IDEAS home Printed from https://ideas.repec.org/a/gam/jadmsc/v9y2019i1p14-d203371.html
   My bibliography  Save this article

Mediating Effects between Perspectives in Strategy Maps

Author

Listed:
  • Iman Adeinat

    (Department of Business Administration, King Abdulaziz University, Jeddah 21589, Saudi Arabia)

Abstract

Many researchers have highlighted the importance of strategy maps for improving organizational performance and providing an entire organization with a cognitive representation of its strategic objectives. However, arguing that strategy maps do not assign weight to each perspective, other researchers have generated weighted strategy maps and used various optimization models to highlight the most important perspective. In this study, I argue that organizations should understand all the causal links in a strategy map and explore paths toward improvement rather than focusing on just one perspective. To that end, I analyse all the causal relationships in the strategy map developed for a major postal service in Saudi Arabia and identify two principal mediating relationships: (1) the relationship between the learning and growth perspective and the customer perspective as mediated by the internal business process perspective and (2) the relationship between the internal business process perspective and the financial performance perspective as mediated through the customer perspective.

Suggested Citation

  • Iman Adeinat, 2019. "Mediating Effects between Perspectives in Strategy Maps," Administrative Sciences, MDPI, vol. 9(1), pages 1-12, February.
    • Handle: RePEc:gam:jadmsc:v:9:y:2019:i:1:p:14-:d:203371
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2076-3387/9/1/14/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2076-3387/9/1/14/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Leopold-Wildburger, Ulrike & Strohhecker, Jürgen, 2017. "Strategy map concepts in a balanced scorecard cockpit improve performanceAuthor-Name: Hu, Bo," European Journal of Operational Research, Elsevier, vol. 258(2), pages 664-676.
    2. Banker, Rajiv D. & Chang, Hsihui & Pizzini, Mina, 2011. "The judgmental effects of strategy maps in balanced scorecard performance evaluations," International Journal of Accounting Information Systems, Elsevier, vol. 12(4), pages 259-279.
    3. Sujit Singh & Ezutah Udoncy Olugu & Siti Nurmaya Musa & Abu Bakar Mahat, 2018. "Fuzzy-based sustainability evaluation method for manufacturing SMEs using balanced scorecard framework," Journal of Intelligent Manufacturing, Springer, vol. 29(1), pages 1-18, January.
    4. Susanna Falle & Romana Rauter & Sabrina Engert & Rupert J. Baumgartner, 2016. "Sustainability Management with the Sustainability Balanced Scorecard in SMEs: Findings from an Austrian Case Study," Sustainability, MDPI, vol. 8(6), pages 1-16, June.
    5. Yee, Rachel W.Y. & Yeung, Andy C.L. & Edwin Cheng, T.C., 2010. "An empirical study of employee loyalty, service quality and firm performance in the service industry," International Journal of Production Economics, Elsevier, vol. 124(1), pages 109-120, March.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Suaad Jassem & Anna Azmi & Zarina Zakaria, 2018. "Impact of Sustainability Balanced Scorecard Types on Environmental Investment Decision-Making," Sustainability, MDPI, vol. 10(2), pages 1-18, February.
    2. Carlos Suárez-Gargallo & Patrocinio Zaragoza-Sáez, 2021. "How the Balanced Scorecard Is Implemented in the Spanish Footwear Industry," Sustainability, MDPI, vol. 13(10), pages 1-20, May.
    3. Suárez-Gargallo, Carlos & Zaragoza-Sáez, Patrocinio, 2023. "A comprehensive bibliometric study of the balanced scorecard," Evaluation and Program Planning, Elsevier, vol. 97(C).
    4. Laima Gerlitz & Christopher Meyer, 2021. "Small and Medium-Sized Ports in the TEN-T Network and Nexus of Europe’s Twin Transition: The Way towards Sustainable and Digital Port Service Ecosystems," Sustainability, MDPI, vol. 13(8), pages 1-24, April.
    5. Hammad Riaz & Abubakr Saeed, 2020. "Impact of environmental policy on firm's market performance: The case of ISO 14001," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(2), pages 681-693, March.
    6. Marta Negri & Alessandra Neri & Enrico Cagno & Gabriele Monfardini, 2021. "Circular Economy Performance Measurement in Manufacturing Firms: A Systematic Literature Review with Insights for Small and Medium Enterprises and New Adopters," Sustainability, MDPI, vol. 13(16), pages 1-27, August.
    7. Andreas Moursellas & Debashree De & Thomas Wurzer & Antonios Skouloudis & Gerald Reiner & Atanu Chaudhuri & Theodoros Manousidis & Chrisovalantis Malesios & Konstantinos Evangelinos & Prasanta Kumar D, 2023. "Sustainability Practices and Performance in European Small-and-Medium Enterprises: Insights from Multiple Case Studies," Circular Economy and Sustainability, Springer, vol. 3(2), pages 835-860, June.
    8. Yee, Rachel W.Y. & Guo, Yujuan & Yeung, Andy C.L., 2015. "Being close or being happy? The relative impact of work relationship and job satisfaction on service quality," International Journal of Production Economics, Elsevier, vol. 169(C), pages 391-400.
    9. Osama Khassawneh & Hamzah Elrehail, 2022. "The Effect of Participative Leadership Style on Employees’ Performance: The Contingent Role of Institutional Theory," Administrative Sciences, MDPI, vol. 12(4), pages 1-13, December.
    10. Patrizia Di Tullio & Matteo La Torre & Diego Valentinetti & Michele A. Rea, 2021. "Toward performance measurement systems based on business models," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2021(suppl. 1), pages 97-122.
    11. Jassem Suaad & Zakaria Zarina & Che Azmi Anna, 2020. "Sustainability Balanced Scorecard Architecture and Environmental Investment Decision-Making," Foundations of Management, Sciendo, vol. 12(1), pages 193-210, January.
    12. Joseph Bakos & Michele Siu & Adalberto Orengo & Narges Kasiri, 2020. "An analysis of environmental sustainability in small & medium‐sized enterprises: Patterns and trends," Business Strategy and the Environment, Wiley Blackwell, vol. 29(3), pages 1285-1296, March.
    13. Iovino, Felicetta & Migliaccio, Guido, 2019. "Energy companies and sizes: An opportunity? Some empirical evidences," Energy Policy, Elsevier, vol. 128(C), pages 431-439.
    14. Hammad Riaz & Abubakr Saeed & Muhammad Saad Baloch & Nasrullah & Zeeshan Ahmad Khan, 2019. "Valuation of Environmental Management Standard ISO 14001: Evidence from an Emerging Market," JRFM, MDPI, vol. 12(1), pages 1-14, January.
    15. David Anderson & Margrét Vilborg Bjarnadóttir & David Gaddis Ross, 2023. "Bridging the gap: Applying analytics to address gender pay inequity," Production and Operations Management, Production and Operations Management Society, vol. 32(6), pages 1846-1864, June.
    16. Yee, Rachel W.Y. & Yeung, Andy C.L. & Cheng, T.C.E., 2011. "The service-profit chain: An empirical analysis in high-contact service industries," International Journal of Production Economics, Elsevier, vol. 130(2), pages 236-245, April.
    17. Alkinoos Psarras & Theodoros Anagnostopoulos & Nikos Tsotsolas & Ioannis Salmon & Lazaros Vryzidis, 2020. "Applying the Balanced Scorecard and Predictive Analytics in the Administration of a European Funding Program," Administrative Sciences, MDPI, vol. 10(4), pages 1-15, December.
    18. Davood Askarany & Hassan Yazdifar, 2018. "The Diffusion of Balanced Scorecard from the Perspective of Adopters: Evidence from Australia," Review of Economics & Finance, Better Advances Press, Canada, vol. 14, pages 71-82, November.
    19. Strohhecker, Jürgen & Leyer, Michael, 2019. "How stock-flow failure and general cognitive ability impact performance in operational dynamic control tasks," European Journal of Operational Research, Elsevier, vol. 276(3), pages 1044-1055.
    20. Seo, Kwanglim & Moon, Joonho & Lee, Seoki, 2015. "Synergy of corporate social responsibility and service quality for airlines: The moderating role of carrier type," Journal of Air Transport Management, Elsevier, vol. 47(C), pages 126-134.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jadmsc:v:9:y:2019:i:1:p:14-:d:203371. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.