IDEAS home Printed from https://ideas.repec.org/a/eee/tefoso/v186y2023ipbs004016252200734x.html
   My bibliography  Save this article

Development of an integrative model for electronic vendor relationship management for improving technological innovation, social change and sustainability performance

Author

Listed:
  • Chatterjee, Sheshadri
  • Chaudhuri, Ranjan
  • Kumar, Ajay
  • Aránega, Alba Yela
  • Biswas, Baidyanath

Abstract

Vendor relationship management (VRM) is a software tool that helps to provide seamless connectivity between buyer and supplier. With the rapid development of information and communication technology (ICT) most firms have migrated to electronic VRM (EVRM) capability. Only a few studies have examined how EVRM can impact the dynamic B2B capability of firms that combine technological and social innovation in support of transitions and the achievement of business goals. There are also very few interdisciplinary studies using a range of performance matrices to explore the relationship between firms' dynamic B2B capabilities and their sustainability performance, mediated through their various sustainable growth opportunities. In this context, this study aims to develop an integrative model for B2B EVRM capability and firm sustainability. With the help of dynamic capability view (DCV) theory and related literature, a theoretical model is proposed. This model was later validated using the covariance-based structural equation modeling technique (CB-SEM), in considering 378 responses from Indian firms. The study has three main findings. First, EVRM capability significantly and positively impacts B2B dynamic relationship capability between the firm and the vendors. Second, B2B dynamic relationship management capability has a significant and positive impact on firms' sustainability performance mediated through the financial, environmental, and operational performance of the firm. And third, Environmental dynamism (ED) plays a significant role as a moderator, influencing B2B dynamic relationship management capability.

Suggested Citation

  • Chatterjee, Sheshadri & Chaudhuri, Ranjan & Kumar, Ajay & Aránega, Alba Yela & Biswas, Baidyanath, 2023. "Development of an integrative model for electronic vendor relationship management for improving technological innovation, social change and sustainability performance," Technological Forecasting and Social Change, Elsevier, vol. 186(PB).
  • Handle: RePEc:eee:tefoso:v:186:y:2023:i:pb:s004016252200734x
    DOI: 10.1016/j.techfore.2022.122213
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S004016252200734X
    Download Restriction: Full text for ScienceDirect subscribers only

    File URL: https://libkey.io/10.1016/j.techfore.2022.122213?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Maria Vincenza Ciasullo & Orlando Troisi & Mara Grimaldi & Daniele Leone, 2020. "Multi-level governance for sustainable innovation in smart communities: an ecosystems approach," International Entrepreneurship and Management Journal, Springer, vol. 16(4), pages 1167-1195, December.
    2. Hodjat Hamidi & Saba Moradi, 2017. "Analysis of Consideration of Security Parameters by Vendors on Trust and Customer Satisfaction in E-Commerce," Journal of Global Information Management (JGIM), IGI Global, vol. 25(4), pages 32-45, October.
    3. Mikalef, Patrick & Pateli, Adamantia, 2017. "Information technology-enabled dynamic capabilities and their indirect effect on competitive performance: Findings from PLS-SEM and fsQCA," Journal of Business Research, Elsevier, vol. 70(C), pages 1-16.
    4. Araz, Ceyhun & Ozkarahan, Irem, 2007. "Supplier evaluation and management system for strategic sourcing based on a new multicriteria sorting procedure," International Journal of Production Economics, Elsevier, vol. 106(2), pages 585-606, April.
    5. Pooja Thakur-Wernz & Christian Wernz, 2020. "Does R&D offshore outsourcing improve innovation in vendor firms from emerging economies? A study of biopharmaceutical industry in India," International Journal of Emerging Markets, Emerald Group Publishing Limited, vol. 17(6), pages 1373-1403, December.
    6. Sheshadri Chatterjee & Kalyan Kumar Bhattacharjee & Chia-Wen Tsai & Amit Kumar Agrawal, 2021. "Impact of peer influence and government support for successful adoption of technology for vocational education: A quantitative study using PLS-SEM technique," Quality & Quantity: International Journal of Methodology, Springer, vol. 55(6), pages 2041-2064, December.
    7. Matschoss, Kaisa & Repo, Petteri, 2020. "Forward-looking network analysis of ongoing sustainability transitions," Technological Forecasting and Social Change, Elsevier, vol. 161(C).
    8. Chatterjee, Sheshadri & Chaudhuri, Ranjan & Vrontis, Demetris & Thrassou, Alkis & Ghosh, Soumya Kanti, 2021. "Adoption of artificial intelligence-integrated CRM systems in agile organizations in India," Technological Forecasting and Social Change, Elsevier, vol. 168(C).
    9. Lin, Woon Leong & Ho, Jo Ann & Sambasivan, Murali & Yip, Nick & Mohamed, Azali Bin, 2021. "Influence of green innovation strategy on brand value: The role of marketing capability and R&D intensity," Technological Forecasting and Social Change, Elsevier, vol. 171(C).
    10. David J. Teece & Gary Pisano & Amy Shuen, 1997. "Dynamic capabilities and strategic management," Strategic Management Journal, Wiley Blackwell, vol. 18(7), pages 509-533, August.
    11. Kathleen M. Eisenhardt & Jeffrey A. Martin, 2000. "Dynamic capabilities: what are they?," Strategic Management Journal, Wiley Blackwell, vol. 21(10‐11), pages 1105-1121, October.
    12. Chatterjee, Sheshadri & Chaudhuri, Ranjan & Vrontis, Demetris & Piccolo, Rossana, 2021. "Enterprise social network for knowledge sharing in MNCs: Examining the role of knowledge contributors and knowledge seekers for cross-country collaboration," Journal of International Management, Elsevier, vol. 27(1).
    13. Chatterjee, Sheshadri & Chaudhuri, Ranjan & Thrassou, Alkis & Vrontis, Demetris, 2021. "Antecedents and consequences of knowledge hiding: The moderating role of knowledge hiders and knowledge seekers in organizations," Journal of Business Research, Elsevier, vol. 128(C), pages 303-313.
    14. Fatemi, Ali M. & Fooladi, Iraj J., 2013. "Sustainable finance: A new paradigm," Global Finance Journal, Elsevier, vol. 24(2), pages 101-113.
    15. Christine V. Bullen & Richard LeFave & Gad J. Selig, 2017. "Client–Vendor Relationship Management in Global Sourcing," World Scientific Book Chapters, in: Shailendra C Jain Palvia & Prashant Palvia (ed.), GLOBAL SOURCING OF SERVICES Strategies, Issues and Challenges, chapter 8, pages 301-333, World Scientific Publishing Co. Pte. Ltd..
    16. Mishra, Anubhav & Maheswarappa, Satish S. & Maity, Moutusy & Samu, Sridhar, 2018. "Adolescent's eWOM intentions: An investigation into the roles of peers, the Internet and gender," Journal of Business Research, Elsevier, vol. 86(C), pages 394-405.
    17. Wu, Lei-Yu, 2010. "Applicability of the resource-based and dynamic-capability views under environmental volatility," Journal of Business Research, Elsevier, vol. 63(1), pages 27-31, January.
    18. repec:eme:ml0000:03090550310770875 is not listed on IDEAS
    19. Sharma, Subhash & Mukherjee, Soumen & Kumar, Ajith & Dillon, William R., 2005. "A simulation study to investigate the use of cutoff values for assessing model fit in covariance structure models," Journal of Business Research, Elsevier, vol. 58(7), pages 935-943, July.
    20. Malyy, Maksim & Tekic, Zeljko & Podladchikova, Tatiana, 2021. "The value of big data for analyzing growth dynamics of technology-based new ventures," Technological Forecasting and Social Change, Elsevier, vol. 169(C).
    21. Anissa Dakhli, 2021. "The impact of corporate social responsibility on firm financial performance: does audit quality matter?," Journal of Applied Accounting Research, Emerald Group Publishing Limited, vol. 23(5), pages 950-976, December.
    22. Sainathan, Arvind & Groenevelt, Harry, 2019. "Vendor managed inventory contracts – coordinating the supply chain while looking from the vendor’s perspective," European Journal of Operational Research, Elsevier, vol. 272(1), pages 249-260.
    23. David J. Teece, 2007. "Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance," Strategic Management Journal, Wiley Blackwell, vol. 28(13), pages 1319-1350, December.
    24. Arunava Majumder & Rekha Guchhait & Biswajit Sarkar, 2017. "Manufacturing quality improvement and setup cost reduction in a vendor-buyer supply chain model," European Journal of Industrial Engineering, Inderscience Enterprises Ltd, vol. 11(5), pages 588-612.
    25. repec:eme:jaar00:jaar-06-2021-0150 is not listed on IDEAS
    26. Teo, Thompson S.H. & Liu, Jing, 2007. "Consumer trust in e-commerce in the United States, Singapore and China," Omega, Elsevier, vol. 35(1), pages 22-38, February.
    27. David J. Teece, 2012. "Dynamic Capabilities: Routines versus Entrepreneurial Action," Journal of Management Studies, Wiley Blackwell, vol. 49(8), pages 1395-1401, December.
    28. Kristoffersen, Eivind & Mikalef, Patrick & Blomsma, Fenna & Li, Jingyue, 2021. "Towards a business analytics capability for the circular economy," Technological Forecasting and Social Change, Elsevier, vol. 171(C).
    29. Maksim Malyy & Zeljko Tekic & Tatiana Podladchikova, 2021. "The value of big data for analyzing growth dynamics of technology based new ventures," Papers 2104.03053, arXiv.org.
    30. Singhal, Shakshi & Anand, Adarsh & Singh, Ompal, 2020. "Studying dynamic market size-based adoption modeling & product diffusion under stochastic environment," Technological Forecasting and Social Change, Elsevier, vol. 161(C).
    31. Sidney G. Winter, 2003. "Understanding dynamic capabilities," Strategic Management Journal, Wiley Blackwell, vol. 24(10), pages 991-995, October.
    32. Hernández-Trasobares, Alejandro & Murillo-Luna, Josefina L., 2020. "The effect of triple helix cooperation on business innovation: The case of Spain," Technological Forecasting and Social Change, Elsevier, vol. 161(C).
    33. David J. Teece, 2017. "Towards a capability theory of (innovating) firms: implications for management and policy," Cambridge Journal of Economics, Cambridge Political Economy Society, vol. 41(3), pages 693-720.
    34. Chang, Woojung & Ellinger, Alexander E. & Kim, Kyoungmi (Kate) & Franke, George R., 2016. "Supply chain integration and firm financial performance: A meta-analysis of positional advantage mediation and moderating factors," European Management Journal, Elsevier, vol. 34(3), pages 282-295.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Chatterjee, Sheshadri & Chaudhuri, Ranjan & Kumar, Ajay & Gupta, Shivam & Sengupta, Pooja, 2023. "Rethinking of firm innovation capability: Examining the moderating role of leadership ability on a new business model," Technological Forecasting and Social Change, Elsevier, vol. 195(C).
    2. Bendig, David & Schulz, Colin & Theis, Lukas & Raff, Stefan, 2023. "Digital orientation and environmental performance in times of technological change," Technological Forecasting and Social Change, Elsevier, vol. 188(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sheshadri Chatterjee & Ranjan Chaudhuri & Antonino Galati & Demetris Vrontis, 2021. "Adoption of Ubiquitous CRM for Operational Sustainability of the Firms: Moderating Role of Technology Turbulence," Sustainability, MDPI, vol. 13(18), pages 1-18, September.
    2. Wamba, Samuel Fosso & Dubey, Rameshwar & Gunasekaran, Angappa & Akter, Shahriar, 2020. "The performance effects of big data analytics and supply chain ambidexterity: The moderating effect of environmental dynamism," International Journal of Production Economics, Elsevier, vol. 222(C).
    3. Li, Shenxue & Easterby-Smith, Mark & Hong, Jacky F.L., 2019. "Towards an understanding of the nature of dynamic capabilities in high-velocity markets of China," Journal of Business Research, Elsevier, vol. 97(C), pages 212-226.
    4. Schriber, Svante & Löwstedt, Jan, 2018. "Managing asset orchestration: A processual approach to adapting to dynamic environments," Journal of Business Research, Elsevier, vol. 90(C), pages 307-317.
    5. Baoshan Ge & Liyi Zhao, 2022. "The impact of the integration of opportunity and resources of new ventures on entrepreneurial performance: The moderating role of BDAC‐AI," Systems Research and Behavioral Science, Wiley Blackwell, vol. 39(3), pages 440-461, May.
    6. Byungjoo Paek & Heesang Lee, 2018. "Strategic entrepreneurship and competitive advantage of established firms: evidence from the digital TV industry," International Entrepreneurship and Management Journal, Springer, vol. 14(4), pages 883-925, December.
    7. Dubey, Rameshwar & Gunasekaran, Angappa & Childe, Stephen J. & Bryde, David J. & Giannakis, Mihalis & Foropon, Cyril & Roubaud, David & Hazen, Benjamin T., 2020. "Big data analytics and artificial intelligence pathway to operational performance under the effects of entrepreneurial orientation and environmental dynamism: A study of manufacturing organisations," International Journal of Production Economics, Elsevier, vol. 226(C).
    8. Zhang, Yixiang & Yang, Jialei & Liu, Meiling, 2022. "Enterprises’ energy-saving capability: Empirical study from a dynamic capability perspective," Renewable and Sustainable Energy Reviews, Elsevier, vol. 162(C).
    9. Atzmon, Morane Batya & Vanderstraeten, Johanna & Albers, Sascha, 2022. "Small-firm growth-enabling capabilities: A framework for young technology-based firms," Technovation, Elsevier, vol. 117(C).
    10. von den Driesch, Till & Eva Susanne da Costa, Maika & Christina Flatten, Tessa & Brettel, Malte, 2015. "How CEO experience, personality, and network affect firms' dynamic capabilities," European Management Journal, Elsevier, vol. 33(4), pages 245-256.
    11. Quan Anh Nguyen & Gillian Sullivan Mort, 0. "Conceptualising organisational-level and microfoundational capabilities: an integrated view of born-globals’ internationalisation," International Entrepreneurship and Management Journal, Springer, vol. 0, pages 1-23.
    12. Chatterjee, Sheshadri & Chaudhuri, Ranjan & Vrontis, Demetris & Dana, Léo-Paul & Kabbara, Diala, 2024. "Developing resilience of MNEs: From global value chain (GVC) capability and performance perspectives," Journal of Business Research, Elsevier, vol. 172(C).
    13. Sabina Tasheva & Bo Bernhard Nielsen, 0. "The role of global dynamic managerial capability in the pursuit of international strategy and superior performance," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 0, pages 1-20.
    14. Weaven, Scott & Quach, Sara & Thaichon, Park & Frazer, Lorelle & Billot, Ken & Grace, Debra, 2021. "Surviving an economic downturn: Dynamic capabilities of SMEs," Journal of Business Research, Elsevier, vol. 128(C), pages 109-123.
    15. Claudia D’Annunzio & Mariela Carattoli & Dolores Dupleix, 2015. "Dynamic Capabilities Associated with a Firm’s Growth in Developing Countries. A Comparative Study of Argentinean SMEs in the Software and Tourism Industries," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 11(4), pages 25-62.
    16. Hirokazu Kano, 2021. "The dilemma and its solution of deep uncertainty in the dynamic capabilities framework: Insights from modern Austrian economics," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 42(3), pages 605-611, April.
    17. Buccieri, Dominic & Javalgi, Raj G. & Cavusgil, Erin, 2023. "Role of opportunity creation between reconfiguration and innovation: Insights from emerging market international new ventures," International Business Review, Elsevier, vol. 32(4).
    18. Fred Strønen & Thomas Hoholm & Kari Kværner & Linn Nathalie Støme, 2017. "Dynamic capabilities and innovation capabilities: The case of the ‘Innovation Clinic’," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 13(1), pages 89-116.
    19. Qaiyum, Sameer & Wang, Catherine L., 2018. "Understanding internal conditions driving ordinary and dynamic capabilities in Indian high-tech firms," Journal of Business Research, Elsevier, vol. 90(C), pages 206-214.
    20. Patrick Mikalef & Ilias O. Pappas & John Krogstie & Michail Giannakos, 2018. "Big data analytics capabilities: a systematic literature review and research agenda," Information Systems and e-Business Management, Springer, vol. 16(3), pages 547-578, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:tefoso:v:186:y:2023:i:pb:s004016252200734x. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.sciencedirect.com/science/journal/00401625 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.