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Business Intelligence for IT Governance of a Technology Company

Author

Listed:
  • Vittoria Biagi

    (Department of Mechanical and Aerospace Engineering, Sapienza University of Rome, Via Eudossiana 18, 00184 Rome, Italy
    FSTechnology, Piazza della Croce Rossa 1, 00161 Rome, Italy)

  • Riccardo Patriarca

    (Department of Mechanical and Aerospace Engineering, Sapienza University of Rome, Via Eudossiana 18, 00184 Rome, Italy)

  • Giulio Di Gravio

    (Department of Mechanical and Aerospace Engineering, Sapienza University of Rome, Via Eudossiana 18, 00184 Rome, Italy)

Abstract

Managers are required to make fast, reliable, and fact-based decisions to encompass the dynamicity of modern business environments. Data visualization and reporting are thus crucial activities to ensure a systematic organizational intelligence especially for technological companies operating in a fast-moving context. As such, this paper presents case-study research for the definition of a business intelligence model and related Key Performance Indicators (KPIs) to support risk-related decision making. The study firstly comprises a literature review on approaches for governance management, which confirm a disconnection between theory and practice. It then progresses to mapping the main business areas and suggesting exemplary KPIs to fill this gap. Finally, it documents the design and usage of a BI dashboard, as emerged via a validation with four managers. This early application shows the advantages of BI for both business operators and governance managers.

Suggested Citation

  • Vittoria Biagi & Riccardo Patriarca & Giulio Di Gravio, 2021. "Business Intelligence for IT Governance of a Technology Company," Data, MDPI, vol. 7(1), pages 1-14, December.
    • Handle: RePEc:gam:jdataj:v:7:y:2021:i:1:p:2-:d:711645
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    References listed on IDEAS

    as
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