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Technology Acceptance Model and Determinants of Technology Rejection

Author

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  • Melih Kirlidog

    (Marmara University, Turkey and North-West University, South Africa)

  • Aygul Kaynak

    (Marmara University, Turkey)

Abstract

Technology Acceptance Model (TAM) is an important tool to understand the dynamics of acceptance of Information Systems in an organization. The model posits that perceived ease of use and perceived usefulness are key factors in the adoption. This study extends TAM for investigating the user rejection of technology by reversing the two key factors into perceived difficulty of use and perceived uselessness. The study was conducted by surveying the customers of an e-banking application in Turkey who disuse the system. The results reveal important hints for the organization that wants to get an insight into the causes of the system disuse.

Suggested Citation

  • Melih Kirlidog & Aygul Kaynak, 2011. "Technology Acceptance Model and Determinants of Technology Rejection," International Journal of Information Systems and Social Change (IJISSC), IGI Global, vol. 2(4), pages 1-12, October.
    • Handle: RePEc:igg:jissc0:v:2:y:2011:i:4:p:1-12
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    Cited by:

    1. Francisco Liébana-Cabanillas & Francisco Muñoz-Leiva & Juan Sánchez-Fernández & María I. Viedma-del Jesús, 2016. "The moderating effect of user experience on satisfaction with electronic banking: empirical evidence from the Spanish case," Information Systems and e-Business Management, Springer, vol. 14(1), pages 141-165, February.
    2. de Luna, Iviane Ramos & Liébana-Cabanillas, Francisco & Sánchez-Fernández, Juan & Muñoz-Leiva, Francisco, 2019. "Mobile payment is not all the same: The adoption of mobile payment systems depending on the technology applied," Technological Forecasting and Social Change, Elsevier, vol. 146(C), pages 931-944.

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