IDEAS home Printed from https://ideas.repec.org/a/eee/teinso/v71y2022ics0160791x22002366.html
   My bibliography  Save this article

Resilience capabilities of healthcare supply chain and supportive digital technologies

Author

Listed:
  • Furstenau, Leonardo Bertolin
  • Zani, Carolina
  • Terra, Stela Xavier
  • Sott, Michele Kremer
  • Choo, Kim-Kwang Raymond
  • Saurin, Tarcisio Abreu

Abstract

Digital technologies (DT) help decision-makers cope with disruptive events and, consequently, boost the resilience of healthcare supply chains (HSC). However, previous studies on HSC have not focused on the types of resilience capabilities supported by respective DT or taken a holistic perspective of resilience from both proactive and reactive dimensions. In order to address this gap, we conducted a study of eight healthcare organizations based on semi-structured interviews with 15 HSC managers and document analysis. As a result, we identified 14 DT, such as big data analytics, predictive health data analysis, and remote monitoring of inventories. These DT supported organizational capabilities of resilient HSC, such as long-term collaborative planning and strategic alliances based on trust and shared goals. These findings were articulated in a framework that describes what and how technology adoption improves HSC resilience. We also present four research propositions for theory-testing in future studies, which stress that the relationship between DT and the four major potentials of resilient systems (i.e., anticipating, responding, monitoring and learning) is mediated by organizational resilience capabilities. The framework is expected to offer guidance and ideas for managers and policy-makers interested in designing and operating resilient HSC.

Suggested Citation

  • Furstenau, Leonardo Bertolin & Zani, Carolina & Terra, Stela Xavier & Sott, Michele Kremer & Choo, Kim-Kwang Raymond & Saurin, Tarcisio Abreu, 2022. "Resilience capabilities of healthcare supply chain and supportive digital technologies," Technology in Society, Elsevier, vol. 71(C).
    • Handle: RePEc:eee:teinso:v:71:y:2022:i:c:s0160791x22002366
    DOI: 10.1016/j.techsoc.2022.102095
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0160791X22002366
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.techsoc.2022.102095?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Siwaporn Kunnapapdeelert & Krittipat Pitchayadejanant, 2020. "Hybrid SEM-neural networks for predicting electronics logistics information system adoption in Thailand healthcare supply chain," International Journal of Business Performance and Supply Chain Modelling, Inderscience Enterprises Ltd, vol. 11(1), pages 54-68.
    2. Nyaaba, Albert Apotele & Ayamga, Matthew, 2021. "Intricacies of medical drones in healthcare delivery: Implications for Africa," Technology in Society, Elsevier, vol. 66(C).
    3. Lücker, Florian & Seifert, Ralf W., 2017. "Building up Resilience in a Pharmaceutical Supply Chain through Inventory, Dual Sourcing and Agility Capacity," Omega, Elsevier, vol. 73(C), pages 114-124.
    4. Blandine Ageron & Omar Bentahar & Angappa Gunasekaran, 2020. "Digital Supply chain: challenges and future directions," Post-Print hal-03021364, HAL.
    5. Leonardo B. Furstenau & Bruna Rabaioli & Michele Kremer Sott & Danielli Cossul & Mariluza Sott Bender & Eduardo Moreno Júdice De Mattos Farina & Fabiano Novaes Barcellos Filho & Priscilla Paola Severo, 2021. "A Bibliometric Network Analysis of Coronavirus during the First Eight Months of COVID-19 in 2020," IJERPH, MDPI, vol. 18(3), pages 1-24, January.
    6. Jianxun, Chu & Arkorful, Vincent Ekow & Shuliang, Zhao, 2021. "Electronic health records adoption: Do institutional pressures and organizational culture matter?," Technology in Society, Elsevier, vol. 65(C).
    7. Yee-Loong Chong, Alain & Liu, Martin J. & Luo, Jun & Keng-Boon, Ooi, 2015. "Predicting RFID adoption in healthcare supply chain from the perspectives of users," International Journal of Production Economics, Elsevier, vol. 159(C), pages 66-75.
    8. Adrian J. Hickford & Simon P. Blainey & Alejandro Ortega Hortelano & Raghav Pant, 2018. "Resilience engineering: theory and practice in interdependent infrastructure systems," Environment Systems and Decisions, Springer, vol. 38(3), pages 278-291, September.
    9. Gláucya Daú & Annibal Scavarda & Luiz Felipe Scavarda & Vivianne Julianelli Taveira Portugal, 2019. "The Healthcare Sustainable Supply Chain 4.0: The Circular Economy Transition Conceptual Framework with the Corporate Social Responsibility Mirror," Sustainability, MDPI, vol. 11(12), pages 1-19, June.
    10. Madjid Tavana & Salman Nazari-Shirkouhi & Hamidreza Farzaneh Kholghabad, 2021. "An integrated quality and resilience engineering framework in healthcare with Z-number data envelopment analysis," Health Care Management Science, Springer, vol. 24(4), pages 768-785, December.
    11. Gonul Kochan, Cigdem & Nowicki, David R. & Sauser, Brian & Randall, Wesley S., 2018. "Impact of cloud-based information sharing on hospital supply chain performance: A system dynamics framework," International Journal of Production Economics, Elsevier, vol. 195(C), pages 168-185.
    12. Landry, Sylvain & Beaulieu, Martin & Roy, Jacques, 2016. "Strategy deployment in healthcare services: A case study approach," Technological Forecasting and Social Change, Elsevier, vol. 113(PB), pages 429-437.
    13. Righi, Angela Weber & Saurin, Tarcisio Abreu & Wachs, Priscila, 2015. "A systematic literature review of resilience engineering: Research areas and a research agenda proposal," Reliability Engineering and System Safety, Elsevier, vol. 141(C), pages 142-152.
    14. Dmitry Ivanov & Alexandre Dolgui, 2020. "Viability of intertwined supply networks: extending the supply chain resilience angles towards survivability. A position paper motivated by COVID-19 outbreak," International Journal of Production Research, Taylor & Francis Journals, vol. 58(10), pages 2904-2915, May.
    15. Kwon, Ik-Whan G. & Kim, Sung-Ho & Martin, David G., 2016. "Healthcare supply chain management; strategic areas for quality and financial improvement," Technological Forecasting and Social Change, Elsevier, vol. 113(PB), pages 422-428.
    16. Tortorella, Guilherme Luz & Saurin, Tarcísio Abreu & Fogliatto, Flavio S. & Rosa, Valentina M. & Tonetto, Leandro M & Magrabi, Farah, 2021. "Impacts of Healthcare 4.0 digital technologies on the resilience of hospitals," Technological Forecasting and Social Change, Elsevier, vol. 166(C).
    17. Martin Beaulieu & Omar Bentahar, 2021. "Digitalization of the healthcare supply chain: A roadmap to generate benefits and effectively support healthcare delivery," Post-Print hal-03208957, HAL.
    18. Beaulieu, Martin & Bentahar, Omar, 2021. "Digitalization of the healthcare supply chain: A roadmap to generate benefits and effectively support healthcare delivery," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
    19. Maureen S. Golan & Laura H. Jernegan & Igor Linkov, 2020. "Trends and applications of resilience analytics in supply chain modeling: systematic literature review in the context of the COVID-19 pandemic," Environment Systems and Decisions, Springer, vol. 40(2), pages 222-243, June.
    20. Kulkov, Ignat, 2021. "The role of artificial intelligence in business transformation: A case of pharmaceutical companies," Technology in Society, Elsevier, vol. 66(C).
    21. Riccardo Aldrighetti & Ilenia Zennaro & Serena Finco & Daria Battini, 2019. "Healthcare Supply Chain Simulation with Disruption Considerations: A Case Study from Northern Italy," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 20(1), pages 81-102, December.
    22. Noelia Garcia-Buendia & José Moyano-Fuentes & Juan Manuel Maqueira-Marín & M. J. Cobo, 2021. "22 Years of Lean Supply Chain Management: a science mapping-based bibliometric analysis," International Journal of Production Research, Taylor & Francis Journals, vol. 59(6), pages 1901-1921, March.
    23. Chowdhury, Priyabrata & Paul, Sanjoy Kumar & Kaisar, Shahriar & Moktadir, Md. Abdul, 2021. "COVID-19 pandemic related supply chain studies: A systematic review," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 148(C).
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Han, Yilong & Li, Yinbo & Li, Yongkui & Yang, Bin & Cao, Lingyan, 2023. "Digital twinning for smart hospital operations: Framework and proof of concept," Technology in Society, Elsevier, vol. 74(C).
    2. Lin, Jiabao & Fan, Yuchen, 2024. "Seeking sustainable performance through organizational resilience: Examining the role of supply chain integration and digital technology usage," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
    3. Michael Sony & Jiju Antony & Guilherme L. Tortorella, 2023. "Critical Success Factors for Successful Implementation of Healthcare 4.0: A Literature Review and Future Research Agenda," IJERPH, MDPI, vol. 20(5), pages 1-22, March.
    4. Bertolin Furstenau, Leonardo & Abreu Saurin, Tarcisio, 2024. "Designing resilient health services supported by digital technologies: A study of the blood transfusion process," Technology in Society, Elsevier, vol. 77(C).
    5. Wang, Weizhong & Chen, Yu & Zhang, Tinglong & Deveci, Muhammet & Kadry, Seifedine, 2024. "The use of AI to uncover the supply chain dynamics of the primary sector: Building resilience in the food supply chain," Structural Change and Economic Dynamics, Elsevier, vol. 70(C), pages 544-566.
    6. Samadhiya, Ashutosh & Yadav, Sanjeev & Kumar, Anil & Majumdar, Abhijit & Luthra, Sunil & Garza-Reyes, Jose Arturo & Upadhyay, Arvind, 2023. "The influence of artificial intelligence techniques on disruption management: Does supply chain dynamism matter?," Technology in Society, Elsevier, vol. 75(C).
    7. Tiwari, Manisha & Bryde, David J. & Stavropoulou, Foteini & Dubey, Rameshwar & Kumari, Sushma & Foropon, Cyril, 2024. "Modelling supply chain Visibility, digital Technologies, environmental dynamism and healthcare supply chain Resilience: An organisation information processing theory perspective," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 188(C).
    8. Zhao, Nanyang & Hong, Jiangtao & Lau, Kwok Hung, 2023. "Impact of supply chain digitalization on supply chain resilience and performance: A multi-mediation model," International Journal of Production Economics, Elsevier, vol. 259(C).
    9. Saoussane Srhir & Anicia Jaegler & Jairo R. Montoya‐Torres, 2023. "Uncovering Industry 4.0 technology attributes in sustainable supply chain 4.0: A systematic literature review," Business Strategy and the Environment, Wiley Blackwell, vol. 32(7), pages 4143-4166, November.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Tortorella, Guilherme L. & Fogliatto, Flavio S. & Saurin, Tarcísio A. & Tonetto, Leandro M. & McFarlane, Duncan, 2022. "Contributions of Healthcare 4.0 digital applications to the resilience of healthcare organizations during the COVID-19 outbreak," Technovation, Elsevier, vol. 111(C).
    2. Tiwari, Manisha & Bryde, David J. & Stavropoulou, Foteini & Dubey, Rameshwar & Kumari, Sushma & Foropon, Cyril, 2024. "Modelling supply chain Visibility, digital Technologies, environmental dynamism and healthcare supply chain Resilience: An organisation information processing theory perspective," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 188(C).
    3. Alla Mostepaniuk & Turgay Akalin & Mohammad Reza Parish, 2023. "Practices Pursuing the Sustainability of A Healthcare Organization: A Systematic Review," Sustainability, MDPI, vol. 15(3), pages 1-21, January.
    4. Azadi, Majid & Yousefi, Saeed & Farzipoor Saen, Reza & Shabanpour, Hadi & Jabeen, Fauzia, 2023. "Forecasting sustainability of healthcare supply chains using deep learning and network data envelopment analysis," Journal of Business Research, Elsevier, vol. 154(C).
    5. Kenneth Martínez & David Claudio, 2023. "Expanding Fundamental Boundaries between Resilience and Survivability in Systems Engineering: A Literature Review," Sustainability, MDPI, vol. 15(6), pages 1-27, March.
    6. Bertolin Furstenau, Leonardo & Abreu Saurin, Tarcisio, 2024. "Designing resilient health services supported by digital technologies: A study of the blood transfusion process," Technology in Society, Elsevier, vol. 77(C).
    7. Saha, Esha & Rathore, Pradeep & Parida, Ratri & Rana, Nripendra P., 2022. "The interplay of emerging technologies in pharmaceutical supply chain performance: An empirical investigation for the rise of Pharma 4.0," Technological Forecasting and Social Change, Elsevier, vol. 181(C).
    8. Beaulieu, Martin & Bentahar, Omar, 2021. "Digitalization of the healthcare supply chain: A roadmap to generate benefits and effectively support healthcare delivery," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
    9. Mohammad Nabipour & M. Ali Ülkü, 2021. "On Deploying Blockchain Technologies in Supply Chain Strategies and the COVID-19 Pandemic: A Systematic Literature Review and Research Outlook," Sustainability, MDPI, vol. 13(19), pages 1-32, September.
    10. Kumar, Anil & Naz, Farheen & Luthra, Sunil & Vashistha, Rajat & Kumar, Vikas & Garza-Reyes, Jose Arturo & Chhabra, Deepak, 2023. "Digging DEEP: Futuristic building blocks of omni-channel healthcare supply chains resiliency using machine learning approach," Journal of Business Research, Elsevier, vol. 162(C).
    11. Javad Gerami & Reza Kiani Mavi & Reza Farzipoor Saen & Neda Kiani Mavi, 2023. "A novel network DEA-R model for evaluating hospital services supply chain performance," Annals of Operations Research, Springer, vol. 324(1), pages 1041-1066, May.
    12. Rajak, Sonu & Mathiyazhagan, K. & Agarwal, Vernika & Sivakumar, K. & Kumar, Vikas & Appolloni, Andrea, 2022. "Issues and analysis of critical success factors for the sustainable initiatives in the supply chain during COVID- 19 pandemic outbreak in India: A case study," Research in Transportation Economics, Elsevier, vol. 93(C).
    13. Priom Mahmud & Sanjoy Kumar Paul & Abdullahil Azeem & Priyabrata Chowdhury, 2021. "Evaluating Supply Chain Collaboration Barriers in Small- and Medium-Sized Enterprises," Sustainability, MDPI, vol. 13(13), pages 1-28, July.
    14. Paul, Ananna & Shukla, Nagesh & Trianni, Andrea, 2023. "Modelling supply chain sustainability challenges in the food processing sector amid the COVID-19 outbreak," Socio-Economic Planning Sciences, Elsevier, vol. 87(PA).
    15. Basu R, Jothi & Abdulrahman, Muhammad D. & Yuvaraj, M., 2023. "Improving agility and resilience of automotive spares supply chain: The additive manufacturing enabled truck model," Socio-Economic Planning Sciences, Elsevier, vol. 85(C).
    16. Dmitry Ivanov, 2022. "Viable supply chain model: integrating agility, resilience and sustainability perspectives—lessons from and thinking beyond the COVID-19 pandemic," Annals of Operations Research, Springer, vol. 319(1), pages 1411-1431, December.
    17. Samadhiya, Ashutosh & Yadav, Sanjeev & Kumar, Anil & Majumdar, Abhijit & Luthra, Sunil & Garza-Reyes, Jose Arturo & Upadhyay, Arvind, 2023. "The influence of artificial intelligence techniques on disruption management: Does supply chain dynamism matter?," Technology in Society, Elsevier, vol. 75(C).
    18. Shraddha Mishra & Surya Prakash Singh, 2022. "Designing dynamic reverse logistics network for post-sale service," Annals of Operations Research, Springer, vol. 310(1), pages 89-118, March.
    19. Rozhkov, Maxim & Ivanov, Dmitry & Blackhurst, Jennifer & Nair, Anand, 2022. "Adapting supply chain operations in anticipation of and during the COVID-19 pandemic," Omega, Elsevier, vol. 110(C).
    20. Sara Alonso-Muñoz & Rocío González-Sánchez & Cristina Siligardi & Fernando E. García-Muiña, 2021. "New Circular Networks in Resilient Supply Chains: An External Capital Perspective," Sustainability, MDPI, vol. 13(11), pages 1-18, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:teinso:v:71:y:2022:i:c:s0160791x22002366. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/technology-in-society .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.