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Framework for performance measurement and management in a collaborative business environment

Author

Listed:
  • Pedro Sena Ferreira
  • A.H.M. Shamsuzzoha
  • Cesar Toscano
  • Pedro Cunha

Abstract

Purpose - The purpose of this paper is to provide practical justification for performance measurement and management within a collaborative business network. The basic performance measurement indicators are elaborated within the scope of this research. Design/methodology/approach - Performance measurement techniques are highlighted through the application of an ICT‐based solution approach, with special focus on business collaboration among small and medium sized enterprises (SMEs). Findings - From the basic need to measure the performance of individual partners within a business network, this research proposes a generic framework and process flow with the objective of evaluating the individual partners in terms of various performance indicators such as key success factors (KSF), key performance factors (KPF) and key performance indicators (KPI). The outcomes from this framework or process flow will help partners in the network to build valuable trust, cooperation and coordination. Originality/value - The focus of this paper is to demonstrate the methodological approach of measuring the performance through identifying and prioritizing the performance indicators (KSF, KPF, KPI) among collaborative partners and to highlight their importance for successful business operations.

Suggested Citation

  • Pedro Sena Ferreira & A.H.M. Shamsuzzoha & Cesar Toscano & Pedro Cunha, 2012. "Framework for performance measurement and management in a collaborative business environment," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 61(6), pages 672-690, July.
    • Handle: RePEc:eme:ijppmp:v:61:y:2012:i:6:p:672-690
    DOI: 10.1108/17410401211249210
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    Citations

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    Cited by:

    1. Jääskeläinen, Aki, 2021. "The relational outcomes of performance management in buyer-supplier relationships," International Journal of Production Economics, Elsevier, vol. 232(C).
    2. Alexandre Moeuf & Samir Lamouri & Robert Pellerin & Romain Eburdy & Simon Tamayo, 2017. "Industry 4.0 and the SME: a technology-focused review of the empirical literature," Post-Print hal-01836173, HAL.
    3. Cindy-Pamela Lopez & Jose Aguilar & Marco Santorum, 2023. "Autonomous VOs management based on industry 4.0: a systematic literature review," Journal of Intelligent Manufacturing, Springer, vol. 34(3), pages 1275-1291, March.
    4. Maria Persdotter Isaksson & Hana Hulthén & Helena Forslund, 2019. "Environmentally Sustainable Logistics Performance Management Process Integration between Buyers and 3PLs," Sustainability, MDPI, vol. 11(11), pages 1-19, May.
    5. Selena Aureli & Mara Del Baldo, 2016. "Peformance Appraisal of Business Networks. How Small and Medium Enterprises Define and Monitor Network Objectives," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2016(1), pages 35-58.
    6. Aureli, Selena & Del Baldo, Mara, 2019. "Performance measurement in the networked context of convention and visitors bureaus (CVBs)," Annals of Tourism Research, Elsevier, vol. 75(C), pages 92-105.
    7. Marikka Heikkilä & Harry Bouwman & Jukka Heikkilä & Sam Solaimani & Wil Janssen, 2016. "Business model metrics: an open repository," Information Systems and e-Business Management, Springer, vol. 14(2), pages 337-366, May.
    8. Steven Rottmann, 2019. "Corporate Venturing Evaluation: How Start-Up Performance is Measured in Corporate Venturing During the Collaboration Phase," European Journal of Business Science and Technology, Mendel University in Brno, Faculty of Business and Economics, vol. 5(2), pages 185-199.
    9. Selena Aureli & Andrea Cardoni & Mara Del Baldo & Rosa Lombardi, 2018. "The Balanced Scorecard Logic in The Management Control and Reporting of Small Business Company Networks: A Case Study," Journal of Accounting and Management Information Systems, Faculty of Accounting and Management Information Systems, The Bucharest University of Economic Studies, vol. 17(2), pages 191-215, June.
    10. Andrea Cardoni & Filippo Zanin & Francesca Bartolacci & George H. (Jody) Tompson, 2018. "Strategic planning for value creation in business networks. Conceptual framework and theoretical proposals," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2018(1), pages 17-44.
    11. Md. Abdul Moktadir & Ashish Dwivedi & Akib Rahman & Charbel Jose Chiappetta Jabbour & Sanjoy Kumar Paul & Razia Sultana & Jitender Madaan, 2020. "An investigation of key performance indicators for operational excellence towards sustainability in the leather products industry," Business Strategy and the Environment, Wiley Blackwell, vol. 29(8), pages 3331-3351, December.

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