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Occupational Stress and Turnover Intentions in Employees of the Portuguese Tax and Customs Authority: Mediating Effect of Burnout and Moderating Effect of Motivation

Author

Listed:
  • Mariana Freitas

    (School of Psychology, ISPA—Instituto Universitário, Rua do Jardim do Tabaco 34, 1149-041 Lisboa, Portugal)

  • Ana Moreira

    (School of Psychology, ISPA—Instituto Universitário, Rua do Jardim do Tabaco 34, 1149-041 Lisboa, Portugal
    APPsyCI—Applied Psychology Research Center Capabilities & Inclusion, ISPA—Instituto Universitário, R. do Jardim do Tabaco 34, 1149-041 Lisbon, Portugal
    Faculdade de Ciências e Tecnologia, Universidade Europeia, Quinta do Bom Nome, Estr. da Correia 53, 1500-210 Lisboa, Portugal)

  • Fernando Ramos

    (APIT—Associação Sindical dos Profissionais da Inspeção Tributária e Aduaneira, Rua Duque da Terceira, 403, 1.º Esq, 4000-537 Porto, Portugal)

Abstract

The main objective of this study was to study the effect of occupational stress on turnover intentions, as well as determine whether this relationship is mediated by burnout levels and moderated by motivation. The sample size of this study consisted of 603 participants, all employees of the Portuguese Tax and Customs Authority, which is part of the Ministry of Finance and belongs to the Direct State Administration. The results indicate that occupational stress (with managers, career and pay, and overwork) has a positive and significant effect on turnover intentions and that this relationship is mediated by burnout. Motivation (intrinsic and identified) has a negative and significant effect on turnover intentions. Intrinsic motivation moderates the relationship between occupational stress (with managers, colleagues, career and pay, and family problems) and turnover intentions. These results indicate that among the dimensions of occupational stress, the most critical are the stress caused by managers, work overload, and career and pay. These are factors that the Direct State Administration should be concerned with to reduce employees’ stress levels, as well as their turnover intentions.

Suggested Citation

  • Mariana Freitas & Ana Moreira & Fernando Ramos, 2023. "Occupational Stress and Turnover Intentions in Employees of the Portuguese Tax and Customs Authority: Mediating Effect of Burnout and Moderating Effect of Motivation," Administrative Sciences, MDPI, vol. 13(12), pages 1-22, December.
    • Handle: RePEc:gam:jadmsc:v:13:y:2023:i:12:p:251-:d:1297788
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    References listed on IDEAS

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    1. Nazrul Islam & Ekhtear Ahmed Zeesan & Debanik Chakraborty & Md. Nafizur Rahman & Syed Istiak Uddin Ahmed & Nowshin Nower & Toufiq Nazrul, 2019. "Relationship between Job Stress and the Turnover Intention of Private Sector Bank Employees in Bangladesh," International Business Research, Canadian Center of Science and Education, vol. 12(8), pages 133-141, August.
    2. Sílvia Lopes & Ana Sabino & Paulo C. Dias & Anabela Rodrigues & Maria José Chambel & Francisco Cesário, 2022. "Through the Lens of Workers’ Motivation: Does It Relate to Work–Family Relationship Perceptions?," Sustainability, MDPI, vol. 14(23), pages 1-20, December.
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