Customer Service Digitalization and the Use of Financial Services Offered by a Courier Company
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- Filippo Bontadini & Francesco Filippucci & Cecilia Jona-Lasinio & Giuseppe Nicoletti & Alessandro Saia, 2024. "Digitalisation of financial services, access to finance and aggregate economic performance," OECD Economics Department Working Papers 1818, OECD Publishing.
- Justin Visagie & Ivan Turok, 2021. "The contribution of services to international trade in Southern Africa," Development Southern Africa, Taylor & Francis Journals, vol. 38(1), pages 21-38, January.
- Murinde, Victor & Rizopoulos, Efthymios & Zachariadis, Markos, 2022. "The impact of the FinTech revolution on the future of banking: Opportunities and risks," International Review of Financial Analysis, Elsevier, vol. 81(C).
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More about this item
Keywords
CEP; digitalization; financial services.;All these keywords.
JEL classification:
- M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
- M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics
- O14 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Industrialization; Manufacturing and Service Industries; Choice of Technology
- O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
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