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Digital business models and ridesharing for value co-creation in healthcare: A multi-stakeholder ecosystem analysis

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  • Schiavone, Francesco
  • Mancini, Daniela
  • Leone, Daniele
  • Lavorato, Domenica

Abstract

The current advancements in digital technologies offer new opportunities for designing and modelling digital business models. In many industries, particularly in healthcare, coordinating and managing relationships with different stakeholders are well-known problems that organizations regularly face. Despite the increasing theoretical and practical relevance of digital business models in healthcare, to date, there is a lack of specific research focused adequately on how value is created, delivered and captured for the various stakeholders in centrally mediated platforms within the healthcare ecosystem. By conducting an exploratory qualitative analysis, this study explores the case of Saluber, an Italian digital start-up offering ridesharing services for non-emergency medical transportation.

Suggested Citation

  • Schiavone, Francesco & Mancini, Daniela & Leone, Daniele & Lavorato, Domenica, 2021. "Digital business models and ridesharing for value co-creation in healthcare: A multi-stakeholder ecosystem analysis," Technological Forecasting and Social Change, Elsevier, vol. 166(C).
    • Handle: RePEc:eee:tefoso:v:166:y:2021:i:c:s0040162521000792
    DOI: 10.1016/j.techfore.2021.120647
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    10. Małecka, Agnieszka & Mitręga, Maciej & Mróz-Gorgoń, Barbara & Pfajfar, Gregor, 2022. "Adoption of collaborative consumption as sustainable social innovation: Sociability and novelty seeking perspective," Journal of Business Research, Elsevier, vol. 144(C), pages 163-179.
    11. Sestino, Andrea & D'Angelo, Alfredo, 2023. "My doctor is an avatar! The effect of anthropomorphism and emotional receptivity on individuals' intention to use digital-based healthcare services," Technological Forecasting and Social Change, Elsevier, vol. 191(C).
    12. Donate, Mario J. & González-Mohíno, Miguel & Paolo Appio, Francesco & Bernhard, Fabian, 2022. "Dealing with knowledge hiding to improve innovation capabilities in the hotel industry: The unconventional role of knowledge-oriented leadership," Journal of Business Research, Elsevier, vol. 144(C), pages 572-586.
    13. Kokshagina, Dr Olga, 2021. "Managing shifts to value-based healthcare and value digitalization as a multi-level dynamic capability development process," Technological Forecasting and Social Change, Elsevier, vol. 172(C).
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