Restaurant servers, tipping, and resistance
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DOI: 10.1108/11766090910940674
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- Pushkala Prasad & Anshuman Prasad, 2000. "Stretching the Iron Cage: The Constitution and Implications of Routine Workplace Resistance," Organization Science, INFORMS, vol. 11(4), pages 387-403, August.
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- Ofer H. Azar, 2003. "The Social Norm of Tipping: A Review," Others 0309006, University Library of Munich, Germany.
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Keywords
Control; Service levels; Hospitality services; Restaurants; United States of America;All these keywords.
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