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Process Maturity Assessment in the SME Sector in Poland

Author

Listed:
  • Katarzyna Ragin-Skorecka
  • Daria Motala

Abstract

Purpose: The aim of the paper is to present the research findings concerning process maturity assessment among Polish enterprises. We undertook a study in this field as we had noticed a research gap in the literature on the practical analysis of the implementation of the process approach by business organizations from different industries in the Polish market. There is a scarcity of available studies in this area, which makes it an interesting subject of research. The analysis of the implementation degree of the process approach in Polish business entities is an introduction to more in-depth studies. Methodology: The responses to the survey questions allowed us to assign enterprises to the respective level of process maturity. Our taxonomy was subjected to thorough analysis, which took into consideration, among other things, the market experience of individual companies. Findings: On this basis, we drew conclusions concerning the current state of the process approach implementation in Polish small and medium enterprises. Practical Implications: We also attempted to identify the potential directions of the development of the process approach in this group of enterprises.

Suggested Citation

  • Katarzyna Ragin-Skorecka & Daria Motala, 2021. "Process Maturity Assessment in the SME Sector in Poland," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 2), pages 299-316.
    • Handle: RePEc:ers:journl:v:xxiv:y:2021:i:special2-part3:p:299-316
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    References listed on IDEAS

    as
    1. Froger, Manon & Bénaben, Frederick & Truptil, Sébastien & Boissel-Dallier, Nicolas, 2019. "A non-linear business process management maturity framework to apprehend future challenges," International Journal of Information Management, Elsevier, vol. 49(C), pages 290-300.
    2. Robert K. Kazanjian & Robert Drazin, 1989. "An Empirical Test of a Stage of Growth Progression Model," Management Science, INFORMS, vol. 35(12), pages 1489-1503, December.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Maturity model; Business process; SME`s Polish enterprises;
    All these keywords.

    JEL classification:

    • M2 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics
    • M29 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Other

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