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Adventure and ecotourism safety in Queensland: Operator experiences and practice

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  • Bentley, Tim A.
  • Cater, Carl
  • Page, Stephen J.

Abstract

This study identifies the client injury experience and safety management practices of Queensland adventure and ecotourism operators, and to compare these findings with those from recent New Zealand surveys. The effectiveness of an on-line survey for collecting safety information from operators is evaluated in relation to the future development of an industry safety monitoring system. Some 60 adventure and ecotourism operators were surveyed, while in-depth interviews were conducted with four further Queensland operators. Survey findings indicated a relatively low level of reported incidents, with slips, trips and falls the most common incident type. Risk factors identified by operators related most frequently to adverse and changeable weather conditions and client skills and behavior, and a notable proportion of operators reported that they did not apply important safety management practices. A model of injury control is presented to assist operators in their risk management practice.

Suggested Citation

  • Bentley, Tim A. & Cater, Carl & Page, Stephen J., 2010. "Adventure and ecotourism safety in Queensland: Operator experiences and practice," Tourism Management, Elsevier, vol. 31(5), pages 563-571.
    • Handle: RePEc:eee:touman:v:31:y:2010:i:5:p:563-571
    DOI: 10.1016/j.tourman.2009.03.006
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    References listed on IDEAS

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    1. Elisabeth Deutskens & Ko de Ruyter & Martin Wetzels & Paul Oosterveld, 2004. "Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study," Marketing Letters, Springer, vol. 15(1), pages 21-36, February.
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    Cited by:

    1. Blackman, Ross A. & Haworth, Narelle L., 2013. "Tourist use of mopeds in Queensland," Tourism Management, Elsevier, vol. 36(C), pages 580-589.
    2. McKay Tracey M., 2014. "Locating South Africa within the global adventure tourism industry: the case of bungee jumping," Bulletin of Geography. Socio-economic Series, Sciendo, vol. 24(24), pages 1-16, June.
    3. Thomas, Rhodri & Shaw, Gareth & Page, Stephen J., 2011. "Understanding small firms in tourism: A perspective on research trends and challenges," Tourism Management, Elsevier, vol. 32(5), pages 963-976.
    4. Cater, Carl I., 2017. "Tourism on two wheels: Patterns of motorcycle leisure in Wales," Tourism Management, Elsevier, vol. 61(C), pages 180-189.
    5. Noorfaizah Md Zainudin & Rahayu Tasnim, 2020. "Business Practices to Minimize Safety Risks: A Case Study of Two Adventure Tourism Businesses in Malaysia," Business Management and Strategy, Macrothink Institute, vol. 11(1), pages 40-54, June.
    6. Uma Murthy & Paul Mariadas & Gopal Perumal, 2016. "The Behaviors of Generation Y Tourists from Asean Countries towards Malaysian Tourism Industry in Kuala Lumpur, Malaysia," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(12), pages 249-249, November.
    7. Milena Cvetković & Jovana Brankov & Nevena Ćurčić & Sanja Pavlović & Milica Dobričić & Tatiana N. Tretiakova, 2023. "Protected Natural Areas and Ecotourism—Priority Strategies for Future Development in Selected Serbian Case Studies," Sustainability, MDPI, vol. 15(21), pages 1-31, November.

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