IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v20y2023i5p4669-d1089399.html
   My bibliography  Save this article

Critical Success Factors for Successful Implementation of Healthcare 4.0: A Literature Review and Future Research Agenda

Author

Listed:
  • Michael Sony

    (WITS Business School, University of Witwatersrand, Johannesburg 2158, South Africa
    Oxford Brookes Business School, Oxford Brookes University, Oxford OX3 0BP, UK)

  • Jiju Antony

    (Department of Industrial and Systems Engineering, Khalifa University, Abu Dhabi P.O. Box 127788, United Arab Emirates)

  • Guilherme L. Tortorella

    (Mechanical Engineering Department, The University of Melbourne, Melbourne, VIC 3010, Australia
    IAE Business School, Universidad Austral, Buenos Aires B1630FHB, Argentina
    Production Engineering Department, Universidade Federal de Santa Catarina, Florianopolis 88040-900, SC, Brazil)

Abstract

The digitization of healthcare services is a major shift in the manner in which healthcare services are offered and managed in the modern era. The COVID-19 pandemic has speeded up the use of digital technologies in the healthcare sector. Healthcare 4.0 (H4.0) is much more than the adoption of digital tools, however; going beyond that, it is the digital transformation of healthcare. The successful implementation of H 4.0 presents a challenge as social and technical factors must be considered. This study, through a systematic literature review, expounds ten critical success factors for the successful implementation of H 4.0. Bibliometric analysis of existing articles is also carried out to understand the development of knowledge in this domain. H 4.0 is rapidly gaining prominence, and a comprehensive review of critical success factors in this area has yet to be conducted. Conducting such a review makes a valuable contribution to the body of knowledge in healthcare operations management. Furthermore, this study will also help healthcare practitioners and policymakers to develop strategies to manage the ten critical success factors while implementing H 4.0.

Suggested Citation

  • Michael Sony & Jiju Antony & Guilherme L. Tortorella, 2023. "Critical Success Factors for Successful Implementation of Healthcare 4.0: A Literature Review and Future Research Agenda," IJERPH, MDPI, vol. 20(5), pages 1-22, March.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:5:p:4669-:d:1089399
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/20/5/4669/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1660-4601/20/5/4669/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Beata Buchelt & Aldona Frączkiewicz-Wronka & Małgorzata Dobrowolska, 2020. "The Organizational Aspect of Human Resource Management as a Determinant of the Potential of Polish Hospitals to Manage Medical Professionals in Healthcare 4.0," Sustainability, MDPI, vol. 12(12), pages 1-15, June.
    2. Chaloner Chute & Tara French, 2019. "Introducing Care 4.0: An Integrated Care Paradigm Built on Industry 4.0 Capabilities," IJERPH, MDPI, vol. 16(12), pages 1-17, June.
    3. Beaulieu, Martin & Bentahar, Omar, 2021. "Digitalization of the healthcare supply chain: A roadmap to generate benefits and effectively support healthcare delivery," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
    4. Christian F. Durach & Joakim Kembro & Andreas Wieland, 2017. "A New Paradigm for Systematic Literature Reviews in Supply Chain Management," Journal of Supply Chain Management, Institute for Supply Management, vol. 53(4), pages 67-85, October.
    5. Martin Beaulieu & Omar Bentahar, 2021. "Digitalization of the healthcare supply chain: A roadmap to generate benefits and effectively support healthcare delivery," Post-Print hal-03208957, HAL.
    6. Furstenau, Leonardo Bertolin & Zani, Carolina & Terra, Stela Xavier & Sott, Michele Kremer & Choo, Kim-Kwang Raymond & Saurin, Tarcisio Abreu, 2022. "Resilience capabilities of healthcare supply chain and supportive digital technologies," Technology in Society, Elsevier, vol. 71(C).
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Benson Ncube & Maurice Mars & Richard E. Scott, 2023. "Recommendations for Developing a Telemedicine Strategy for Botswana: A Meta-Synthesis," IJERPH, MDPI, vol. 20(18), pages 1-13, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Tiwari, Manisha & Bryde, David J. & Stavropoulou, Foteini & Dubey, Rameshwar & Kumari, Sushma & Foropon, Cyril, 2024. "Modelling supply chain Visibility, digital Technologies, environmental dynamism and healthcare supply chain Resilience: An organisation information processing theory perspective," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 188(C).
    2. Saoussane Srhir & Anicia Jaegler & Jairo R. Montoya‐Torres, 2023. "Uncovering Industry 4.0 technology attributes in sustainable supply chain 4.0: A systematic literature review," Business Strategy and the Environment, Wiley Blackwell, vol. 32(7), pages 4143-4166, November.
    3. Bertolin Furstenau, Leonardo & Abreu Saurin, Tarcisio, 2024. "Designing resilient health services supported by digital technologies: A study of the blood transfusion process," Technology in Society, Elsevier, vol. 77(C).
    4. Benzidia, Smaïl & Makaoui, Naouel & Subramanian, Nachiappan, 2021. "Impact of ambidexterity of blockchain technology and social factors on new product development: A supply chain and Industry 4.0 perspective," Technological Forecasting and Social Change, Elsevier, vol. 169(C).
    5. Helo, Petri & Thai, Vinh V., 2024. "Logistics 4.0 – digital transformation with smart connected tracking and tracing devices," International Journal of Production Economics, Elsevier, vol. 275(C).
    6. Antonio Fusco & Graziana Galeone & Federico Schimperna & Rosa Lombardi, 2021. "The impact of Gender diversity on Healthcare System and Leadership: A first SLR for the future research," MECOSAN, FrancoAngeli Editore, vol. 0(120), pages 7-19.
    7. Christos Bialas & Dimitrios Bechtsis & Eirini Aivazidou & Charisios Achillas & Dimitrios Aidonis, 2023. "Digitalization of the Healthcare Supply Chain through the Adoption of Enterprise Resource Planning (ERP) Systems in Hospitals: An Empirical Study on Influencing Factors and Cost Performance," Sustainability, MDPI, vol. 15(4), pages 1-11, February.
    8. Anja Burmann & Burkhard Fischer & Nico Brinkkötter & Sven Meister, 2022. "Managing Directors’ Perspectives on Digital Maturity in German Hospitals—A Multi-Point Online-Based Survey Study," IJERPH, MDPI, vol. 19(15), pages 1-18, August.
    9. Angelos I. Stoumpos & Fotis Kitsios & Michael A. Talias, 2023. "Digital Transformation in Healthcare: Technology Acceptance and Its Applications," IJERPH, MDPI, vol. 20(4), pages 1-44, February.
    10. Farajpour, Farnoush & Hassanzadeh, Alireza & Elahi, Shaban & Ghazanfari, Mehdi, 2022. "Digital supply chain blueprint via a systematic literature review," Technological Forecasting and Social Change, Elsevier, vol. 184(C).
    11. Alla Mostepaniuk & Turgay Akalin & Mohammad Reza Parish, 2023. "Practices Pursuing the Sustainability of A Healthcare Organization: A Systematic Review," Sustainability, MDPI, vol. 15(3), pages 1-21, January.
    12. Azadi, Majid & Yousefi, Saeed & Farzipoor Saen, Reza & Shabanpour, Hadi & Jabeen, Fauzia, 2023. "Forecasting sustainability of healthcare supply chains using deep learning and network data envelopment analysis," Journal of Business Research, Elsevier, vol. 154(C).
    13. Ming-Lang Tseng & Tat-Dat Bui & Ming K. Lim & Stephen Lewi, 2021. "A Cause and Effect Model for Digital Sustainable Supply Chain Competitiveness under Uncertainties: Enhancing Digital Platform," Sustainability, MDPI, vol. 13(18), pages 1-19, September.
    14. Furstenau, Leonardo Bertolin & Zani, Carolina & Terra, Stela Xavier & Sott, Michele Kremer & Choo, Kim-Kwang Raymond & Saurin, Tarcisio Abreu, 2022. "Resilience capabilities of healthcare supply chain and supportive digital technologies," Technology in Society, Elsevier, vol. 71(C).
    15. Kumar, Anil & Naz, Farheen & Luthra, Sunil & Vashistha, Rajat & Kumar, Vikas & Garza-Reyes, Jose Arturo & Chhabra, Deepak, 2023. "Digging DEEP: Futuristic building blocks of omni-channel healthcare supply chains resiliency using machine learning approach," Journal of Business Research, Elsevier, vol. 162(C).
    16. Tiwari, Sunil & Sharma, Pankaj & Jha, Ashish Kumar, 2024. "Digitalization & Covid-19: An institutional-contingency theoretic analysis of supply chain digitalization," International Journal of Production Economics, Elsevier, vol. 267(C).
    17. Josip Marić & Carlos Galera-Zarco & Marco Opazo-Basáez, 2022. "The emergent role of digital technologies in the context of humanitarian supply chains: a systematic literature review," Annals of Operations Research, Springer, vol. 319(1), pages 1003-1044, December.
    18. Abbas, Hasnain & Zhao, Lindu & Gong, Xi & Faiz, Narmeen, 2023. "The perishable products case to achieve sustainable food quality and safety goals implementing on-field sustainable supply chain model," Socio-Economic Planning Sciences, Elsevier, vol. 87(PA).
    19. Gillani, Fatima & Chatha, Kamran Ali & Jajja, Shakeel Sadiq & Cao, Dongmei & Ma, Xiao, 2024. "Unpacking Digital Transformation: Identifying key enablers, transition stages and digital archetypes," Technological Forecasting and Social Change, Elsevier, vol. 203(C).
    20. Samadhiya, Ashutosh & Yadav, Sanjeev & Kumar, Anil & Majumdar, Abhijit & Luthra, Sunil & Garza-Reyes, Jose Arturo & Upadhyay, Arvind, 2023. "The influence of artificial intelligence techniques on disruption management: Does supply chain dynamism matter?," Technology in Society, Elsevier, vol. 75(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:20:y:2023:i:5:p:4669-:d:1089399. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.