IDEAS home Printed from https://ideas.repec.org/a/eee/touman/v56y2016icp114-125.html
   My bibliography  Save this article

Reassurance or reason for concern: Security forces as a crisis management strategy

Author

Listed:
  • Cruz-Milán, Oliver
  • Simpson, Joseph J.
  • Simpson, Penny M.
  • Choi, Wonseok

Abstract

This paper examines effects of the deployment of security forces to a popular winter migrant destination faced with a unique humanitarian crisis situation. The study surveyed past winter migrants to the region to evaluate their perceptions regarding sociocultural, economic, and psychological impacts of security forces deployed to the region. In addition, this study evaluates the deployment's impact on satisfaction with life in the region, return intention and likelihood of recommending the region to others to find that perceived safety from the security forces significantly affected community factors and that satisfaction with life fully mediated community factor effects on destination loyalty. These finding significantly add to the limited research in crisis management response effects and substantiates the use of signaling and signal crimes perspective in managing crises.

Suggested Citation

  • Cruz-Milán, Oliver & Simpson, Joseph J. & Simpson, Penny M. & Choi, Wonseok, 2016. "Reassurance or reason for concern: Security forces as a crisis management strategy," Tourism Management, Elsevier, vol. 56(C), pages 114-125.
    • Handle: RePEc:eee:touman:v:56:y:2016:i:c:p:114-125
    DOI: 10.1016/j.tourman.2016.04.002
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0261517716300516
    Download Restriction: no
    File URL: https://libkey.io/10.1016/j.tourman.2016.04.002?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Steven D. Levitt, 2004. "Understanding Why Crime Fell in the 1990s: Four Factors that Explain the Decline and Six that Do Not," Journal of Economic Perspectives, American Economic Association, vol. 18(1), pages 163-190, Winter.
    2. Kim, Kyungmi & Uysal, Muzaffer & Sirgy, M. Joseph, 2013. "How does tourism in a community impact the quality of life of community residents?," Tourism Management, Elsevier, vol. 36(C), pages 527-540.
    3. Mehmood, Shafaqat & Ahmad, Zahid & Khan, Ather Azim, 2016. "Dynamic relationships between tourist arrivals, immigrants, and crimes in the United States," Tourism Management, Elsevier, vol. 54(C), pages 383-392.
    4. Michael Spence, 2002. "Signaling in Retrospect and the Informational Structure of Markets," American Economic Review, American Economic Association, vol. 92(3), pages 434-459, June.
    5. Schroeder, Ashley & Pennington-Gray, Lori & Kaplanidou, Kiki & Zhan, Fangzi, 2013. "Destination risk perceptions among U.S. residents for London as the host city of the 2012 Summer Olympic Games," Tourism Management, Elsevier, vol. 38(C), pages 107-119.
    6. Uysal, Muzaffer & Sirgy, M. Joseph & Woo, Eunju & Kim, Hyelin (Lina), 2016. "Quality of life (QOL) and well-being research in tourism," Tourism Management, Elsevier, vol. 53(C), pages 244-261.
    7. Moufakkir, Omar, 2014. "What’s immigration got to do with it? Immigrant animosity and its effects on tourism," Annals of Tourism Research, Elsevier, vol. 49(C), pages 108-121.
    8. Woosnam, Kyle M. & Shafer, C. Scott & Scott, David & Timothy, Dallen J., 2015. "Tourists' perceived safety through emotional solidarity with residents in two Mexico–United States border regions," Tourism Management, Elsevier, vol. 46(C), pages 263-273.
    9. M. Sirgy & Don Rahtz & Muris Cicic & Robert Underwood, 2000. "A method for assessing residents' satisfaction with community-based services: a quality-of-life perspective," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 49(3), pages 279-316, March.
    10. Rudolph, Christopher, 2003. "Security and the Political Economy of International Migration," American Political Science Review, Cambridge University Press, vol. 97(4), pages 603-620, November.
    11. Fuchs, Galia & Reichel, Arie, 2011. "An exploratory inquiry into destination risk perceptions and risk reduction strategies of first time vs. repeat visitors to a highly volatile destination," Tourism Management, Elsevier, vol. 32(2), pages 266-276.
    12. Woo, Eunju & Kim, Hyelin & Uysal, Muzaffer, 2015. "Life satisfaction and support for tourism development," Annals of Tourism Research, Elsevier, vol. 50(C), pages 84-97.
    13. Kim, Hyelin & Woo, Eunju & Uysal, Muzaffer, 2015. "Tourism experience and quality of life among elderly tourists," Tourism Management, Elsevier, vol. 46(C), pages 465-476.
    14. Claudio Detotto & Edoardo Otranto, 2010. "Does Crime Affect Economic Growth?," Kyklos, Wiley Blackwell, vol. 63(3), pages 330-345, August.
    15. Lepp, Andrew & Gibson, Heather & Lane, Charles, 2011. "Image and perceived risk: A study of Uganda and its official tourism website," Tourism Management, Elsevier, vol. 32(3), pages 675-684.
    16. Rafael Di Tella & Ernesto Schargrodsky, 2004. "Do Police Reduce Crime? Estimates Using the Allocation of Police Forces After a Terrorist Attack," American Economic Review, American Economic Association, vol. 94(1), pages 115-133, March.
    17. H. Naci Mocan & Hope Corman, 2000. "A Time-Series Analysis of Crime, Deterrence, and Drug Abuse in New York City," American Economic Review, American Economic Association, vol. 90(3), pages 584-604, June.
    18. M. Sirgy & Terri Cornwell, 2002. "How Neighborhood Features Affect Quality of Life," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 59(1), pages 79-114, July.
    19. Hsien-Hung Chiu & Chiang-Ming Chen, 2014. "Advertising, Price and Hotel Service Quality: A Signalling Perspective," Tourism Economics, , vol. 20(5), pages 1013-1025, October.
    20. Cameron Charles M. & Rosendorff B. Peter, 1993. "A Signaling Theory of Congressional Oversight," Games and Economic Behavior, Elsevier, vol. 5(1), pages 44-70, January.
    21. Michael Spence, 1973. "Job Market Signaling," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 87(3), pages 355-374.
    22. Ed Diener & Ronald Inglehart & Louis Tay, 2013. "Theory and Validity of Life Satisfaction Scales," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 112(3), pages 497-527, July.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Simpson, Joseph J. & Simpson, Penny M. & Cruz-Milán, Oliver, 2016. "Attitude towards immigrants and security: Effects on destination-loyal tourists," Tourism Management, Elsevier, vol. 57(C), pages 373-386.
    2. Vucenovic, Danijel & Klimoska Milenkovska, Angela & Manestar, Dino, 2020. "Do Tourist Percept Croatia As A Safe Tourist Destination? Presentation Of The Empirical Evidence," UTMS Journal of Economics, University of Tourism and Management, Skopje, Macedonia, vol. 11(1), pages 80-92.
    3. Sukanta Malakar & Abhishek K. Rai & Arun K. Gupta, 2023. "Earthquake risk mapping in the Himalayas by integrated analytical hierarchy process, entropy with neural network," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 116(1), pages 951-975, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Simpson, Joseph J. & Simpson, Penny M. & Cruz-Milán, Oliver, 2016. "Attitude towards immigrants and security: Effects on destination-loyal tourists," Tourism Management, Elsevier, vol. 57(C), pages 373-386.
    2. Neanidis, Kyriakos C. & Papadopoulou, Vea, 2013. "Crime, fertility, and economic growth: Theory and evidence," Journal of Economic Behavior & Organization, Elsevier, vol. 91(C), pages 101-121.
    3. Adalberto Santos-Júnior & Fernando Almeida-García & Paulo Morgado & Luiz Mendes-Filho, 2020. "Residents’ Quality of Life in Smart Tourism Destinations: A Theoretical Approach," Sustainability, MDPI, vol. 12(20), pages 1-24, October.
    4. Adam Okulicz-Kozaryn & Marianna Strzelecka, 2017. "Happy Tourists, Unhappy Locals," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 134(2), pages 789-804, November.
    5. Mejía, Daniel & Restrepo, Pascual, 2016. "Crime and conspicuous consumption," Journal of Public Economics, Elsevier, vol. 135(C), pages 1-14.
    6. Giovanni Perucca, 2019. "Residents’ Satisfaction with Cultural City Life: Evidence from EU Cities," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 14(2), pages 461-478, April.
    7. Soeren C. Schwuchow, 2023. "Organized crime as a link between inequality and corruption," European Journal of Law and Economics, Springer, vol. 55(3), pages 469-509, June.
    8. Jingjing Liu & Jamie M. Chen & Peter Nijkamp & James F. Petrick, 2023. "Threshold effect of tourism density on urban livability: a modeling study on Chinese cities," The Annals of Regional Science, Springer;Western Regional Science Association, vol. 70(1), pages 315-331, February.
    9. George F. N. Shoukry, 2016. "Criminals' Response To Changing Crime Lucre," Economic Inquiry, Western Economic Association International, vol. 54(3), pages 1464-1483, July.
    10. Anna Winiarczyk-Raźniak & Piotr Raźniak, 2021. "Are Pueblos Mágicos Really Magic? Tourism Development Program in the Context of the Quality of Life of Town Residents," Land, MDPI, vol. 10(12), pages 1-20, December.
    11. Mirko Draca & Stephen Machin & Robert Witt, 2010. "Crime Displacement and Police Interventions: Evidence from London's "Operation Theseus"," NBER Chapters, in: The Economics of Crime: Lessons For and From Latin America, pages 359-374, National Bureau of Economic Research, Inc.
    12. Ross, Amanda, 2012. "Crime, police, and truth-in-sentencing: The impact of state sentencing policy on local communities," Regional Science and Urban Economics, Elsevier, vol. 42(1-2), pages 144-152.
    13. Ivlevs, Artjoms, 2016. "Happy Hosts? International Tourist Arrivals and Residents' Subjective Well-being in Europe," IZA Discussion Papers 10087, Institute of Labor Economics (IZA).
    14. Antonio Ariza-Montes & Antonio Sianes & Vicente Fernández-Rodríguez & Carmen López-Martín & Mercedes Ruíz-Lozano & Pilar Tirado-Valencia, 2021. "Social Return on Investment (SROI) to Assess the Impacts of Tourism: A Case Study," SAGE Open, , vol. 11(1), pages 21582440209, February.
    15. Paresh Kumar Narayan & Ingrid Nielsen & Russell Smyth, 2010. "Is There a Natural Rate of Crime?," American Journal of Economics and Sociology, Wiley Blackwell, vol. 69(2), pages 759-782, April.
    16. Guha, Brishti, 2013. "Guns and crime revisited," Journal of Economic Behavior & Organization, Elsevier, vol. 94(C), pages 1-10.
    17. Robert, Taya & Renda, Ana Isabel & Pinto, Patrícia, 2022. "Residents' Perceptions on Tourism Impacts and Quality of Life: The Case of Faro," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 10(1), pages 39-57.
    18. Hugues Séraphin & Marco Platania & Paul Spencer & Giuseppe Modica, 2018. "Events and Tourism Development within a Local Community: The Case of Winchester (UK)," Sustainability, MDPI, vol. 10(10), pages 1-23, October.
    19. Ribeiro, Manuel Alector & Pinto, Patricia & Silva, João Albino & Woosnam, Kyle M., 2017. "Residents’ attitudes and the adoption of pro-tourism behaviours: The case of developing island countries," Tourism Management, Elsevier, vol. 61(C), pages 523-537.
    20. Yolal, Medet & Gursoy, Dogan & Uysal, Muzaffer & Kim, Hyelin (Lina) & Karacaoğlu, Sıla, 2016. "Impacts of festivals and events on residents’ well-being," Annals of Tourism Research, Elsevier, vol. 61(C), pages 1-18.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:touman:v:56:y:2016:i:c:p:114-125. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/tourism-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.