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COVID-19 and People Management: The View of Human Resource Managers

Author

Listed:
  • Sónia P. Gonçalves

    (Centro de Administração e Políticas Públicas (CAPP), Instituto Superior de Ciências Sociais e Políticas, Instituto de Saúde Ambiental (ISAMB), Universidade de Lisboa, 1300-663 Lisboa, Portugal)

  • Joana Vieira dos Santos

    (Psychology Research Centre (CIP), Faculty of Human and Social Sciences, University of Algarve, 8005-139 Faro, Portugal)

  • Isabel S. Silva

    (Interdisciplinary Centre of Social Sciences (CICS.NOVA.UMinho), School of Psychology, University of Minho, 4710-057 Braga, Portugal)

  • Ana Veloso

    (Interdisciplinary Centre of Social Sciences (CICS.NOVA.UMinho), School of Psychology, University of Minho, 4710-057 Braga, Portugal)

  • Catarina Brandão

    (Center for Psychology at University of Porto (CPUP), Faculty of Psychology and Educational Sciences, University of Porto, 4099-002 Porto, Portugal)

  • Rita Moura

    (Faculty of Psychology and Educational Sciences, University of Porto, 4099-002 Porto, Portugal)

Abstract

COVID-19 has brought an unexpected need for change within organizations, particularly regarding human resource management. The nature of this global crisis has meant that these processes remain under-systematized. The aim of this study, which uses an exploratory design and mixed-methods analysis, is to contribute to describing the changes in human resource management practices and processes that resulted from this pandemic and to present the outlook of human resource managers for the future. One hundred and thirty-six Portuguese companies participated in the study, with the answers provided by their human resource managers. Results show that the main changes have occurred in the processes of work and safety, training, work organization, recruitment and selection, induction and onboarding, and communication. The profiles that emerged showed an association between the level of change and size of the organization. There was an increase in the use of teleworking and layoffs, and a positive assessment of the organizations’ level of preparation and adaptation to this crisis. Human resource managers reported that the most evident changes in the future will be associated with the use of technology, teleworking, and work organization. These findings are of the upmost importance, as human resource managers are essential pillars in the adjustment of the organizations to this pandemic situation.

Suggested Citation

  • Sónia P. Gonçalves & Joana Vieira dos Santos & Isabel S. Silva & Ana Veloso & Catarina Brandão & Rita Moura, 2021. "COVID-19 and People Management: The View of Human Resource Managers," Administrative Sciences, MDPI, vol. 11(3), pages 1-13, July.
    • Handle: RePEc:gam:jadmsc:v:11:y:2021:i:3:p:69-:d:591327
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    References listed on IDEAS

    as
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    5. Yifan Zhong & Yameng Li & Jian Ding & Yiyi Liao, 2021. "Risk Management: Exploring Emerging Human Resource Issues during the COVID-19 Pandemic," JRFM, MDPI, vol. 14(5), pages 1-23, May.
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    Cited by:

    1. Cláudia Andrade & Eva Petiz Lousã, 2021. "Telework and Work–Family Conflict during COVID-19 Lockdown in Portugal: The Influence of Job-Related Factors," Administrative Sciences, MDPI, vol. 11(3), pages 1-14, September.

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