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The Impact of Effective Communication on Perceptions of Patient Safety—A Prospective Study in Selected Polish Hospitals

Author

Listed:
  • Janina Kulińska

    (Department of Population Health, Faculty of Health Sciences, Wroclaw Medical University, 50-372 Wrocław, Poland)

  • Łukasz Rypicz

    (Department of Population Health, Faculty of Health Sciences, Wroclaw Medical University, 50-372 Wrocław, Poland)

  • Katarzyna Zatońska

    (Department of Population Health, Faculty of Health Sciences, Wroclaw Medical University, 50-372 Wrocław, Poland)

Abstract

Interpersonal communication plays a key role in the treatment process. It affects not only the patient’s satisfaction with the course of treatment, but also allows the achievement of the best outcome in the therapeutic process. The process of patient empowerment and putting them in the role of a partner in the therapeutic process makes it possible to build a relationship based on trust, kindness and empathy. The aim of the study is to show the relationship between a patient’s sense of safety and access to health information, friendly and empathetic treatment by medical staff and a relationship based on trust. The study is conducted on patients from public hospitals in Wrocław by using the author’s questionnaire. One of the five most important factors according to respondents is the sense of safety, as reported by more than half of the patients (54.4%)—this is the opinion of more than half of the patients (54.4%). The respondents assessed the quality of patient care as an average of M = 41.1/50 points. There is a strong positive correlation between the sense of security and the access to information (rho = 0.642), kind treatment (rho = 0.623), trust in medical staff (rho = 0.758) and satisfaction with hospital stay (rho = 0.758).

Suggested Citation

  • Janina Kulińska & Łukasz Rypicz & Katarzyna Zatońska, 2022. "The Impact of Effective Communication on Perceptions of Patient Safety—A Prospective Study in Selected Polish Hospitals," IJERPH, MDPI, vol. 19(15), pages 1-11, July.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:15:p:9174-:d:873073
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    References listed on IDEAS

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    1. Petrocchi, S. & Iannello, P. & Lecciso, F. & Levante, A. & Antonietti, A. & Schulz, P.J., 2019. "Interpersonal trust in doctor-patient relation: Evidence from dyadic analysis and association with quality of dyadic communication," Social Science & Medicine, Elsevier, vol. 235(C), pages 1-1.
    2. Lee, Yin-Yang & Lin, Julia L., 2009. "The effects of trust in physician on self-efficacy, adherence and diabetes outcomes," Social Science & Medicine, Elsevier, vol. 68(6), pages 1060-1068, March.
    3. Leisen, Birgit & Hyman, Michael R., 2004. "Antecedents and consequences of trust in a service provider: The case of primary care physicians," Journal of Business Research, Elsevier, vol. 57(9), pages 990-999, September.
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