IDEAS home Printed from https://ideas.repec.org/a/gam/jftint/v16y2024i8p290-d1453570.html
   My bibliography  Save this article

Blockchain Technology and Its Potential to Benefit Public Services Provision: A Short Survey

Author

Listed:
  • Giorgio Piccardo

    (Department of Business and Management, LUISS University, Viale Romania 32, 00197 Rome, Italy)

  • Lorenzo Conti

    (Department of Business and Management, LUISS University, Viale Romania 32, 00197 Rome, Italy)

  • Alessio Martino

    (Department of Business and Management, LUISS University, Viale Romania 32, 00197 Rome, Italy)

Abstract

In the last few years, blockchain has emerged as a cutting-edge technology whose main advantages are transparency, traceability, immutability, enhanced efficiency, and trust, thanks to its decentralized nature. Although many people still identify blockchain with cryptocurrencies and the financial sector, it has many prospective applications beyond digital currency that can serve as use cases for which traditional infrastructures have become obsolete. Governments have started exploring its potential application to public services provision, as confirmed by the increasing number of adoption initiatives, projects, and tests. As the current public administration is often perceived as slow, bureaucratic, lacking transparency, and failing to involve citizens in decision-making processes, blockchain can establish itself as a tool that enables a process of disintermediation, which can revolutionize the way in which public services are managed and provided. In this paper, we will provide a survey of the main application areas which are likely to benefit from blockchain implementation, together with examples of practical implementations carried out by both state and local governments. Later, we will discuss the main challenges that may prevent its widespread adoption, such as government expenditure, technological maturity, and lack of public awareness. Finally, we will wrap up by providing indications on future areas of research for blockchain-based technologies.

Suggested Citation

  • Giorgio Piccardo & Lorenzo Conti & Alessio Martino, 2024. "Blockchain Technology and Its Potential to Benefit Public Services Provision: A Short Survey," Future Internet, MDPI, vol. 16(8), pages 1-22, August.
  • Handle: RePEc:gam:jftint:v:16:y:2024:i:8:p:290-:d:1453570
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1999-5903/16/8/290/pdf
    Download Restriction: no

    File URL: https://www.mdpi.com/1999-5903/16/8/290/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Jarrahi, Mohammad Hossein, 2018. "Artificial intelligence and the future of work: Human-AI symbiosis in organizational decision making," Business Horizons, Elsevier, vol. 61(4), pages 577-586.
    2. Carmen ROTUNA & Alexandru GHEORGHITA & Alin ZAMFIROIU & Dragos-Marian SMADA, 2019. "Smart City Ecosystem Using Blockchain Technology," Informatica Economica, Academy of Economic Studies - Bucharest, Romania, vol. 23(4), pages 41-50.
    3. Thomas K. Dasaklis & Theodore G. Voutsinas & Giannis T. Tsoulfas & Fran Casino, 2022. "A Systematic Literature Review of Blockchain-Enabled Supply Chain Traceability Implementations," Sustainability, MDPI, vol. 14(4), pages 1-30, February.
    4. Igor Radanović & Robert Likić, 2018. "Opportunities for Use of Blockchain Technology in Medicine," Applied Health Economics and Health Policy, Springer, vol. 16(5), pages 583-590, October.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Siliang Tong & Nan Jia & Xueming Luo & Zheng Fang, 2021. "The Janus face of artificial intelligence feedback: Deployment versus disclosure effects on employee performance," Strategic Management Journal, Wiley Blackwell, vol. 42(9), pages 1600-1631, September.
    2. Shanyu Lin & Esra Sipahi Döngül & Serdar Vural Uygun & Mutlu Başaran Öztürk & Dinh Tran Ngoc Huy & Pham Van Tuan, 2022. "Exploring the Relationship between Abusive Management, Self-Efficacy and Organizational Performance in the Context of Human–Machine Interaction Technology and Artificial Intelligence with the Effect o," Sustainability, MDPI, vol. 14(4), pages 1-22, February.
    3. Michael Vössing & Niklas Kühl & Matteo Lind & Gerhard Satzger, 2022. "Designing Transparency for Effective Human-AI Collaboration," Information Systems Frontiers, Springer, vol. 24(3), pages 877-895, June.
    4. Sotiris P. Gayialis & Evripidis P. Kechagias & Georgios A. Papadopoulos & Nikolaos A. Panayiotou, 2022. "A Business Process Reference Model for the Development of a Wine Traceability System," Sustainability, MDPI, vol. 14(18), pages 1-23, September.
    5. Yang Shen, 2024. "Future jobs: analyzing the impact of artificial intelligence on employment and its mechanisms," Economic Change and Restructuring, Springer, vol. 57(2), pages 1-33, April.
    6. Watson, Graeme J. & Desouza, Kevin C. & Ribiere, Vincent M. & Lindič, Jaka, 2021. "Will AI ever sit at the C-suite table? The future of senior leadership," Business Horizons, Elsevier, vol. 64(4), pages 465-474.
    7. Ivanov, Stanislav & Webster, Craig, 2024. "Automated decision-making: Hoteliers’ perceptions," Technology in Society, Elsevier, vol. 76(C).
    8. Sudhanshu Joshi & Manu Sharma & Rashmi Prava Das & Joanna Rosak-Szyrocka & Justyna Żywiołek & Kamalakanta Muduli & Mukesh Prasad, 2022. "Modeling Conceptual Framework for Implementing Barriers of AI in Public Healthcare for Improving Operational Excellence: Experiences from Developing Countries," Sustainability, MDPI, vol. 14(18), pages 1-23, September.
    9. Cheng-Feng Cheng & Chien-Che Huang & Ming-Chang Lin & Ta-Cheng Chen, 2023. "Exploring Effectiveness of Relationship Marketing on Artificial Intelligence Adopting Intention," SAGE Open, , vol. 13(4), pages 21582440231, December.
    10. Hind Aboussikine & Sonia Bendimerad & Thierry Sauvage & Mohamed Haouari, 2023. "Comment l’Intelligence Artificielle dompte la traçabilité des processus Supply Chain ? Application à NOZ France," Post-Print hal-04536092, HAL.
    11. Christoph Keding, 2021. "Understanding the interplay of artificial intelligence and strategic management: four decades of research in review," Management Review Quarterly, Springer, vol. 71(1), pages 91-134, February.
    12. Fazal Ur Rehman & Basheer M. Al-Ghazali & Adel Ghaleb Haddad & Ehab Abdullatif Qahwash & M. Sadiq Sohail, 2023. "Exploring the Reverse Relationship between Circular Economy Innovation and Digital Sustainability—The Dual Mediation of Government Incentives," Sustainability, MDPI, vol. 15(6), pages 1-21, March.
    13. Martin Eling & Davide Nuessle & Julian Staubli, 2022. "The impact of artificial intelligence along the insurance value chain and on the insurability of risks," The Geneva Papers on Risk and Insurance - Issues and Practice, Palgrave Macmillan;The Geneva Association, vol. 47(2), pages 205-241, April.
    14. Hartley, Janet L. & Sawaya, William J., 2019. "Tortoise, not the hare: Digital transformation of supply chain business processes," Business Horizons, Elsevier, vol. 62(6), pages 707-715.
    15. Christopher Kurzhals & Lorenz Graf‐Vlachy & Andreas König, 2020. "Strategic leadership and technological innovation: A comprehensive review and research agenda," Corporate Governance: An International Review, Wiley Blackwell, vol. 28(6), pages 437-464, November.
    16. Gupta, Shivam & Modgil, Sachin & Choi, Tsan-Ming & Kumar, Ajay & Antony, Jiju, 2023. "Influences of artificial intelligence and blockchain technology on financial resilience of supply chains," International Journal of Production Economics, Elsevier, vol. 261(C).
    17. Youmi Suk & Kyung T. Han, 2024. "A Psychometric Framework for Evaluating Fairness in Algorithmic Decision Making: Differential Algorithmic Functioning," Journal of Educational and Behavioral Statistics, , vol. 49(2), pages 151-172, April.
    18. Ksenia V. Ekimova, 2023. "Development of the potential of the digital economy of Russian regions through artificial intelligence humanisation," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-9, December.
    19. Amit Sundas & Sumit Badotra & Salil Bharany & Ahmad Almogren & Elsayed M. Tag-ElDin & Ateeq Ur Rehman, 2022. "HealthGuard: An Intelligent Healthcare System Security Framework Based on Machine Learning," Sustainability, MDPI, vol. 14(19), pages 1-16, September.
    20. Parmar, Rashik & Leiponen, Aija & Thomas, Llewellyn D.W., 2020. "Building an organizational digital twin," Business Horizons, Elsevier, vol. 63(6), pages 725-736.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jftint:v:16:y:2024:i:8:p:290-:d:1453570. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.