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Critical Success Factors for Successful Implementation of Healthcare 4.0: A Literature Review and Future Research Agenda

Author

Listed:
  • Michael Sony

    (WITS Business School, University of Witwatersrand, Johannesburg 2158, South Africa
    Oxford Brookes Business School, Oxford Brookes University, Oxford OX3 0BP, UK)

  • Jiju Antony

    (Department of Industrial and Systems Engineering, Khalifa University, Abu Dhabi P.O. Box 127788, United Arab Emirates)

  • Guilherme L. Tortorella

    (Mechanical Engineering Department, The University of Melbourne, Melbourne, VIC 3010, Australia
    IAE Business School, Universidad Austral, Buenos Aires B1630FHB, Argentina
    Production Engineering Department, Universidade Federal de Santa Catarina, Florianopolis 88040-900, SC, Brazil)

Abstract

The digitization of healthcare services is a major shift in the manner in which healthcare services are offered and managed in the modern era. The COVID-19 pandemic has speeded up the use of digital technologies in the healthcare sector. Healthcare 4.0 (H4.0) is much more than the adoption of digital tools, however; going beyond that, it is the digital transformation of healthcare. The successful implementation of H 4.0 presents a challenge as social and technical factors must be considered. This study, through a systematic literature review, expounds ten critical success factors for the successful implementation of H 4.0. Bibliometric analysis of existing articles is also carried out to understand the development of knowledge in this domain. H 4.0 is rapidly gaining prominence, and a comprehensive review of critical success factors in this area has yet to be conducted. Conducting such a review makes a valuable contribution to the body of knowledge in healthcare operations management. Furthermore, this study will also help healthcare practitioners and policymakers to develop strategies to manage the ten critical success factors while implementing H 4.0.

Suggested Citation

  • Michael Sony & Jiju Antony & Guilherme L. Tortorella, 2023. "Critical Success Factors for Successful Implementation of Healthcare 4.0: A Literature Review and Future Research Agenda," IJERPH, MDPI, vol. 20(5), pages 1-22, March.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:5:p:4669-:d:1089399
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    References listed on IDEAS

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    1. Chaloner Chute & Tara French, 2019. "Introducing Care 4.0: An Integrated Care Paradigm Built on Industry 4.0 Capabilities," IJERPH, MDPI, vol. 16(12), pages 1-17, June.
    2. Beata Buchelt & Aldona Frączkiewicz-Wronka & Małgorzata Dobrowolska, 2020. "The Organizational Aspect of Human Resource Management as a Determinant of the Potential of Polish Hospitals to Manage Medical Professionals in Healthcare 4.0," Sustainability, MDPI, vol. 12(12), pages 1-15, June.
    3. Beaulieu, Martin & Bentahar, Omar, 2021. "Digitalization of the healthcare supply chain: A roadmap to generate benefits and effectively support healthcare delivery," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
    4. Christian F. Durach & Joakim Kembro & Andreas Wieland, 2017. "A New Paradigm for Systematic Literature Reviews in Supply Chain Management," Journal of Supply Chain Management, Institute for Supply Management, vol. 53(4), pages 67-85, October.
    5. Martin Beaulieu & Omar Bentahar, 2021. "Digitalization of the healthcare supply chain: A roadmap to generate benefits and effectively support healthcare delivery," Post-Print hal-03208957, HAL.
    6. Furstenau, Leonardo Bertolin & Zani, Carolina & Terra, Stela Xavier & Sott, Michele Kremer & Choo, Kim-Kwang Raymond & Saurin, Tarcisio Abreu, 2022. "Resilience capabilities of healthcare supply chain and supportive digital technologies," Technology in Society, Elsevier, vol. 71(C).
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    1. Benson Ncube & Maurice Mars & Richard E. Scott, 2023. "Recommendations for Developing a Telemedicine Strategy for Botswana: A Meta-Synthesis," IJERPH, MDPI, vol. 20(18), pages 1-13, September.

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