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The Influence of Mistreatment by Patients on Job Satisfaction and Turnover Intention among Chinese Nurses: A Three-Wave Survey

Author

Listed:
  • Lei Qi

    (School of Business Administration, Shandong University of Finance and Economics, Jinan 250014, China)

  • Xin Wei

    (School of Management, Shandong University, Jinan 250100, China)

  • Yuhan Li

    (School of Management, Shandong University, Jinan 250100, China)

  • Bing Liu

    (School of Management, Shandong University, Jinan 250100, China)

  • Zikun Xu

    (School of Management, Shandong University, Jinan 250100, China)

Abstract

The affective event of mistreatment in the workplace has been recognized as an important factor influencing employee affect and behavior. However, few studies have logically explained and empirically clarified the link between mistreatment by patients and nurses’ job satisfaction and turnover intention. The current study aimed to explore the effects of mistreatment by patients on nurses’ job satisfaction and turnover intention through work meaningfulness and emotional dissonance, as well as the moderating role of hostile attribution bias. Using three-wave survey data collect from 657 nurses who worked in three hospitals in China, we found that mistreatment by patients had a negative effect on nurses’ job satisfaction through work meaningfulness, mistreatment by patients had a positive effect on nurses’ turnover intention through emotional dissonance. Furthermore, nurses’ hostile attribution bias acted as an effective moderator on the relationship. These findings help uncover the mechanisms and conditions in which mistreatment by patients influences nurses’ job satisfaction and turnover intention.

Suggested Citation

  • Lei Qi & Xin Wei & Yuhan Li & Bing Liu & Zikun Xu, 2020. "The Influence of Mistreatment by Patients on Job Satisfaction and Turnover Intention among Chinese Nurses: A Three-Wave Survey," IJERPH, MDPI, vol. 17(4), pages 1-16, February.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:4:p:1256-:d:321103
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    References listed on IDEAS

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    1. Andrés S. Lombas & Miguel Ángel Esteban, 2018. "The Confounding Role of Basic Needs Satisfaction Between Self-Determined Motivation and Well-Being," Journal of Happiness Studies, Springer, vol. 19(5), pages 1305-1327, June.
    2. Ruth Yeoman, 2014. "Conceptualising Meaningful Work as a Fundamental Human Need," Palgrave Macmillan Books, in: Meaningful Work and Workplace Democracy, chapter 1, pages 8-38, Palgrave Macmillan.
    3. Ruth Yeoman, 2014. "Conceptualising Meaningful Work as a Fundamental Human Need," Journal of Business Ethics, Springer, vol. 125(2), pages 235-251, December.
    4. Ozgur Demirtas & Sean T. Hannah & Kubilay Gok & Aykut Arslan & Nejat Capar, 2017. "The Moderated Influence of Ethical Leadership, Via Meaningful Work, on Followers’ Engagement, Organizational Identification, and Envy," Journal of Business Ethics, Springer, vol. 145(1), pages 183-199, September.
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    Cited by:

    1. Luis Manuel Blanco-Donoso & Jennifer Moreno-Jiménez & Mercedes Hernández-Hurtado & José Luis Cifri-Gavela & Stephen Jacobs & Eva Garrosa, 2021. "Daily Work-Family Conflict and Burnout to Explain the Leaving Intentions and Vitality Levels of Healthcare Workers: Interactive Effects Using an Experience-Sampling Method," IJERPH, MDPI, vol. 18(4), pages 1-17, February.
    2. Roshayati Abdul Hamid, 2022. "The Role of Employees’ Technology Readiness, Job Meaningfulness and Proactive Personality in Adaptive Performance," Sustainability, MDPI, vol. 14(23), pages 1-16, November.
    3. Cynthia Atamba & John Kipngetich Mosonik & David Stuckler & Lincoln Jisuvei Sungu & Cornelia Melinda Adi Santoso & Halima Habuba Mohamed, 2023. "Impact of Workplace Mistreatment on Employees’ Health and Well-Being in Chinese Firms: A Systematic Review," SAGE Open, , vol. 13(4), pages 21582440231, December.

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