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Change Management Success Factors in Polish Public Administration

Author

Listed:
  • Krzysztof Krukowski
  • Magdalena Raczynska
  • Iwona Escher

Abstract

Purpose: Since change and change management are significant in most concepts of public management, the authors of the article identified and assessed critical factors which determine the successful implementation of change in public organizations. Design/Methodology/Approach: Firstly, the literature on change management in public organizations was reviewed, and secondly, the elicited factors were subjected to the assessment of employees of various public organizations in Poland. For this purpose, survey studies were conducted with a questionnaire, which included 13 factors in public organizations identified in the previous literature review. Findings: A literature review revealed that identifying factors most commonly indicated as necessary for success is indeed possible. Empirical research confirms that the critical factors include communication within the organization, the accumulation of sufficient resources, and the motivation of employees to embrace change. Practical Implications: The identification of factors that determine the success of change in public organizations may constitute practical recommendations for public managers in supporting employees in the process of going through a change in a public organization. Originality/Value: The presented results should be perceived as helpful for public managers in identifying the areas that need to become their point of focus in change management. Finally, the results may also serve as a basis for further research into change management in public organizations.

Suggested Citation

  • Krzysztof Krukowski & Magdalena Raczynska & Iwona Escher, 2021. "Change Management Success Factors in Polish Public Administration," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 3), pages 1-16.
  • Handle: RePEc:ers:journl:v:xxiv:y:2021:i:special3:p:1-16
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    References listed on IDEAS

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    1. MacKenzie, Scott B. & Podsakoff, Philip M., 2012. "Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies," Journal of Retailing, Elsevier, vol. 88(4), pages 542-555.
    2. Kimberley R. Isett & Sherry A.M. Glied & Michael S. Sparer & Lawrence D. Brown, 2013. "When Change Becomes Transformation," Public Management Review, Taylor & Francis Journals, vol. 15(1), pages 1-17, January.
    3. van der Voet, Joris, 2014. "The effectiveness and specificity of change management in a public organization: Transformational leadership and a bureaucratic organizational structure," European Management Journal, Elsevier, vol. 32(3), pages 373-382.
    4. Magdalena Raczyńska & Krzysztof Krukowski, 2019. "Organisational Culture as a Determinant of Business Process Management in the Community Offices in Poland," Administrative Sciences, MDPI, vol. 9(4), pages 1-12, December.
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    More about this item

    Keywords

    Change; change management; public organisation; public management.;
    All these keywords.

    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • H19 - Public Economics - - Structure and Scope of Government - - - Other

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