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Implementation of a Virtual Assistant for the Academic Management of a University with the Use of Artificial Intelligence

Author

Listed:
  • William Villegas-Ch

    (Escuela de Ingeniería en Tecnologías de la Información, FICA, Universidad de Las Américas, Quito 170125, Ecuador)

  • Joselin García-Ortiz

    (Escuela de Ingeniería en Tecnologías de la Información, FICA, Universidad de Las Américas, Quito 170125, Ecuador)

  • Karen Mullo-Ca

    (Escuela de Ingeniería en Tecnologías de la Información, FICA, Universidad de Las Américas, Quito 170125, Ecuador)

  • Santiago Sánchez-Viteri

    (Departamento de Sistemas, Universidad Internacional del Ecuador, Quito 170411, Ecuador)

  • Milton Roman-Cañizares

    (Escuela de Ingeniería en Tecnologías de la Información, FICA, Universidad de Las Américas, Quito 170125, Ecuador)

Abstract

Currently, private universities, as a result of the pandemic that the world is facing, are going through very delicate moments in several areas, both academic and financial. Academically, there are learning problems and these are directly related to the dropout rate, which brings financial problems. Added to this are the economic problems caused by the pandemic, where the rates of students who want to access a private education have dropped considerably. For this reason, it is necessary for all private universities to have support to improve their student income and avoid cuts in budgets and resources. However, the academic part represents a great effort to fulfill their academic activities, which are the priority, with attention on those interested in pursuing a training programs. To solve these problems, it is important to integrate technologies such as Chatbots, which use artificial intelligence in such a way that tasks such as providing information on an academic courses are addressed by them, reducing the administrative burden and improving the user experience. At the same time, this encourages people to be a part of the college.

Suggested Citation

  • William Villegas-Ch & Joselin García-Ortiz & Karen Mullo-Ca & Santiago Sánchez-Viteri & Milton Roman-Cañizares, 2021. "Implementation of a Virtual Assistant for the Academic Management of a University with the Use of Artificial Intelligence," Future Internet, MDPI, vol. 13(4), pages 1-15, April.
    • Handle: RePEc:gam:jftint:v:13:y:2021:i:4:p:97-:d:534851
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    References listed on IDEAS

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    1. William Villegas-Ch & Adrián Arias-Navarrete & Xavier Palacios-Pacheco, 2020. "Proposal of an Architecture for the Integration of a Chatbot with Artificial Intelligence in a Smart Campus for the Improvement of Learning," Sustainability, MDPI, vol. 12(4), pages 1-20, February.
    2. Wahab Ali, 2020. "Online and Remote Learning in Higher Education Institutes: A Necessity in light of COVID-19 Pandemic," Higher Education Studies, Canadian Center of Science and Education, vol. 10(3), pages 1-16, September.
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    Cited by:

    1. William Villegas-Ch. & Angel Jaramillo-Alcázar & Aracely Mera-Navarrete, 2022. "Assistance System for the Teaching of Natural Numbers to Preschool Children with the Use of Artificial Intelligence Algorithms," Future Internet, MDPI, vol. 14(9), pages 1-18, September.

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