IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v20y2023i3p2342-d1049584.html
   My bibliography  Save this article

Stress-Buffering Effects of Social Support on Tourism Employees during the COVID-19 Pandemic: A Moderated Mediation Model

Author

Listed:
  • Huiyue Liu

    (Department of Tourism Management, Shenzhen Tourism College, Jinan University, Shenzhen 518053, China)

  • Qiancai Tan

    (Department of Tourism Management, Shenzhen Tourism College, Jinan University, Shenzhen 518053, China)

  • Huiping Mai

    (Department of Tourism Management, Shenzhen Tourism College, Jinan University, Shenzhen 518053, China)

Abstract

Since the beginning of 2020, China’s tourism industry has been severely impacted by the COVID-19 pandemic, and domestic tourism revenues have plummeted. Tourism employees have faced reduced working hours, job instability, shut down, and unemployment. In the context of the normalization of epidemic prevention, the tourism industry is recovering slowly and uncertainly, and many tourism employees face increasing employment stress. To investigate the relationship between social support and employment stress among tourism employees, 308 tourism employees were surveyed, and the mediating role of positive coping styles and the moderating role of psychological resilience were examined using structural equation modeling. The results revealed three key findings: social support significantly and negatively influenced the employment stress of tourism employees; positive coping styles significantly mediated the relationship between social support and employment stress among tourism employees; and psychological resilience moderated the relationship between social support and employment stress among tourism employees, as well as moderating the relationship between social support and positive coping style. The current findings help to deepen the understanding of the relationship between social support and employment stress, and they have important implications for alleviating the employment stress of tourism employees in the context of the pandemic.

Suggested Citation

  • Huiyue Liu & Qiancai Tan & Huiping Mai, 2023. "Stress-Buffering Effects of Social Support on Tourism Employees during the COVID-19 Pandemic: A Moderated Mediation Model," IJERPH, MDPI, vol. 20(3), pages 1-20, January.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:3:p:2342-:d:1049584
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/20/3/2342/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1660-4601/20/3/2342/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Caroline Gurvich & Natalie Thomas & Elizabeth HX Thomas & Abdul-Rahman Hudaib & Lomash Sood & Kali Fabiatos & Keith Sutton & Anton Isaacs & Shalini Arunogiri & Gemma Sharp & Jayashri Kulkarni, 2021. "Coping styles and mental health in response to societal changes during the COVID-19 pandemic," International Journal of Social Psychiatry, , vol. 67(5), pages 540-549, August.
    2. Škare, Marinko & Soriano, Domingo Riberio & Porada-Rochoń, Małgorzata, 2021. "Impact of COVID-19 on the travel and tourism industry," Technological Forecasting and Social Change, Elsevier, vol. 163(C).
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. de Palma, André & Vosough, Shaghayegh & Liao, Feixiong, 2022. "An overview of effects of COVID-19 on mobility and lifestyle: 18 months since the outbreak," Transportation Research Part A: Policy and Practice, Elsevier, vol. 159(C), pages 372-397.
    2. Derya Demirdelen Alrawadieh, 2021. "Does Employability Anxiety Trigger Psychological Distress and Academic Major Dissatisfaction? A Study on Tour Guiding Students," Journal of Tourismology, Istanbul University, Faculty of Economics, vol. 7(1), pages 55-71, June.
    3. Chung-Wei Kuo, 2021. "Can We Return to Our Normal Life When the Pandemic Is under Control? A Preliminary Study on the Influence of COVID-19 on the Tourism Characteristics of Taiwan," Sustainability, MDPI, vol. 13(17), pages 1-17, August.
    4. Kamer-Ainur Aivaz & Adrian Micu, 2021. "An analysis of the impact of the COVID-19 pandemic on the number of tourists arriving in Romania using the correspondence factor analysis," Technium Social Sciences Journal, Technium Science, vol. 24(1), pages 324-335, October.
    5. Joanna Chwaszcz & Michał Wiechetek & Rafał P. Bartczuk & Iwona Niewiadomska & Patrycja Wośko, 2022. "Determinants of Quality of Life in the COVID-19 Pandemic Situation among Persons Using Psychological Help at Various Stages of the Pandemic," IJERPH, MDPI, vol. 19(10), pages 1-14, May.
    6. Schiopu, Andreea Fortuna & Hornoiu, Remus Ion & Padurean, Ana Mihaela & Nica, Ana-Maria, 2022. "Constrained and virtually traveling? Exploring the effect of travel constraints on intention to use virtual reality in tourism," Technology in Society, Elsevier, vol. 71(C).
    7. Lina Zhong & Sunny Sun & Rob Law & Xiaonan Li & Liyu Yang, 2022. "Perception, Reaction, and Future Development of the Influence of COVID-19 on the Hospitality and Tourism Industry in China," IJERPH, MDPI, vol. 19(2), pages 1-19, January.
    8. Askar Akaev & Alexander I. Zvyagintsev & Askar Sarygulov & Tessaleno Devezas & Andrea Tick & Yuri Ichkitidze, 2022. "Growth Recovery and COVID-19 Pandemic Model: Comparative Analysis for Selected Emerging Economies," Mathematics, MDPI, vol. 10(19), pages 1-18, October.
    9. Duro, Juan Antonio & Osório, António & Perez-Laborda, Alejandro, 2024. "Modeling uncertainty in tourism markets," Annals of Tourism Research, Elsevier, vol. 107(C).
    10. Alessandro Miola & Stefano Caiolo & Giancarlo Pontoni & Erica Pozzan & Chiara Moriglia & Filippo Simionato & Sergio Garofalo & Giulia Perini & Fabio Sambataro, 2023. "Anxiety and Depression during the Second Wave of the COVID-19 Pandemic: The Role of Coping Strategies," IJERPH, MDPI, vol. 20(4), pages 1-16, February.
    11. Caselli, Mauro & Fracasso, Andrea & Traverso, Silvio, 2021. "Robots and risk of COVID-19 workplace contagion: Evidence from Italy," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    12. Salesi, Vinolia Kilinaivoni & Kan Tsui, Wai Hong & Fu, Xiaowen & Gilbey, Andrew, 2022. "Strategies for South Pacific Region to address future pandemics: Implications for the aviation and tourism sectors based on a systematic literature review (2010–2021)," Transport Policy, Elsevier, vol. 125(C), pages 107-126.
    13. Yang, Yang & Zhang, Carol X. & Rickly, Jillian M., 2021. "A review of early COVID-19 research in tourism: Launching the Annals of Tourism Research's Curated Collection on coronavirus and tourism1," Annals of Tourism Research, Elsevier, vol. 91(C).
    14. Susana Silva & Paulo Carvalho, 2023. "Visit and Management of Historic Gardens during COVID-19 from the Owners/Managers Perspective: Portugal as a Case Study," Sustainability, MDPI, vol. 15(3), pages 1-21, January.
    15. Ngo, Vu Minh & Nguyen, Phuc Van & Hoang, Yen Hai, 2024. "The impacts of geopolitical risks on gold, oil and financial reserve management," Resources Policy, Elsevier, vol. 90(C).
    16. Mirela-Catrinel Voicu & Adina Bărbulescu & Denisa Abrudan, 2022. "On a City Guide App Model," Sustainability, MDPI, vol. 14(23), pages 1-17, November.
    17. Andrei Shpakou & Ihar A. Naumau & Tatyana Yu. Krestyaninova & Alena V. Znatnova & Svetlana V. Lollini & Sergei Surkov & Aleh Kuzniatsou, 2022. "Physical Activity, Life Satisfaction, Stress Perception and Coping Strategies of University Students in Belarus during the COVID-19 Pandemic," IJERPH, MDPI, vol. 19(14), pages 1-21, July.
    18. Celeste Vong & Paulo Rita & Nuno António, 2021. "Health-Related Crises in Tourism Destination Management: A Systematic Review," Sustainability, MDPI, vol. 13(24), pages 1-28, December.
    19. León, Carmelo J. & González Hernández, Matías M. & Lam-González, Yen, 2023. "COVID-19 effects on travel choices under climate risks," Annals of Tourism Research, Elsevier, vol. 103(C).
    20. Allal-Chérif, Oihab, 2022. "Intelligent cathedrals: Using augmented reality, virtual reality, and artificial intelligence to provide an intense cultural, historical, and religious visitor experience," Technological Forecasting and Social Change, Elsevier, vol. 178(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:20:y:2023:i:3:p:2342-:d:1049584. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.