience were examined using structural equation modeling. The results revealed three key findings: social support significantly and negatively influenced the employment stress of tourism employees; positive coping styles significantly mediated the relationship between social support and employment stress among tourism employees; and psychological resilience moderated the relationship between social support and employment stress among tourism employees, as well as moderating the relationship between social support and positive coping style. The current findings help to deepen the understanding of the relationship between social support and employment stress, and they have important implications for alleviating the employment stress of tourism employees in the context of the pandemic.

Suggested Citation

  • Huiyue Liu & Qiancai Tan & Huiping Mai, 2023. "Stress-Buffering Effects of Social Support on Tourism Employees during the COVID-19 Pandemic: A Moderated Mediation Model," IJERPH, MDPI, vol. 20(3), pages 1-20, January.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:3:p:2342-:d:1049584
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    References listed on IDEAS

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    1. Caroline Gurvich & Natalie Thomas & Elizabeth HX Thomas & Abdul-Rahman Hudaib & Lomash Sood & Kali Fabiatos & Keith Sutton & Anton Isaacs & Shalini Arunogiri & Gemma Sharp & Jayashri Kulkarni, 2021. "Coping styles and mental health in response to societal changes during the COVID-19 pandemic," International Journal of Social Psychiatry, , vol. 67(5), pages 540-549, August.
    2. Škare, Marinko & Soriano, Domingo Riberio & Porada-Rochoń, Małgorzata, 2021. "Impact of COVID-19 on the travel and tourism industry," Technological Forecasting and Social Change, Elsevier, vol. 163(C).
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