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Effects of Emotional Labor Factors and Working Environment on the Risk of Depression in Pink-Collar Workers

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  • Hae-ryoung Chun

    (The Department of Public Health Science, Graduate School of Public Health, Seoul National University, Seoul 08826, Korea)

  • Inhyung Cho

    (The Department of Public Health Science, Graduate School of Public Health, Seoul National University, Seoul 08826, Korea)

  • Youngeun Choi

    (The Department of Public Health Science, Graduate School of Public Health, Seoul National University, Seoul 08826, Korea)

  • Sung-il Cho

    (The Department of Public Health Science, Graduate School of Public Health, Seoul National University, Seoul 08826, Korea)

Abstract

Analyzing men and women separately, we examined the associations between six key elements of the psychosocial work environment of pink-collar workers ( n = 7633) and the risk of depression, using logistic regression analysis with data from the Fifth Korean Working Conditions Survey (KWCS) conducted in 2017. We assessed the risk of depression according to the presence of emotional display rules (EDR), health and safety information (HSI), and emotional labor. In males, the risk of depression increased when there were no EDR and they had to interact with angry customers (OR 1.94, 95% CI 1.14–3.30). For women, the risk of depression increased if they had to interact with angry customers and EDR were present (OR, 1.73; 95% CI, 1.00–3.00), and if they did not receive HSI but had to interact with angry customers (OR, 1.66; 95% CI, 1.02–2.71), or hid their emotions and did not receive HSI (OR, 1.90; 95% CI, 1.50–2.40). The risk of depression increased more in the presence of EDR among women who hid their emotions (OR 1.80, 95% CI, 1.40–2.31) compared to women who did not hide their emotions and in the absence of EDR. Therefore, it is necessary to consider the effects of gender-specific factors on the risk of depression and revise current guidelines accordingly.

Suggested Citation

  • Hae-ryoung Chun & Inhyung Cho & Youngeun Choi & Sung-il Cho, 2020. "Effects of Emotional Labor Factors and Working Environment on the Risk of Depression in Pink-Collar Workers," IJERPH, MDPI, vol. 17(14), pages 1-16, July.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:14:p:5208-:d:386632
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    References listed on IDEAS

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    Cited by:

    1. Chunhui Suh & Laura Punnett, 2022. "High Emotional Demands at Work and Poor Mental Health in Client-Facing Workers," IJERPH, MDPI, vol. 19(12), pages 1-14, June.
    2. Hye-Jin Kim & Jin-Young Min & Kyoung-Bok Min, 2020. "The Association between Longest-Held Lifetime Occupation and Late-Life Cognitive Impairment: Korean Longitudinal Study of Aging (2006–2016)," IJERPH, MDPI, vol. 17(17), pages 1-14, August.
    3. Jaeyoung Lim & Kuk-Kyoung Moon, 2023. "Exploring the Effect of Emotional Labor on Turnover Intention and the Moderating Role of Perceived Organizational Support: Evidence from Korean Firefighters," IJERPH, MDPI, vol. 20(5), pages 1-18, March.
    4. Myoungjin Kwon & Sung Yun Ahn & Sun Ae Kim, 2022. "Factors Influencing Depressive Symptoms in Middle-Aged South Korean Workers by Job Type: A Population-Based Study," IJERPH, MDPI, vol. 19(21), pages 1-12, November.

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