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A study of job stress and turnover tendency among air traffic controllers: The mediating effects of job satisfaction

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  • Jou, Rong-Chang
  • Kuo, Chung-Wei
  • Tang, Mei-Ling

Abstract

In recent years, due to the rapid growth rate of Taiwanese aviation traffic volume and the air traffic controllers’ (ATCs) unique job characteristics (ATCs is a profession job that involves heavy stress), leading to a shortage of ATCs. The paper offers an empirical study about the sources of pressure that make ATCs in Taiwan want to leave their jobs. Besides, another contribution of this study is to explore the relationships between turnover tendencies and two important factors, job stress and job satisfaction, among Taiwanese ATCs. We apply a path technique to analyze the proposed relationship model. The empirical results show that job satisfaction has a mediating effect on the relationships between the sources of job stress and turnover tendency. Additionally, the workload of job stressors had the most effect on turnover tendency, followed by family factors and job satisfaction. Work environment and role conflict were found to have indirect rather than direct effects on turnover tendency as mediated by job satisfaction. The results can provide valuable insights into the management of ATCs.

Suggested Citation

  • Jou, Rong-Chang & Kuo, Chung-Wei & Tang, Mei-Ling, 2013. "A study of job stress and turnover tendency among air traffic controllers: The mediating effects of job satisfaction," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 57(C), pages 95-104.
    • Handle: RePEc:eee:transe:v:57:y:2013:i:c:p:95-104
    DOI: 10.1016/j.tre.2013.01.009
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    Cited by:

    1. Jianfeng Li & Hongping Liu & Beatrice van der Heijden & Zhiwen Guo, 2021. "The Role of Filial Piety in the Relationships between Work Stress, Job Satisfaction, and Turnover Intention: A Moderated Mediation Model," IJERPH, MDPI, vol. 18(2), pages 1-14, January.
    2. Chang, Yu-Hern & Yang, Hui-Hua & Hsu, Wan-Jou, 2019. "Effects of work shifts on fatigue levels of air traffic controllers," Journal of Air Transport Management, Elsevier, vol. 76(C), pages 1-9.
    3. Lannoo, Steven & Verhofstadt, Elsy, 2016. "What drives the drivers? Predicting turnover intentions in the Belgian bus and coach industry," Transportation Research Part A: Policy and Practice, Elsevier, vol. 91(C), pages 251-259.
    4. Xiaobo Yu & Pengyuan Wang & Xuesong Zhai & Hong Dai & Qun Yang, 2015. "The Effect of Work Stress on Job Burnout Among Teachers: The Mediating Role of Self-efficacy," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 122(3), pages 701-708, July.
    5. Xiang Wu & Yuanlong Li & Yongzheng Yao & Xiaowei Luo & Xuhui He & Wenwen Yin, 2018. "Development of Construction Workers Job Stress Scale to Study and the Relationship between Job Stress and Safety Behavior: An Empirical Study in Beijing," IJERPH, MDPI, vol. 15(11), pages 1-12, October.
    6. Kumari, Pavitra & Aithal, Sreeramana, 2020. "Stress Inducing Factors and Relevant Strategies Deployed to Overcome Stress in the Aviation Industry Sector – A Systematic Literature Review and Further Research Agendas," MPRA Paper 104792, University Library of Munich, Germany.
    7. Susana Rodrigues & Joana S. Paiva & Duarte Dias & Marta Aleixo & Rui Manuel Filipe & João Paulo S. Cunha, 2018. "Cognitive Impact and Psychophysiological Effects of Stress Using a Biomonitoring Platform," IJERPH, MDPI, vol. 15(6), pages 1-14, May.
    8. Karatepe, Osman M. & Kim, Taegoo Terry, 2020. "Investigating the selected consequences of boreout among cabin crew," Journal of Air Transport Management, Elsevier, vol. 82(C).
    9. Hyunah Chung & Wei Quan & Bonhak Koo & Antonio Ariza-Montes & Alejandro Vega-Muñoz & Gabriele Giorgi & Heesup Han, 2021. "A Threat of Customer Incivility and Job Stress to Hotel Employee Retention: Do Supervisor and Co-Worker Supports Reduce Turnover Rates?," IJERPH, MDPI, vol. 18(12), pages 1-18, June.
    10. Marta Makara-Studzińska & Maciej Załuski & Paweł Jagielski & Dorota Wójcik-Małek & Michał Szelepajło, 2020. "An Exploration of Perceived Stress, Burnout Syndrome, and Self-Efficacy in a Group of Polish Air Traffic Controllers and Maritime Navigators: Similarities and Differences," IJERPH, MDPI, vol. 18(1), pages 1-16, December.

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