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Strategic Performance Measurement System and Its Impact on Organizational Effectiveness: A Study of UAE Based Organizations

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  • Babeet Gupta

Abstract

Purpose: The purpose of this paper is to review the performance measurement framework (Input-process-output), their application in the UAE based organizations in quality enhancement and to identify gaps in knowledge and practice that suggest future research. Design/Methodology/Approach: Performance measurement has been subject to a considerable amount of research and attention over the past 15 years. The inadequacy of traditional financially based performance measurement systems and the introduction of nonfinancial measures have been the triggers for much of this research. The paper draws on the study of performance indicators used in the 6 UAE based organizations. The design of indicators has been covered by many publications, but the design of measures specific and appropriate to UAE based organizations has not been well addressed. Findings: Based on the study of these organizations, a conceptual model is proposed that treats performance measurement as an integrated system, based on the TQM philosophy of continuous improvement cycles. Practical Implications: Organizations must understand the direct link between performance and competitiveness to survive and succeed in the modern competitive marketplace where measuring and monitoring customer satisfaction is highly crucial. Originality/Value: Quality performance indicators are defined as performance measures, either qualitative or quantitative in nature, which are utilized to study and assess a process at a specified time period in order to determine and analyze if quality requirements have been achieved and organization targets are met. The chief objective and purpose of indicators is: to appraise and control performance of processes and resources, to provide and share performance outcomes as results to internal and external stakeholders, and to detect performance gaps between expected and actual outcomes in order to improve the quality.

Suggested Citation

  • Babeet Gupta, 2024. "Strategic Performance Measurement System and Its Impact on Organizational Effectiveness: A Study of UAE Based Organizations," International Journal of Finance, Insurance and Risk Management, International Journal of Finance, Insurance and Risk Management, vol. 14(2), pages 35-59.
    • Handle: RePEc:ers:ijfirm:v:14:y:2024:i:2:p:35-59
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    References listed on IDEAS

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    1. Edmundas Jasinskas & Dalia Streimikiene & Biruta Svagzdiene & Arturas Simanavicius, 2016. "Impact of hotel service quality on the loyalty of customers," Economic Research-Ekonomska Istraživanja, Taylor & Francis Journals, vol. 29(1), pages 559-572, January.
    2. Yitagesu Yilma Goshu & Daniel Kitaw, 2017. "Performance measurement and its recent challenge: a literature review," International Journal of Business Performance Management, Inderscience Enterprises Ltd, vol. 18(4), pages 381-402.
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    More about this item

    Keywords

    Performance measurement; quality management; performance indicator; indicator properties.;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M41 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Accounting - - - Accounting
    • L - Industrial Organization
    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights
    • O53 - Economic Development, Innovation, Technological Change, and Growth - - Economywide Country Studies - - - Asia including Middle East

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