IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v19y2022i14p8321-d857866.html
   My bibliography  Save this article

Services and Amenities Offered by City Hotels within Family Tourism as One of the Factors Guaranteeing Satisfactory Leisure Time

Author

Listed:
  • Matylda Siwek

    (Department of Tourism and Regional Studies, Institute of Geography, Pedagogical University, 30-084 Krakow, Poland)

  • Anna Kolasińska

    (Department of Tourism and Regional Studies, Institute of Geography, Pedagogical University, 30-084 Krakow, Poland)

  • Krzysztof Wrześniewski

    (Section of Psychology, Institute of Humanities, University of Physical Education, 31-571 Krakow, Poland)

  • Magdalena Zmuda Palka

    (Section of Pedagogy, Institute of Humanities, University of Physical Education, 31-571 Krakow, Poland)

Abstract

Travelling families are interested in urban tourism due to its cognitive and entertainment aspects. Some expectations of parents travelling with children are the same independent of the accommodation location. The purpose of this article is to examine at what level city hotels offer services and amenities within family tourism, how they meet parents’ expectations and whether they adapt offers to children of different ages. Two measurement tools were used for this study. The first one was the authors’ questionnaire addressed to hotel managers. A total of 88 hotels located in Krakow were selected for the study. The survey contained questions on the offers of hotels related to various services and amenities for families with children, which were assigned to one of three groups (24 items): general child-friendly hotel services and amenities, in-room amenities and restaurant amenities. In the second phase of the study, parents of children aged 0–10 years were asked to assess the degree to which the amenities offered by hotels were important for them during the selection of a hotel. In total, 90 surveys were taken into consideration. The tool was designed to examine the needs of parents who have children of different ages, in regard to selected hotel services and amenities (24 items). As in the case of the surveys for hoteliers, the same three groups were created. The research demonstrates that children’s age is the key factor that should lead to the differentiation of the accommodation offer. However, hoteliers largely perceive children as a homogeneous group. In all studied age categories (6) and amenities groups (3), parents’ expectations were higher than the services and amenities offered. No significant differences regarding the category of the hotel or hotel chain membership have been found. The results of the study may provide valuable guidance to hoteliers who wish to attract families with children to urban tourism and adapt their offer to them, thus realising the principle of inclusiveness. They may be also a significant contribution to the literature on the subject, as most published work concerns holiday hotels rather than city hotels.

Suggested Citation

  • Matylda Siwek & Anna Kolasińska & Krzysztof Wrześniewski & Magdalena Zmuda Palka, 2022. "Services and Amenities Offered by City Hotels within Family Tourism as One of the Factors Guaranteeing Satisfactory Leisure Time," IJERPH, MDPI, vol. 19(14), pages 1-18, July.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:14:p:8321-:d:857866
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/19/14/8321/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1660-4601/19/14/8321/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Ashworth, Gregory & Page, Stephen J., 2011. "Urban tourism research: Recent progress and current paradoxes," Tourism Management, Elsevier, vol. 32(1), pages 1-15.
    2. Chaplin, Lan Nguyen & Lowrey, Tina M. & Ruvio, Ayalla A. & Shrum, L.J. & Vohs, Kathleen D., 2020. "Age differences in children's happiness from material goods and experiences: The role of memory and theory of mind," International Journal of Research in Marketing, Elsevier, vol. 37(3), pages 572-586.
    3. Hwasung Song & Chanyul Park & Miseong Kim, 2020. "Tourism Destination Management Strategy for Young Children: Willingness to Pay for Child-Friendly Tourism Facilities and Services at a Heritage Site," IJERPH, MDPI, vol. 17(19), pages 1-13, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Getz, Donald & Page, Stephen J., 2016. "Progress and prospects for event tourism research," Tourism Management, Elsevier, vol. 52(C), pages 593-631.
    2. Panasiuk Aleksander, 2020. "Policy of Sustainable Development of Urban Tourism," Polish Journal of Sport and Tourism, Sciendo, vol. 27(2), pages 33-37, June.
    3. Irene Rubino & Cristina Coscia & Rocco Curto, 2020. "Identifying Spatial Relationships between Built Heritage Resources and Short-Term Rentals before the Covid-19 Pandemic: Exploratory Perspectives on Sustainability Issues," Sustainability, MDPI, vol. 12(11), pages 1-22, June.
    4. Mariani, Marcello M. & Giorgio, Luisa, 2017. "The “Pink Night” festival revisited: Meta-events and the role of destination partnerships in staging event tourism," Annals of Tourism Research, Elsevier, vol. 62(C), pages 89-109.
    5. Bogner, Anna, 2023. "Memory asymmetries in experiential and material purchases: The role of self-expression," Junior Management Science (JUMS), Junior Management Science e. V., vol. 8(1), pages 163-187.
    6. Christian M Rogerson, 2013. "Urban tourism, economic regeneration and inclusion: Evidence from South Africa," Local Economy, London South Bank University, vol. 28(2), pages 188-202, March.
    7. Antonella Lerario & Silvia Di Turi, 2018. "Sustainable Urban Tourism: Reflections on the Need for Building-Related Indicators," Sustainability, MDPI, vol. 10(6), pages 1-25, June.
    8. Jorge Moll-de-Alba & Lluís Prats & Lluís Coromina, 2016. "The need to adapt to travel expenditure patterns. A study comparing business and leisure tourists in Barcelona," Eurasian Business Review, Springer;Eurasia Business and Economics Society, vol. 6(2), pages 253-267, August.
    9. Aleksandra Łapko & Aleksander Panasiuk & Roma Strulak-Wójcikiewicz & Marek Landowski, 2020. "The State of Air Pollution as a Factor Determining the Assessment of a City’s Tourist Attractiveness—Based on the Opinions of Polish Respondents," Sustainability, MDPI, vol. 12(4), pages 1-21, February.
    10. Wu, Lunwen & Wang, Zhouyiying & Liao, Zhixue & Xiao, Di & Han, Peng & Li, Wenyong & Chen, Qin, 2024. "Multi-day tourism recommendations for urban tourists considering hotel selection: A heuristic optimization approach," Omega, Elsevier, vol. 126(C).
    11. Cornelia Pop & Cristina Balint, 2018. "Romanian Urban Tourism: A Survey Of Accommodation Facilities," JOURNAL STUDIA UNIVERSITATIS BABES-BOLYAI NEGOTIA, Babes-Bolyai University, Faculty of Business.
    12. Juan Antonio Jimber del Río & Ricardo David Hernández-Rojas & Virginia Navajas-Romero & Amalia Hidalgo-Fernández, 2020. "The Loyalty of Tourism in Synagogues: The Special Case of the Synagogue of Córdoba," IJERPH, MDPI, vol. 17(12), pages 1-18, June.
    13. Rasoolimanesh, S. Mostafa & Ringle, Christian M. & Jaafar, Mastura & Ramayah, T., 2017. "Urban vs. rural destinations: Residents’ perceptions, community participation and support for tourism development," Tourism Management, Elsevier, vol. 60(C), pages 147-158.
    14. Melita Rozman Cafuta & Boštjan Brumen, 2020. "Pillars of City Spatial Sensitivity and Their Integration into Sightseeing Routes," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(2), pages 157-166.
    15. Maria-Luminita Cojocea & Monica-Maria Coros, 2018. "Upscale And Luxury Hotels In Romania Facing Digital Advocacy: Success Or Failure?," JOURNAL STUDIA UNIVERSITATIS BABES-BOLYAI NEGOTIA, Babes-Bolyai University, Faculty of Business.
    16. Huiqin Li & Yujie Hui & Jingyan Pan, 2022. "Evolution and Influencing Factors of Social-Ecological System Vulnerability in the Wuling Mountains Area," IJERPH, MDPI, vol. 19(18), pages 1-27, September.
    17. Yingjie Lai & Chaemoon Yoo & Xiaomin Zhou & Younghwan Pan, 2023. "Elements of Food Service Design for Low-Carbon Tourism-Based on Dine-In Tourist Behavior and Attitudes in China," Sustainability, MDPI, vol. 15(9), pages 1-21, May.
    18. Yang, Chunyu & Huang, Jue & Lin, Zhibin & Zhang, Danxia & Zhu, Ying & Xu, Xinghua & Chen, Mei, 2018. "Evaluating the symbiosis status of tourist towns: The case of Guizhou Province, China," Annals of Tourism Research, Elsevier, vol. 72(C), pages 109-125.
    19. José Fernandes & Pedro Chamusca & Rubén Lois & Helena Madureira & Juliano Mattos & Jorge Pinto, 2024. "Tourism-Led Change of the City Centre," Land, MDPI, vol. 13(1), pages 1-15, January.
    20. Rodríguez, Xosé A. & Martínez-Roget, Fidel & González-Murias, Pilar, 2018. "Length of stay: Evidence from Santiago de Compostela," Annals of Tourism Research, Elsevier, vol. 68(C), pages 9-19.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:19:y:2022:i:14:p:8321-:d:857866. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.