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Employee service innovative behavior

Author

Listed:
  • Shreya Garg
  • Rajib Dhar

Abstract

Purpose - The purpose of this paper is to extend the under-researched work on service innovation by examining employee service innovative behavior in the Indian banking industry. In doing so, this study addresses the call for carrying out context-based research to advance service innovation literature. Design/methodology/approach - Using convenience sampling and self-administered survey methods, data were obtained from professionals employed in Indian public sector banks (n=294). Findings - Findings reveal that leader-member exchange (LMX) shares a positive relationship with employee service innovative behavior via work engagement. Results also indicate that job autonomy as moderator strengthened the relationship between LMX and employee service innovative behavior mediated by work engagement. Practical implications - This study recommends that higher levels of LMX quality should be combined with enhanced levels of job autonomy for significantly influencing employee service innovative behavior. Originality/value - Even though previous studies on service innovation have produced a significant piece of work, this study is among the first to propose and analyze a comprehensive and theoretically grounded structure of LMX, work engagement, job autonomy and employee service innovative behavior by incorporating social exchange and job characteristics theories.

Suggested Citation

  • Shreya Garg & Rajib Dhar, 2017. "Employee service innovative behavior," International Journal of Manpower, Emerald Group Publishing Limited, vol. 38(2), pages 242-258, May.
    • Handle: RePEc:eme:ijmpps:ijm-04-2015-0060
    DOI: 10.1108/IJM-04-2015-0060
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    Citations

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    Cited by:

    1. Rowan Mulligan & José Ramos & Pilar Martín & Ana Zornoza, 2021. "Inspiriting Innovation: The Effects of Leader-Member Exchange (LMX) on Innovative Behavior as Mediated by Mindfulness and Work Engagement," Sustainability, MDPI, vol. 13(10), pages 1-18, May.
    2. Thuy‐Van Tran & Janne Järvinen, 2022. "Understanding the concept of subjectivity in performance evaluation and its effects on perceived procedural justice across contexts," Accounting and Finance, Accounting and Finance Association of Australia and New Zealand, vol. 62(3), pages 4079-4108, September.
    3. Mohamad Hisyam Selamat & Yanyu Zhang, 2021. "Organizational Climate and Knowledge Sharing towards Employees’ Innovative Behavior in Design Industry," International Journal of Business and Management, Canadian Center of Science and Education, vol. 14(9), pages 1-76, July.
    4. Ozlem Uzunsaf Yamak & Serife Zihni Eyupoglu, 2021. "Authentic Leadership and Service Innovative Behavior: Mediating Role of Proactive Personality," SAGE Open, , vol. 11(1), pages 21582440219, January.
    5. Huseyin Arasli & Hasan Evrim Arici & Ezel Kole, 2020. "Constructive Leadership and Employee Innovative Behaviors: A Serial Mediation Model," Sustainability, MDPI, vol. 12(7), pages 1-17, March.
    6. Zhang, Gupeng & Wang, Xiao & Duan, Hongbo, 2019. "How does the collaboration with dominant R&D performers impact new R&D employees' innovation performance in different cultural contexts? A comparative study of American and Chinese large firms," Technological Forecasting and Social Change, Elsevier, vol. 148(C).
    7. Muhammad Jawad & Munazza Naz & Sohail Rizwan, 2023. "Leadership support, innovative work behavior, employee work engagement, and corporate reputation: Examining the effect of female in not government organizations," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 30(2), pages 708-719, March.
    8. Eko Yi Liao & Chun Hui, 2021. "A resource-based perspective on leader-member exchange: An updated meta-analysis," Asia Pacific Journal of Management, Springer, vol. 38(1), pages 317-370, March.

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