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Perceptions of tourism products

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  • Xu, Jing Bill

Abstract

The concept of the tourism product has been rooted in the minds of industry professionals as the industry has rapidly developed. Yet research into the tourism product and its constitution has not been a particular focus. Smith (1994) was one of the first, and remains one of the few, researchers to have decomposed the tourism product into basic elements. His five elements formed a single core and a series of four encapsulating shells. The study reported here first clarified the definition of tourism product and employed Smith's framework to analyze various tourism products in different tourism sectors. A student sample was used in a survey to rate the importance of five elements of tourism products. The results showed that the five elements were prevalent but that they differed in their importance for tourists across a variety of tourism products. Tangible physical plant was considered to be the most important component of nearly all tourism products. Finally, a new model of the tourism product is proposed here, and managerial priorities when creating sustained and satisfying tourist experiences are discussed.

Suggested Citation

  • Xu, Jing Bill, 2010. "Perceptions of tourism products," Tourism Management, Elsevier, vol. 31(5), pages 607-610.
    • Handle: RePEc:eee:touman:v:31:y:2010:i:5:p:607-610
    DOI: 10.1016/j.tourman.2009.06.011
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    References listed on IDEAS

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    Cited by:

    1. Montserrat Jiménez-Partearroyo & Ana Medina-López & Sudhir Rana, 2024. "Business intelligence and business analytics in tourism: insights through Gioia methodology," International Entrepreneurship and Management Journal, Springer, vol. 20(3), pages 2287-2321, September.
    2. José Pablo Abeal Vázquez & Pilar Tirado-Valencia & Mercedes Ruiz-Lozano, 2021. "The Impact and Value of a Tourism Product: A Hybrid Sustainability Model," Sustainability, MDPI, vol. 13(4), pages 1-14, February.
    3. Guan, Shuqi & Chao, Chih-Wei (Fred) & Tian, Feng, 2024. "Experience intensification to purchase intentions of derivative works in service-intensive industries: An empirical study," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
    4. Joachim Josef Nigg & Sarah Eichelberger, 2021. "Sustainable Product Development for Accessible Tourism: Case Studies Demonstrating the Need for Stakeholder Collaboration," Sustainability, MDPI, vol. 13(20), pages 1-13, October.
    5. Habibullah, Muzafar & Haji Din, Badariah & Tan, Siow-Hooi, 2018. "Does Country with Multi-ethnic, Multi-linguistic and Multi-religious Society Induce Tourist Arrivals? Worldwide Evidence," Jurnal Ekonomi Malaysia, Faculty of Economics and Business, Universiti Kebangsaan Malaysia, vol. 52(1), pages 105-115.
    6. Benur, Abdelati M. & Bramwell, Bill, 2015. "Tourism product development and product diversification in destinations," Tourism Management, Elsevier, vol. 50(C), pages 213-224.
    7. Quan Zhou & Kai Zhu & Ling Kang & Lóránt Dénes Dávid, 2023. "Tea Culture Tourism Perception: A Study on the Harmony of Importance and Performance," Sustainability, MDPI, vol. 15(3), pages 1-13, February.
    8. Jian Ming Luo & Chi Fung Lam & Ben Haobin Ye, 2019. "Barriers for the Sustainable Development of Entertainment Tourism in Macau," Sustainability, MDPI, vol. 11(7), pages 1-13, April.
    9. Ganna Bedradina & Sergii Nezdoyminov, 2019. "Measuring the Quality of the Tourism Product in the Tour Operator Business," Montenegrin Journal of Economics, Economic Laboratory for Transition Research (ELIT), vol. 15(2), pages 81-93.

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