Designing Driver-Employee Relationships in Logistics Centres as Part of the Development of Modern Distribution Channels

Purpose: The article aims to explore factors influencing the work of professional drivers in Poland, particularly in relation to developing driver-worker relations in logistics centers and warehouses. It addresses the challenges faced by the transport industry, such as a shortage of drivers, and emphasizes the importance of positive relationships between drivers and warehouse staff in enhancing logistics operations. Design/Methodology/Approach: The research, conducted by the University of Łódź with Emaus-International's support, employed an online survey via the Webankieta program. Targeting drivers and managers using the Trans.eu transport exchange, the study explored logistics processes in transport companies. A pilot study in March 2022 on Emaus-International employees ensured questionnaire functionality. The main survey, conducted in September 2022, garnered 410 driver and 63 manager responses. Though not fully representative, the results offered insights into factors influencing professional drivers and the development of driver-employee relations in logistics centers. Findings: In a survey on driver-employee relations in logistics centers, managers emphasized the positive impact of warehouse staff assistance (73.02%) and good personal relationships (80.95%) on drivers' satisfaction. Managers also acknowledged the significance of relations with logistics center management (40.32%) and well-defined procedures (51.61%) in the loading process. Drivers echoed these sentiments, highlighting the importance of warehouse support (70.03%), positive relationships (69.80%), and efficient procedures (60.51%) for job satisfaction and operational effectiveness. Improved infrastructure (72.44%) and reduced loading times (69.76%) were key drivers suggested by drivers for enhancing working conditions. Respectful and empathetic treatment from shippers and receivers was also deemed crucial. Practical Implications: include addressing challenges in the loading and unloading process, such as lengthy delays and inadequate infrastructure, emphasizing the need for sanitary facilities and safe parking areas for drivers. To combat the shortage of professional drivers, efforts should focus on legislative improvements, infrastructural solutions, and awareness campaigns, promoting a positive perception of the profession and addressing existing problems in logistics centers. Originality/value: The presented article focuses on an issue that is poorly explored in the literature on the subject - building relationships between professional drivers and employees of warehouses and logistics centers. These relationships are an important aspect that translates into driver job satisfaction.