Effectiveness of Information Security Incident Management Systems: Identifying Practices, Challenges and Development Perspectives

Purpose: The primary objective of this article was to investigate the effectiveness of information security incident management systems and assess their impact on the level of organizational protection. The analysis includes identifying key practices, challenges, and development perspectives in this area. Additionally, the article provides practical recommendations to support organizations in improving their response mechanisms to threats and enhancing resilience against security incidents. Methodology/Approach: The study focuses on analysing different approaches to incident management, comparing traditional methods with modern ones based on automation and artificial intelligence, and evaluating their impact on key effectiveness metrics such as Mean Time to Detect (MTTD), Mean Time to Respond (MTTR), and False Positive Rate. As part of the project, a review of scientific literature, analysis of industry reports, and case studies of organizations implementing various incident management systems were conducted. Findings: The analysis indicates that organizations implementing modern incident management technologies can significantly reduce response times and decrease false alarms, leading to improved operational efficiency for security teams. The use of automation and AI enables more precise threat detection and minimizes human errors. However, organizations face challenges such as high implementation costs, a shortage of skilled professionals, and difficulties integrating new technologies. Practical implications: The study's findings are highly relevant for organizations aiming to improve the effectiveness of incident management. Key recommendations include, investing in automation and AI to reduce response times and enhance the precision of threat detection, training employees and developing cybersecurity competencies to effectively manage modern systems, integrating incident management with the overall cybersecurity strategy to adopt a more holistic approach to protecting organizational assets, fostering cross-sector collaboration and sharing threat information, which will enhance global protection against cyberattacks. Originality/value: In summary, the future of incident management depends on an organization's ability to adapt new technologies, improve operational processes, and continuously enhance the competencies of IT security teams.