The Impact of Information Overload of E-Commerce Platform on Consumer Return Intention: Considering the Moderating Role of Perceived Environmental Effectiveness
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- Honglin Yang & Lan Jiang & Hong Wan, 2023. "Return window decision for modular mass customization products in a two-echelon returnable supply chain," Operational Research, Springer, vol. 23(4), pages 1-36, December.
- Fernandez-Lores, S. & Crespo-Tejero, N. & Fernández-Hernández, R. & García-Muiña, F.E., 2024. "Online product returns: The role of perceived environmental efficacy and post-purchase entrepreneurial cognitive dissonance," Journal of Business Research, Elsevier, vol. 174(C).
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Keywords
perceived information overload; online return intention; perceived environmental effectiveness; impulsive buying behavior; cognitive dissonance;All these keywords.
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