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COVID-19 Fear, Health Behaviors, and Subjective Health Status of Call Center Workers

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  • Hye-Ryoung Kim

    (College of Nursing, ShinHan University, Dongducheon-si 11340, Korea)

  • Hwa-Mi Yang

    (Department of Nursing, Daejin University, Pocheon-si 11159, Korea)

Abstract

Background: Fear may be critical in explaining individual and social behaviors. This study investigates the association between COVID-19 fear and health behavior and subjective health status changes of call center workers in the COVID-19 era. Methods: This cross-sectional study uses an online survey with 339 call center workers. We measured COVID-19 fear, health behaviors, and subjective health, and analyzed with the Macnemar or paired t -test, ANOVA or χ 2 test, Scheffe’s test, and multiple linear regression. Results: COVID-19 fear was associated with poor stress management, shorter sleep hours, and binge eating. Moreover, COVID-19 fear and time pressure at work were negatively associated with subjective health status. Conclusion: Strengthening the support system for call center workers to manage the COVID-19 fear might be essential. Moreover, there is a need to improve dense environments and reduce time pressure by ensuring adequate rest time and increasing physical activity.

Suggested Citation

  • Hye-Ryoung Kim & Hwa-Mi Yang, 2022. "COVID-19 Fear, Health Behaviors, and Subjective Health Status of Call Center Workers," IJERPH, MDPI, vol. 19(15), pages 1-9, July.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:15:p:9005-:d:870507
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    References listed on IDEAS

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    Cited by:

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