IDEAS home Printed from https://ideas.repec.org/a/eee/teinso/v65y2021ics0160791x21000774.html
   My bibliography  Save this article

An AHP-based multi-criteria model for assessment of the social sustainability of technology management process: A case study in banking industry

Author

Listed:
  • Chavosh Nejad, Mohammad
  • Mansour, Saeed
  • Karamipour, Azita

Abstract

The abrupt development of technology has confronted different industries' managers with crucial decision points. The scope of their decisions' impact goes beyond their companies' borders. Sustainable assessment of technology investigates the economic, environmental, and social effects of technologies on firms and their environment. Nonetheless, the technology management process includes different steps (such as technology acquisition and exploitation) which need a comprehensive decision-making tool toward sustainable development targets. This paper aims to propose an integrated decision-making model to investigate the social sustainability of the technology management process. Considering three main steps of the technology management process (technology selection, technology acquisition, and technology exploitation), we constructed our model utilizing the Analytic Hierarchy Process (AHP) as one of the most popular decision-making tools. In order to evaluate the efficiency of the model, we implemented it for E-banking technologies in one of the oldest banks of Iran (Iran's AgriBank). The results indicated that internet banking, internal R&D, and internal exploitation are the best decision alternatives among the technology management process from the social sustainability perspective. The results were validated by calculating the Consistency Rate (CR) and performing scenario-based sensitivity analysis.

Suggested Citation

  • Chavosh Nejad, Mohammad & Mansour, Saeed & Karamipour, Azita, 2021. "An AHP-based multi-criteria model for assessment of the social sustainability of technology management process: A case study in banking industry," Technology in Society, Elsevier, vol. 65(C).
    • Handle: RePEc:eee:teinso:v:65:y:2021:i:c:s0160791x21000774
    DOI: 10.1016/j.techsoc.2021.101602
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0160791X21000774
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.techsoc.2021.101602?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Muhammad Waris & Shrikant Panigrahi & Abdullah Mengal & Mujeeb Iqbal Soomro & Nayyar Hussain Mirjat & Mehfooz Ullah & Zarith Sufia Azlan & Asadullah Khan, 2019. "An Application of Analytic Hierarchy Process (AHP) for Sustainable Procurement of Construction Equipment: Multicriteria-Based Decision Framework for Malaysia," Mathematical Problems in Engineering, Hindawi, vol. 2019, pages 1-20, September.
    2. A. Dinmohammadi & M. Shafiee, 2017. "Determination of the Most Suitable Technology Transfer Strategy for Wind Turbines Using an Integrated AHP-TOPSIS Decision Model," Energies, MDPI, vol. 10(5), pages 1-17, May.
    3. Efrat Eizenberg & Yosef Jabareen, 2017. "Social Sustainability: A New Conceptual Framework," Sustainability, MDPI, vol. 9(1), pages 1-16, January.
    4. Junseok Lee & Ji-Ho Kang & Sunghae Jun & Hyunwoong Lim & Dongsik Jang & Sangsung Park, 2018. "Ensemble Modeling for Sustainable Technology Transfer," Sustainability, MDPI, vol. 10(7), pages 1-15, July.
    5. Khan, Habib Hussain & Ahmad, Rubi Binti & Chan, Sok Gee, 2018. "Market structure, bank conduct and bank performance: Evidence from ASEAN," Journal of Policy Modeling, Elsevier, vol. 40(5), pages 934-958.
    6. Carina Weingaertner & Åsa Moberg, 2014. "Exploring Social Sustainability: Learning from Perspectives on Urban Development and Companies and Products," Sustainable Development, John Wiley & Sons, Ltd., vol. 22(2), pages 122-133, March.
    7. Jongchan Kim & Jaehyun Choi & Sangsung Park & Dongsik Jang, 2018. "Patent Keyword Extraction for Sustainable Technology Management," Sustainability, MDPI, vol. 10(4), pages 1-18, April.
    8. Parisa Rafiaani & Zoumpolia Dikopoulou & Miet Dael & Tom Kuppens & Hossein Azadi & Philippe Lebailly & Steven Passel, 2020. "Identifying Social Indicators for Sustainability Assessment of CCU Technologies: A Modified Multi-criteria Decision Making," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 147(1), pages 15-44, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Kiwon Lee & Suchul Lee, 2021. "Knowledge Structure of the Application of High-Performance Computing: A Co-Word Analysis," Sustainability, MDPI, vol. 13(20), pages 1-20, October.
    2. Wilson, Christopher & van der Velden, Maja, 2022. "Sustainable AI: An integrated model to guide public sector decision-making," Technology in Society, Elsevier, vol. 68(C).
    3. Liu, Liyi & Tu, Yan & Zhou, Xiaoyang, 2022. "How local outbreak of COVID-19 affect the risk of internet public opinion: A Chinese social media case study," Technology in Society, Elsevier, vol. 71(C).
    4. Malek, Javed & Desai, Tushar N., 2022. "Investigating the role of sustainable manufacturing adoption in improving the organizational performance," Technology in Society, Elsevier, vol. 68(C).
    5. Ecer, Fatih & Pamucar, Dragan, 2022. "A novel LOPCOW‐DOBI multi‐criteria sustainability performance assessment methodology: An application in developing country banking sector," Omega, Elsevier, vol. 112(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jubril Olakitan Atanda & Ayşe Öztürk, 2020. "Social criteria of sustainable development in relation to green building assessment tools," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 22(1), pages 61-87, January.
    2. R. Rajesh, 2023. "Grey Markov Models for Predicting the Social Sustainability Performances of Firms," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 168(1), pages 297-351, August.
    3. Isabella M. Lami & Beatrice Mecca, 2020. "Assessing Social Sustainability for Achieving Sustainable Architecture," Sustainability, MDPI, vol. 13(1), pages 1-21, December.
    4. Akram Hatami & Jan Hermes & Anne Keränen & Pauliina Ulkuniemi, 2023. "Creating Social Sustainability Through Distributing Leadership and Co-Responsibility in Corporate Volunteering," South Asian Journal of Business and Management Cases, , vol. 12(1), pages 81-96, April.
    5. Jerome Ballet & Damien Bazin & François‐Regis Mahieu, 2020. "A policy framework for social sustainability: Social cohesion, equity and safety," Sustainable Development, John Wiley & Sons, Ltd., vol. 28(5), pages 1388-1394, September.
    6. Juhyun Lee & Jiho Kang & Sangsung Park & Dongsik Jang & Junseok Lee, 2020. "A Multi-Class Classification Model for Technology Evaluation," Sustainability, MDPI, vol. 12(15), pages 1-16, July.
    7. Karol Kociszewski & Andrzej Graczyk & Krystyna Mazurek-Łopacinska & Magdalena Sobocińska, 2020. "Social Values in Stimulating Organic Production Involvement in Farming—The Case of Poland," Sustainability, MDPI, vol. 12(15), pages 1-21, July.
    8. Hossein Farhadikhah & Keramatollah Ziari, 2021. "Social sustainability between old and new neighborhoods (case study: Tehran neighborhoods)," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 23(2), pages 2596-2613, February.
    9. Chayada Kanokphanvanich & Wanchai Rattanawong & Varin Vongmanee, 2023. "A New Model for a Sustainable Healthcare Supply Chain Prioritizes Patient Safety: Using the Fuzzy Delphi Method to Identify Healthcare Workers’ Perspectives," Sustainability, MDPI, vol. 15(9), pages 1-23, April.
    10. Juha Hämäläinen & Pasi Matikainen, 2018. "Mechanisms and Pedagogical Counterforces of Young People’s Social Exclusion: Some Remarks on the Requisites of Social Sustainability," Sustainability, MDPI, vol. 10(7), pages 1-28, June.
    11. Céline Janssen & Tom A. Daamen & Co Verdaas, 2021. "Planning for Urban Social Sustainability: Towards a Human-Centred Operational Approach," Sustainability, MDPI, vol. 13(16), pages 1-17, August.
    12. Jolita Vveinhardt & Vilija Bite Fominiene & Regina Andriukaitiene, 2019. "“Omerta” in Organized Sport: Bullying and Harassment as Determinants of Threats of Social Sustainability at the Individual Level," Sustainability, MDPI, vol. 11(9), pages 1-31, April.
    13. Huilian Han & Hui Li, 2020. "Coupling Coordination Evaluation between Population and Land Urbanization in Ha-Chang Urban Agglomeration," Sustainability, MDPI, vol. 12(1), pages 1-23, January.
    14. Maciej Piekarski & Łukasz Bajda & Ewelina Gotkowska, 2021. "Transformation of Socialist Realistic Residential Architecture into a Contemporary Sustainable Housing Habitat—General Approach and the Case Study," Sustainability, MDPI, vol. 13(23), pages 1-29, December.
    15. Lea Primožič & Andreja Kutnar, 2022. "Sustainability Communication in Global Consumer Brands," Sustainability, MDPI, vol. 14(20), pages 1-16, October.
    16. Kwaku Addai & Berna Serener & Dervis Kirikkaleli, 2022. "Asymmetricity in the Effect of Economic and Environmental Factors on Social Sustainability: Empirical Evidence from Eastern European Economies using Dynamic Analysis with CCEMG & D-H Causality Approac," International Journal of Finance, Insurance and Risk Management, International Journal of Finance, Insurance and Risk Management, vol. 12(3), pages 75-93.
    17. Zehua Wang & Fachao Liang & Sheng-Hau Lin, 2023. "Can socially sustainable development be achieved through homestead withdrawal? A hybrid multiple-attributes decision analysis," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-18, December.
    18. Çağla Beyaz & Çilen Erçin, 2023. "Evaluation of Modern Architecture Criteria in the Context of Sustainability and Architectural Approach; Modern Period in North Nicosia," Sustainability, MDPI, vol. 15(13), pages 1-48, June.
    19. Dianfa Wu & Zhiping Yang & Ningling Wang & Chengzhou Li & Yongping Yang, 2018. "An Integrated Multi-Criteria Decision Making Model and AHP Weighting Uncertainty Analysis for Sustainability Assessment of Coal-Fired Power Units," Sustainability, MDPI, vol. 10(6), pages 1-27, May.
    20. Fernando Caixeta & André M. Carvalho & Pedro Saraiva & Fausto Freire, 2022. "Sustainability-Focused Excellence: A Novel Model Integrating the Water–Energy–Food Nexus for Agro-Industrial Companies," Sustainability, MDPI, vol. 14(15), pages 1-20, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:teinso:v:65:y:2021:i:c:s0160791x21000774. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/technology-in-society .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.