IDEAS home Printed from https://ideas.repec.org/a/eme/ijppmp/v56y2007i4p335-357.html
   My bibliography  Save this article

DEA performance evaluation based on BSC indicators incorporated

Author

Listed:
  • Tser‐Yieth Chen
  • Ling‐hua Chen

Abstract

Purpose - The purpose of this paper is to evaluate the performance of the semiconductor industry in Taiwan, which is the main economic life‐line in Taiwan. Operational performance is normally deemed as a key factor in industry. The importance of this issue can be measured through performance indices to observe the operational performance of Taiwan's semiconductor industry. Design/methodology/approach - A combination of the data envelopment analysis (DEA) and the balanced scorecard (BSC) was employed Findings - This study finds that the efficiency of every domestic semiconductor manufacturer is generally good, and concerning the four perspectives of the balanced scorecard, the most important for the domestic firm is the financial perspective, second is the internal process perspective, third the learning and innovation perspective, and most unimportantly customer perspective. Research limitations/implications - Owing to the difficulties in data collection and the widespread ranges of the four major aspects, the application of the indices is limited in this paper. Therefore, the main suggestion of this study regarding future research directions is to expand the indices of the four aspects, in the hope of measuring the operating efficiency of enterprises in each aspect using more and improved indices. Practical implications - This application can be extended by the usage of the ratio analysis and the BSC method to enhance the validity of the DEA. Originality/value - When implementing DEA, traditional financial indices cannot obtain an in‐depth understanding of an enterprise, hence this study considers the four major constructs of the balanced scorecard in index selection, and employed these four major contracts to expand the indices that can be available for selection and gain a deeper understanding not only of the financial aspects, but also of customers, the internal process, learning, and innovation. It should be noted that the balanced scorecard can develop the performance goal from the perspective of job fulfillment, and uses this view to assess management performance. These indicators can reflect different focuses regarding job fulfillment, and produce pluralism in the performance indices.

Suggested Citation

  • Tser‐Yieth Chen & Ling‐hua Chen, 2007. "DEA performance evaluation based on BSC indicators incorporated," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 56(4), pages 335-357, May.
  • Handle: RePEc:eme:ijppmp:v:56:y:2007:i:4:p:335-357
    DOI: 10.1108/17410400710745333
    as

    Download full text from publisher

    File URL: https://www.emerald.com/insight/content/doi/10.1108/17410400710745333/full/html?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers

    File URL: https://www.emerald.com/insight/content/doi/10.1108/17410400710745333/full/pdf?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers

    File URL: https://libkey.io/10.1108/17410400710745333?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Garmani, Maria Cristina N., 2012. "Interregional Performance of the Public Health System of a High-Inequality Country," Insper Working Papers wpe_295, Insper Working Paper, Insper Instituto de Ensino e Pesquisa.
    2. Wen‐Min Lu & Qian Long Kweh & Dong‐Sing He & Jui‐Min Shih, 2017. "Performance analysis of the cultural and creative industry: a network‐based approach," Naval Research Logistics (NRL), John Wiley & Sons, vol. 64(8), pages 662-676, December.
    3. Dong‐Sing He & Imen Tebourbi, 2021. "Measuring the continuation effects of market order entry: A dynamic model," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 42(3), pages 762-777, April.
    4. Basso, Antonella & Casarin, Francesco & Funari, Stefania, 2018. "How well is the museum performing? A joint use of DEA and BSC to measure the performance of museums," Omega, Elsevier, vol. 81(C), pages 67-84.
    5. Santos, Sérgio P. & Belton, Valerie & Howick, Susan & Pilkington, Martin, 2018. "Measuring organisational performance using a mix of OR methods," Technological Forecasting and Social Change, Elsevier, vol. 131(C), pages 18-30.
    6. Liu, Yang & Dong, Jiuyu & Mei, Liang & Shen, Rui, 2023. "Digital innovation and performance of manufacturing firms: An affordance perspective," Technovation, Elsevier, vol. 119(C).
    7. Chia-Chin Chang & Shiu-Wan Hung & Sin-Yi Huang, 2013. "Evaluating the operational performance of knowledge-based industries: the perspective of intellectual capital," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(3), pages 1367-1383, April.
    8. Amado, Carla A.F. & Santos, Sérgio P. & Marques, Pedro M., 2012. "Integrating the Data Envelopment Analysis and the Balanced Scorecard approaches for enhanced performance assessment," Omega, Elsevier, vol. 40(3), pages 390-403.
    9. Gramani, Maria Cristina N., 2013. "Interregional Performance of the Public Health System of a High-Inequality Country," Insper Working Papers wpe_310, Insper Working Paper, Insper Instituto de Ensino e Pesquisa.
    10. Li, Hongkuan & He, Haiyan & Shan, Jiefei & Cai, Jingjing, 2019. "Innovation efficiency of semiconductor industry in China: A new framework based on generalized three-stage DEA analysis," Socio-Economic Planning Sciences, Elsevier, vol. 66(C), pages 136-148.
    11. Bošković Aleksandra & Krstić Ana, 2020. "The Combined Use of Balanced Scorecard and Data Envelopment Analysis in the Banking Industry," Business Systems Research, Sciendo, vol. 11(1), pages 4-15, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eme:ijppmp:v:56:y:2007:i:4:p:335-357. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Emerald Support (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.