Analysing reviews in the Web 2.0: Small and medium hotels in Portugal
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DOI: 10.1016/j.tourman.2011.11.007
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References listed on IDEAS
- Sparks, Beverley A. & Browning, Victoria, 2011. "The impact of online reviews on hotel booking intentions and perception of trust," Tourism Management, Elsevier, vol. 32(6), pages 1310-1323.
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- Wu, Jie & Zhao, Narisa & Yang, Tong, 2024. "Wisdom of crowds: SWOT analysis based on hybrid text mining methods using online reviews," Journal of Business Research, Elsevier, vol. 171(C).
- Hu, Ya-Han & Chen, Kuanchin, 2016. "Predicting hotel review helpfulness: The impact of review visibility, and interaction between hotel stars and review ratings," International Journal of Information Management, Elsevier, vol. 36(6), pages 929-944.
- Zhang, Ziqiong & Zhang, Zili & Yang, Yang, 2016. "The power of expert identity: How website-recognized expert reviews influence travelers' online rating behavior," Tourism Management, Elsevier, vol. 55(C), pages 15-24.
- Baka, Vasiliki, 2016. "The becoming of user-generated reviews: Looking at the past to understand the future of managing reputation in the travel sector," Tourism Management, Elsevier, vol. 53(C), pages 148-162.
- Mellinas, Juan Pedro & Martínez María-Dolores, Soledad-María & Bernal García, Juan Jesús, 2015. "Booking.com: The unexpected scoring system," Tourism Management, Elsevier, vol. 49(C), pages 72-74.
- Mellinas, Juan Pedro & Martínez María-Dolores, Soledad-María & Bernal García, Juan Jesús, 2016. "Effects of the Booking.com scoring system," Tourism Management, Elsevier, vol. 57(C), pages 80-83.
- Carlos Fernando Osorio-Andrade & Carlos Alberto Arango Pastrana & Augusto Rodríguez Orejuela, 2023. "Evolución de la investigación científica sobre electronic word of mouth en la industria del turismo: un análisis bibliométrico," Estudios Gerenciales, Universidad Icesi, vol. 39(166), pages 110-122, March.
- Raksmey Sann & Pei-Chun Lai & Hui-Chen Chang, 2020. "Does Culture of Origin Have an Impact on Online Complaining Behaviors? The Perceptions of Asians and Non-Asians," Sustainability, MDPI, vol. 12(5), pages 1-37, February.
- Liang, Sai & Schuckert, Markus & Law, Rob & Chen, Chih-Chien, 2017. "Be a “Superhost”: The importance of badge systems for peer-to-peer rental accommodations," Tourism Management, Elsevier, vol. 60(C), pages 454-465.
- Radojevic, Tijana & Stanisic, Nemanja & Stanic, Nenad, 2015. "Ensuring positive feedback: Factors that influence customer satisfaction in the contemporary hospitality industry," Tourism Management, Elsevier, vol. 51(C), pages 13-21.
- Bernardo Pereira Bastos, 2023. "Contribution of hotels’ revenue management for supply chain sustainability," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 22(4), pages 294-305, August.
- Karin Högberg & Anna Karin Olsson, 2019. "Framing organizational social media: a longitudinal study of a hotel chain," Information Technology & Tourism, Springer, vol. 21(2), pages 209-236, June.
- Li, Gang & Law, Rob & Vu, Huy Quan & Rong, Jia & Zhao, Xinyuan (Roy), 2015. "Identifying emerging hotel preferences using Emerging Pattern Mining technique," Tourism Management, Elsevier, vol. 46(C), pages 311-321.
- Nieto, Jannine & Hernández-Maestro, Rosa M. & Muñoz-Gallego, Pablo A., 2014. "Marketing decisions, customer reviews, and business performance: The use of the Toprural website by Spanish rural lodging establishments," Tourism Management, Elsevier, vol. 45(C), pages 115-123.
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Keywords
Electronic word of mouth; Online reviews; Small and medium hotels; Web 2.0;All these keywords.
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