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Influence of organizational elements on manufacturing firms' service-enhancement: An empirical study based on Chinese ICT industry

Author

Listed:
  • Guo, Aifang
  • Li, Yuke
  • Zuo, Ze
  • Chen, Guangpu

Abstract

Despite the growing awareness of the importance of servitization of manufacturing, relatively little study has been performed on how organizational elements may or may not enhance the value creation of manufacturing, and even less in the developing countries. The present study aims to bridge this gap by examining the impact of a set of organizational elements on the service-enhancement in a sample of ICT manufacturing enterprises in China. The results of a multivariate analysis indicate that the degree of service-enhancement (measured by product, customer and financial performance) can be well explained by five organizational elements (service technological capability, strategic orientation (including market and innovation orientation), organization design, and resources endowment). Therefore, it is necessary for firms to consider organizational elements in implementing servitization in manufacturing firms.

Suggested Citation

  • Guo, Aifang & Li, Yuke & Zuo, Ze & Chen, Guangpu, 2015. "Influence of organizational elements on manufacturing firms' service-enhancement: An empirical study based on Chinese ICT industry," Technology in Society, Elsevier, vol. 43(C), pages 183-190.
    • Handle: RePEc:eee:teinso:v:43:y:2015:i:c:p:183-190
    DOI: 10.1016/j.techsoc.2015.07.003
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    References listed on IDEAS

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    Cited by:

    1. Sun, Hongye & Kim, Giseung, 2021. "The composite impact of ICT industry on lowering carbon intensity: From the perspective of regional heterogeneity," Technology in Society, Elsevier, vol. 66(C).

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