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Linking social media usage and SME's sustainable performance: The role of digital leadership and innovation capabilities

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  • Borah, Prasad Siba
  • Iqbal, Shuja
  • Akhtar, Shamim

Abstract

The increasing use of social media and its ability to aid small and medium-sized enterprises (SMEs) to target large audiences at once has triggered to transformation in how SMEs perform their routine operations. Research on social media usage and SME performance is comparatively novel and patchy; yet, researchers, managers, and policymakers have limited interest in investigating the construct specifically in developing countries. This study explores the relationships between social media usage and innovation capabilities to improve sustainable SME performance. This study grounded the theoretical model building on a resource-based view. An online questionnaire was administered to gather data and was further analyzed quantitatively. The proposed interlinks were assessed using a sample of 549 employees of SMEs using SmartPLS techniques. The results show that social media usage has a positive and significant direct influence on innovation capabilities and sustainable SMEs performance, and innovation capabilities also have a positive and significant direct impact on sustainable SME performance. In addition, findings reveal that social media usage can enhance sustainable SME performance when mediated by innovation capabilities and moderated by digital leadership. This study offers several theoretical and practical implications.

Suggested Citation

  • Borah, Prasad Siba & Iqbal, Shuja & Akhtar, Shamim, 2022. "Linking social media usage and SME's sustainable performance: The role of digital leadership and innovation capabilities," Technology in Society, Elsevier, vol. 68(C).
    • Handle: RePEc:eee:teinso:v:68:y:2022:i:c:s0160791x22000410
    DOI: 10.1016/j.techsoc.2022.101900
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    References listed on IDEAS

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    3. Kyrdoda, Yuliia & Balzano, Marco & Marzi, Giacomo, 2023. "Learn to survive crises: The role of firm resilience, innovation capabilities and environmental dynamism," Technology in Society, Elsevier, vol. 74(C).
    4. Offiong Helen Solomon & Tom Allen & Wangari Wangombe, 2024. "Analysing the factors that influence social media adoption among SMEs in developing countries," Journal of International Entrepreneurship, Springer, vol. 22(2), pages 248-267, June.
    5. Chua, Celine & Li, Xue & Tan, Kim Hock & Yuen, Kum Fai, 2024. "Building sustainable performance in the maritime industry via digital resources and innovation," Transport Policy, Elsevier, vol. 149(C), pages 282-299.
    6. Alsaad, Abdallah & Alam, Md. Moddassir & Lutfi, Abdalwali, 2023. "A sensemaking perspective on the association between social media engagement and pro-environment behavioural intention," Technology in Society, Elsevier, vol. 72(C).
    7. Memon, Khalid Rasheed & Ooi, Say Keat, 2023. "Identifying digital leadership's role in fostering competitive advantage through responsible innovation: A SEM-Neural Network approach," Technology in Society, Elsevier, vol. 75(C).
    8. Li, Junjun & Wu, Tong & Liu, Bailu & Zhou, Ming, 2024. "Can digital transformation enhance corporate ESG performance? The moderating role of dual environmental regulations," Finance Research Letters, Elsevier, vol. 62(PB).

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