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Organizational Learning in Healthcare Contexts after COVID-19: A Study of 10 Intensive Care Units in Central and Northern Italy through Framework Analysis

Author

Listed:
  • Maddalena Gambirasio

    (Department of Human and Social Sciences, University of Bergamo, Piazzale Sant’Agostino 2, 24129 Bergamo, Italy
    These authors contributed equally to this work.)

  • Demetrio Magatti

    (Laboratory of Clinical Data Science, Department of Medical Epidemiology, Mario Negri Institute for Pharmacological Research IRCCS, Villa Camozzi, Via G.B. Camozzi 3, 24020 Bergamo, Italy
    These authors contributed equally to this work.)

  • Valentina Barbetta

    (Laboratory of Clinical Data Science, Department of Medical Epidemiology, Mario Negri Institute for Pharmacological Research IRCCS, Villa Camozzi, Via G.B. Camozzi 3, 24020 Bergamo, Italy)

  • Silvia Brena

    (Independent Researcher, Via Papa Giovanni XXIII 18, Mozzo, 24030 Bergamo, Italy)

  • Giordano Lizzola

    (Independent Researcher, Via Piemonte 5, Alzano Lombardo, 24022 Bergamo, Italy)

  • Chiara Pandolfini

    (Laboratory of Evolutionary Age Epidemiology, Department of Medical Epidemiology, Mario Negri Institute for Pharmacological Research IRCCS, Via Mario Negri 2, 20156 Milano, Italy)

  • Francesca Sommariva

    (Independent Researcher, Via Giovanni Paradisi, 2, 20127 Milano, Italy)

  • Anna Zamperoni

    (Cà Foncello Hospital, Aulss2, Piazzale dell’Ospedale, 1, 31100 Treviso, Italy)

  • Stefano Finazzi

    (Laboratory of Clinical Data Science, Department of Medical Epidemiology, Mario Negri Institute for Pharmacological Research IRCCS, Villa Camozzi, Via G.B. Camozzi 3, 24020 Bergamo, Italy
    These authors also contributed equally to this work.)

  • Silvia Ivaldi

    (Department of Human and Social Sciences, University of Bergamo, Piazzale Sant’Agostino 2, 24129 Bergamo, Italy
    These authors also contributed equally to this work.)

Abstract

The rapid spread of the SARS-CoV-2 virus has forced healthcare organizations to change their organization, introducing new ways of working, relating, communicating, and managing to cope with the growing number of hospitalized patients. Starting from the analysis of the narratives of healthcare workers who served in the intensive care units of 10 hospitals in Central and Northern Italy, this contribution intends to highlight elements present during the pandemic period within the investigated structures, which are considered factors that can influence the birth of organizational learning. Specifically, the data collected through interviews and focus groups were analyzed using the framework analysis method of Ritchie and Spencer. The conducted study made it possible to identify and highlight factors related to aspects of communication, relationships, context, and organization that positively influenced the management of the health emergency, favoring the improvement of the structure. It is believed that the identification of these factors by healthcare organizations can represent a valuable opportunity to rethink themselves, thus becoming a source of learning.

Suggested Citation

  • Maddalena Gambirasio & Demetrio Magatti & Valentina Barbetta & Silvia Brena & Giordano Lizzola & Chiara Pandolfini & Francesca Sommariva & Anna Zamperoni & Stefano Finazzi & Silvia Ivaldi, 2023. "Organizational Learning in Healthcare Contexts after COVID-19: A Study of 10 Intensive Care Units in Central and Northern Italy through Framework Analysis," IJERPH, MDPI, vol. 20(17), pages 1-19, September.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:17:p:6699-:d:1230877
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    References listed on IDEAS

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