IDEAS home Printed from https://ideas.repec.org/a/ers/journl/vxxy2017i3ap69-81.html
   My bibliography  Save this article

The Function of Financial Services Authority (FSA) in Dispute Settlement Banking Customers in Indonesia

Author

Listed:
  • Zulfi Diane Zaini

Abstract

The Financial Service Authority (FSA) in the development of the financial sector in Indonesia is expected to help the activities of financial service institutions, so that the regulation of financial services activities can be implemented and has a positive impact on economic development in Indonesia. The weakness of bank supervision is one of the main causes of bank mismanagement that ultimately lead to the failure of the bank (bank failure). Bank has a special institution of trust (trust) as its main business is to collect funds (funding) from and lend (lending) to the public. The problem of this study is how the function of the FSA as a banking supervisory agencies in the settlement of disputes in Indonesia. The method used in this study is normative juridical approach, the approach of examining the rules, norms, rules, related to the issues to be examined, further analysis of the data used is qualitative juridical. Based on the results of study show that, the purpose of the FSA as an institution of banking supervisors in the banking dispute settlement is as a watchdog and mediator and facilitate the customer or banking institutions to resolve disputes through Alternative Dispute Resolution Institute of the FSA position as mediator in the settlement of disputes in order to get win-win solution, so that neither party feels aggrieved.

Suggested Citation

  • Zulfi Diane Zaini, 2017. "The Function of Financial Services Authority (FSA) in Dispute Settlement Banking Customers in Indonesia," European Research Studies Journal, European Research Studies Journal, vol. 0(3A), pages 69-81.
    • Handle: RePEc:ers:journl:v:xx:y:2017:i:3a:p:69-81
    as

    Download full text from publisher

    File URL: http://ersj.eu/dmdocuments/2017-xx-3-a-5.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. O.A. Novokreshchenova & N.A. Novokreshchenova & S.E. Terehin, 2016. "Improving Bank’s Customer Service on the Basis of Quality Management Tools," European Research Studies Journal, European Research Studies Journal, vol. 0(3B), pages 19-38.
    2. Georgios D. Papagiannis, 2014. "Measurement of Efficiency in Greek Banking Industries in The Light of the Financial Crisis," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 19-38.
    3. Silviu Carstina & Marian Siminica & Daniel Circiumaru & Anca Tanasie, 2015. "Correlation Analysis of the Indicators of Asset Management and Profitability," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(2), pages 3-21.
    4. Eleftherios I. Thalassinos & Theodoros Stamatopoulos & Pantelis E. Thalassinos, 2015. "The European Sovereign Debt Crisis and the Role of Credit Swaps," World Scientific Book Chapters, in: Anastasios G Malliaris & William T Ziemba (ed.), THE WORLD SCIENTIFIC HANDBOOK OF FUTURES MARKETS, chapter 20, pages 605-639, World Scientific Publishing Co. Pte. Ltd..
    5. Eva Cipovova & Gabriela Dlaskova, 2016. "Comparison of Different Methods of Credit Risk Management of the Commercial Bank to Accelerate Lending Activities for SME Segment," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 17-26.
    6. Sofya Glavina, 2015. "Influence of Globalization on the Regional Capital Markets and Consequences; Evidence from Warsaw Stock Exchange," European Research Studies Journal, European Research Studies Journal, vol. 0(2), pages 117-134.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Pujiyono & Sufmi Dasco Ahmad, 2018. "Legal Protection Carried Out by the Financial Service Authority in a Dispute between Consumers and Insurance Companies in Indonesia," International Journal of Social and Administrative Sciences, Asian Economic and Social Society, vol. 3(1), pages 55-61, March.
    2. Natalia Nikolaevna Natocheeva & Yury Alexandrovich Rovensky & Tatiana Viktorovna Belyanchikova & Yury Yuryevich Rusanov, 2017. "The Diversification of Banking Capital Sources and Cash Flow Granularity in Merger and Acquisition Transactions," European Research Studies Journal, European Research Studies Journal, vol. 0(4A), pages 501-514.
    3. Julia Vladimirovna Gnezdova & Vladimir Ivanovich Barilenko & Nikolai Nikolaevich Semenov & Yurii Vasil'evich Yakutin & Svetlana Vladimirovna Sharova, 2017. "Current Trends in the Development of Russia’s E-Commerce Sector," European Research Studies Journal, European Research Studies Journal, vol. 0(4B), pages 472-483.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Nikolai Vasilevich Lyasnikov & Evgeniya Evgenevna Frolova & Andrei Alievich Mamedov & Sergei Borisovich Zinkovskii & Natalya Andreevna Voikova, 2017. "Venture Capital Financing as a Mechanism for Impelling Innovation Activity," European Research Studies Journal, European Research Studies Journal, vol. 0(2B), pages 111-122.
    2. V.V. Aksenov & A.V. Andreeva & G.A. Buryakov, 2017. "The Influence of Financial and Industrial Policy on Harmonization of European and Asian Integration Processes," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 369-389.
    3. A.A. Alukhanyan & A.V. Andreeva & L.Yu. Andreeva, 2017. "Instruments of Marketing and Credit Support of the Large Industrial Enterprises Development: International Experience," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 294-310.
    4. Eva Maria Lado Gonzalez & Domingo Calvo Dopico, 2017. "The Importance of Intangible Assets in the Strategic Management of the Firm: An Empirical Application for Banco Santander," European Research Studies Journal, European Research Studies Journal, vol. 0(2A), pages 177-196.
    5. Albekov Adam Umarovich & Vovchenko Natalia Gennadyevna & Andreeva Olga Vladimirovna & Sichev Roman Alexandrovich, 2017. "Block Chain and Financial Controlling in the System of Technological Provision of Large Corporations," European Research Studies Journal, European Research Studies Journal, vol. 0(3B), pages 3-12.
    6. M.A. Surzhikov & A.A. Sycheva, 2017. "Process Approach to Modeling of National and Global Securities Market Operation," European Research Studies Journal, European Research Studies Journal, vol. 0(3B), pages 84-91.
    7. Andrei V. Vlasov, 2017. "The Evolution of E-Money," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 215-224.
    8. N.G. Vovchenko & M.G. Holina & A.S. Orobinskiy & R.A. Sichev, 2017. "Ensuring Financial Stability of Companies on the Basis of International Experience in Construction of Risks Maps, Internal Control and Audit," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 350-368.
    9. Anna Aleksandrovna Sysoeva & Natalia Vladimirovna Rezepova & Elina Ildarovna Abdyukova & Zohrab Mnatsakanovich Dokhoyan, 2017. "Assessment of Availability of Consumer Loans in the Regions of Russia," European Research Studies Journal, European Research Studies Journal, vol. 0(2B), pages 236-250.
    10. Svetlana Saksonova & Irina Kuzmina-Merlino, 2017. "Fintech as Financial Innovation - The Possibilities and Problems of Implementation," European Research Studies Journal, European Research Studies Journal, vol. 0(3A), pages 961-973.
    11. Kristina Bojare & Inna Romanova, 2017. "The Factors Affecting the Profitability of Banks: The Case of Latvia," European Research Studies Journal, European Research Studies Journal, vol. 0(3A), pages 905-919.
    12. Agrianti Komalasari, 2017. "Implementation the International Financial Reporting Standards as a Moderating Variable of the Relationship of Corporate Governance with Earnings Management," European Research Studies Journal, European Research Studies Journal, vol. 0(3A), pages 259-277.
    13. Zulfi Diane Zaini, 2018. "Functions of the Bank of Indonesia as Lender ofLast Resort for Banks\' Safety," European Research Studies Journal, European Research Studies Journal, vol. 0(3), pages 607-621.
    14. I.N. Efremenko & L. Haabazoka & V.A. Larionov, 2017. "Development of the International Monetary System Conditions of Globalization," European Research Studies Journal, European Research Studies Journal, vol. 0(3B), pages 269-279.
    15. Esteban Miguélez & Jonathan Spiteri & Simon Grima, 2019. "Establishing the Contributing Factors to the Resurrection of PIIGS Banks Following the Crisis: A Panel Data Analysis," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(1), pages 3-34.
    16. G.P. Kourtis & L.P. Κourtis & M.P. Kourtis & P. Curtis, 2017. "Fundamental Analysis, Stock Returns and High B/M Companies," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(4), pages 3-18.
    17. Elena G. Popkova & Elena Y. Zolochevskaya & Svetlana A. Litvinova & Yuliya S. Zima, 2017. "New Scenarios of Joint Crises Fighting in Socio-Economic Sphere of Russia and Greece," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 49-55.
    18. Endi Isnarno & Harry Soesanto & Andriyansah, 2018. "Developing the Reputation of Distribution Network to Increase the Buying Interest of Electronic Payment: An Empirical Study," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 133-143.
    19. K.S. Surnina & A.A. Andrutskaya & E.I. Drobyshevskaya & A.A. Yanovskaya, 2017. "Analytical Monitoring of Entity's Cash Flows as a Guarantee of Financial Security of the Region," European Research Studies Journal, European Research Studies Journal, vol. 0(3B), pages 163-171.
    20. Ryszard Kata & Justyna Chmiel, 2020. "Financialisation Level of Non-Financial Enterprises in European Union Countries: A Comparative Analysis," European Research Studies Journal, European Research Studies Journal, vol. 0(3), pages 378-398.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ers:journl:v:xx:y:2017:i:3a:p:69-81. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Marios Agiomavritis (email available below). General contact details of provider: https://ersj.eu/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.