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The Effect of Psychological Anxiety Caused by COVID-19 on Job Self-Esteem and Job Satisfaction of Airline Flight Attendants

Author

Listed:
  • Yelin Shin

    (School of Tourism, Hanyang University, 222, Wangsimni-ro, Seongdong-gu, Seoul 04763, Korea)

  • Jinyoung Olivia Choi

    (School of Tourism, Hanyang University, 222, Wangsimni-ro, Seongdong-gu, Seoul 04763, Korea)

  • Sunghyup Sean Hyun

    (School of Tourism, Hanyang University, 222, Wangsimni-ro, Seongdong-gu, Seoul 04763, Korea)

Abstract

This study aimed to investigate how psychological anxiety caused by COVID-19 has influenced airline cabin crew job self-esteem and job satisfaction. A questionnaire based on prior research was developed to identify factors of psychological anxiety among cabin crews as a result of COVID-19. The survey sample was limited to current cabin crews who experienced leave of absence due to COVID-19, and questionnaires were distributed to 201 crew members from 15 February to 15 April 2021. As a result of the analysis, the hypothesis that salary reduction, career stagnation, social perception, and employment insecurity have a significant effect on job self-esteem and job satisfaction was supported, while perceived infection risk and benefit reduction were rejected. This study found that psychological anxiety caused by COVID-19 affected cabin crew’s self-esteem and job satisfaction. These findings could aid in the development of strategies for effective airline human resource management to prevent psychological anxiety from creating stress and negatively affecting work. Furthermore, since the alert for the emergence of new viruses will not be eased in the future, this study will prevent psychological anxiety among cabin crews to cause job self-esteem and job dissatisfaction.

Suggested Citation

  • Yelin Shin & Jinyoung Olivia Choi & Sunghyup Sean Hyun, 2022. "The Effect of Psychological Anxiety Caused by COVID-19 on Job Self-Esteem and Job Satisfaction of Airline Flight Attendants," IJERPH, MDPI, vol. 19(7), pages 1-17, March.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:7:p:4043-:d:782066
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    References listed on IDEAS

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    1. Peter Reilly, 2003. "New Approaches in Reward: Their Relevance to the Public Sector," Public Money & Management, Taylor & Francis Journals, vol. 23(4), pages 245-252, October.
    2. Dr Marwan T. Al-Zoubi, 2012. "The Shape Of The Relationship Between Salary And Job Satisfaction: A Field Study," Far East Journal of Psychology and Business, Far East Research Centre, vol. 7(1), pages 1-12, June.
    3. Yan Liu & Long Lam & Raymond Loi, 2014. "Examining professionals’ identification in the workplace: The roles of organizational prestige, work-unit prestige, and professional status," Asia Pacific Journal of Management, Springer, vol. 31(3), pages 789-810, September.
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    Cited by:

    1. Yan Huang & Xin Liu & Jaehyoung Kim & Sanggyun Na, 2022. "Effects of Idiosyncratic Deals, Psychological Contract, Job Satisfaction and Environmental Turbulence on Unethical Pro-Organizational Behavior," Sustainability, MDPI, vol. 14(23), pages 1-14, November.

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