The Method of Reflective Motivation in the Development of Employee Competencies

Purpose: One of the main characteristics of sustainable human resource management is the development of employee capabilities (Kramar, 2022). Wanting to develop this area in organizations, the method of reflexive motivation was developed and applied to developing employee competence. Analyzing the literature in the field of human resource management, no method was found that took into account the development and improvement of an employee's skills based on the analysis of his own level of fatigue. Design/Methodology/Approach: The method of reflective motivation was embedded in Kolb's adult learning cycle. The subject of the study was the fatigue of an employee performing activities at a workstation in the organization. As a result of the identified technical and organizational possibilities, an experiment was conducted, based on which the accuracy of the assumption was confirmed: “Personal involvement and participation in the diagnosis of work processes lead to the development of the employee's competence.” In order to monitor the current level of fatigue, biometric indicators of body functioning were proposed using non-invasive devices that record the values of biometric parameters of the employee's body. On the other hand, in order to ensure the confidentiality of the above sensitive data, a personalized diagnosis of ergonomics at work dedicated to such research was created. Findings: The effectiveness of the method of reflexive motivation in the development of competence with the use of biometric data of employees was positively verified, as they personally engaged in improving their way of working and raised their competence regarding the ergonomics of their workstation. Practical Implications: Conducting an experiment with the reflexive motivation method is preliminary research in a systemic approach to improving complex technical-organizational units. In addition, personalized ergonomic diagnosis can also be used to evaluate the effectiveness of training and coaching in preparing workers for difficult and dangerous jobs. The method should be applied to various workstations during the implementation of different work processes so that additional tools can be developed to increase the efficiency of the processes under study. Originality/Value: The method of reflexive motivation is a contribution to sustainable human resource management, which deals with a systemic approach to employee development and improvement.