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Knowledge management capacity and organizational performance: the social interaction view

Author

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  • Yung‐Chang Hsiao
  • Chung‐Jen Chen
  • Shao‐Chi Chang

Abstract

Purpose - This study aims to investigate the relationship between knowledge management capacity and organizational performance from the social interaction perspective. Design/methodology/approach - The empirical study employs a questionnaire approach. The sample for this study is drawn from the population of the top 5,000 Taiwanese firms listed in the yearbook published by the China Credit Information Service Incorporation. Regression analysis is used to test the hypotheses in a sample of 105 Taiwanese firms. Findings - The findings suggest that two assessments of knowledge management capacity, knowledge acquisition and dissemination, and the communication factor of social interaction are positively related to organizational performance. Further, social interaction has complementary or synergistic interaction effects with knowledge management capacity on organizational performance. Practical implications - Given the need for the use of knowledge management capacity as an enabler to improve organization outcome, firms need to be aware that social interaction would moderate the link between knowledge management capacity and organizational performance. Therefore, firms should pay special attention to formulate appropriate social interaction conditions under which knowledge acquisition and dissemination are most likely to enhance organizational performance. Originality/value - This study contributes to the literature by theoretically developing a conceptual model and then empirically examining the relationships among knowledge management capacity, social interaction, and organizational performance.

Suggested Citation

  • Yung‐Chang Hsiao & Chung‐Jen Chen & Shao‐Chi Chang, 2011. "Knowledge management capacity and organizational performance: the social interaction view," International Journal of Manpower, Emerald Group Publishing Limited, vol. 32(5/6), pages 645-660, August.
    • Handle: RePEc:eme:ijmpps:v:32:y:2011:i:5/6:p:645-660
    DOI: 10.1108/01437721111158242
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    References listed on IDEAS

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    1. Chen, Chung-Jen & Huang, Jing-Wen, 2009. "Strategic human resource practices and innovation performance -- The mediating role of knowledge management capacity," Journal of Business Research, Elsevier, vol. 62(1), pages 104-114, January.
    2. Chung‐Jen Chen & Jing‐Wen Huang & Yung‐Chang Hsiao, 2010. "Knowledge management and innovativeness," International Journal of Manpower, Emerald Group Publishing Limited, vol. 31(8), pages 848-870, November.
    3. Sumantra Ghoshal & Harry Korine & Gabriel Szulanski, 1994. "Interunit Communication in Multinational Corporations," Management Science, INFORMS, vol. 40(1), pages 96-110, January.
    4. Udo Zander & Bruce Kogut, 1995. "Knowledge and the Speed of the Transfer and Imitation of Organizational Capabilities: An Empirical Test," Organization Science, INFORMS, vol. 6(1), pages 76-92, February.
    5. Michael J. Tippins & Ravipreet S. Sohi, 2003. "IT competency and firm performance: is organizational learning a missing link?," Strategic Management Journal, Wiley Blackwell, vol. 24(8), pages 745-761, August.
    6. Eric von Hippel, 1994. ""Sticky Information" and the Locus of Problem Solving: Implications for Innovation," Management Science, INFORMS, vol. 40(4), pages 429-439, April.
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    Cited by:

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    2. Worasit Wongadisai & Sumalee Chanchalor & Jariya Neanchaleay, 2018. "Knowledge Management Process of Germinated Brown Rice Production Community Enterprise," Proceedings of the 11th International RAIS Conference, November 19-20, 2018 016WW, Research Association for Interdisciplinary Studies.
    3. Haijun Bao & Xiaoting Zhu & Yingying Cen & Yi Peng & Jibin Xue, 2018. "Effects of Social Network on Human Capital of Land-Lost Farmers: A Study in Zhejiang Province," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 137(1), pages 167-187, May.
    4. Wei, Li & Peng, Ming & Wu, Weixing, 2021. "Financial literacy and fraud detection——Evidence from China," International Review of Economics & Finance, Elsevier, vol. 76(C), pages 478-494.
    5. Ahmad A. Al-Tit, 2016. "The Mediating Role of Knowledge Management and the Moderating Part of Organizational Culture between HRM Practices and Organizational Performance," International Business Research, Canadian Center of Science and Education, vol. 9(1), pages 43-54, January.

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