IDEAS home Printed from https://ideas.repec.org/a/eee/soceps/v82y2022ipbs0038012122000519.html
   My bibliography  Save this article

Service quality modeling to support optimizing facility location in a microscale environment

Author

Listed:
  • Pludow, B. Amelia
  • Murray, Alan T.
  • Church, Richard L.

Abstract

After initial planning and implementation, many systems evolve as a byproduct of fragmented decision-making processes and incremental change over time, with little system-wide reanalysis. This lack of reevaluation means that an originally optimal system may become suboptimal with respect to demand to be served or service performance. Assessing system design and configuration provides an opportunity to enhance overall service quality as well as reduce operational costs. This paper uses location analytics, including spatial optimization and geographic information systems (GIS), to support system reassessment and planning efforts. A case study focused on wireless Internet access across a university campus is presented. The results suggest that there are varying levels of access to wireless service, this variation is driven in part by system history and fragmented decision-making processes, and there is an opportunity to significantly enhance the quality of service through planning efforts focused on optimal system reconfiguration. These findings highlight the importance of analytics based planning in design, modification, or extension of a spatial service system.

Suggested Citation

  • Pludow, B. Amelia & Murray, Alan T. & Church, Richard L., 2022. "Service quality modeling to support optimizing facility location in a microscale environment," Socio-Economic Planning Sciences, Elsevier, vol. 82(PB).
    • Handle: RePEc:eee:soceps:v:82:y:2022:i:pb:s0038012122000519
    DOI: 10.1016/j.seps.2022.101273
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0038012122000519
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.seps.2022.101273?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Alan T. Murray & Morton E. O'Kelly, 2002. "Assessing representation error in point-based coverage modeling," Journal of Geographical Systems, Springer, vol. 4(2), pages 171-191, June.
    2. Alan T. Murray, 2015. "Fire Station Siting," International Series in Operations Research & Management Science, in: H. A. Eiselt & Vladimir Marianov (ed.), Applications of Location Analysis, edition 1, chapter 12, pages 293-306, Springer.
    3. ReVelle, Charles & Murray, Alan T. & Serra, Daniel, 2007. "Location models for ceding market share and shrinking services," Omega, Elsevier, vol. 35(5), pages 533-540, October.
    4. Constantine Toregas & Ralph Swain & Charles ReVelle & Lawrence Bergman, 1971. "The Location of Emergency Service Facilities," Operations Research, INFORMS, vol. 19(6), pages 1363-1373, October.
    5. Tony H. Grubesic & Alan T. Murray, 2002. "Constructing the divide: Spatial disparities in broadband access," Papers in Regional Science, Springer;Regional Science Association International, vol. 81(2), pages 197-221.
    6. Mack, Elizabeth A. & Wentz, Elizabeth, 2017. "Industry variations in the broadband business nexus," Socio-Economic Planning Sciences, Elsevier, vol. 58(C), pages 51-62.
    7. Grubesic, Tony H. & Matisziw, Timothy C. & Murray, Alan T., 2012. "Assessing geographic coverage of the essential air service program," Socio-Economic Planning Sciences, Elsevier, vol. 46(2), pages 124-135.
    8. João Teixeira & António Antunes & Dominique Peeters, 2007. "An Optimization-Based Study on the Redeployment of a Secondary School Network," Environment and Planning B, , vol. 34(2), pages 296-315, April.
    9. Luc Anselin & Shuming Bao, 1997. "Exploratory Spatial Data Analysis Linking SpaceStat and ArcView," Advances in Spatial Science, in: Manfred M. Fischer & Arthur Getis (ed.), Recent Developments in Spatial Analysis, chapter 3, pages 35-59, Springer.
    10. Chen, Yanguang, 2015. "The distance-decay function of geographical gravity model: Power law or exponential law?," Chaos, Solitons & Fractals, Elsevier, vol. 77(C), pages 174-189.
    11. David Schilling & D. Jack Elzinga & Jared Cohon & Richard Church & Charles ReVelle, 1979. "The Team/Fleet Models for Simultaneous Facility and Equipment Siting," Transportation Science, INFORMS, vol. 13(2), pages 163-175, May.
    12. Richard L. Church & Alan Murray, 2018. "Location Covering Models," Advances in Spatial Science, Springer, number 978-3-319-99846-6.
    13. Tony H. Grubesic & Alan T. Murray, 2004. "Waiting for Broadband: Local Competition and the Spatial Distribution of Advanced Telecommunication Services in the United States," Growth and Change, Wiley Blackwell, vol. 35(2), pages 139-165, March.
    14. Fredriksson, Anders, 2017. "Location-allocation of public services – Citizen access, transparency and measurement. A method and evidence from Brazil and Sweden," Socio-Economic Planning Sciences, Elsevier, vol. 59(C), pages 1-12.
    15. Murray, Alan T., 2001. "Strategic analysis of public transport coverage," Socio-Economic Planning Sciences, Elsevier, vol. 35(3), pages 175-188, September.
    16. Tony H. Grubesic & Timothy C. Matisziw & Alan T. Murray, 2011. "Market Coverage and Service Quality in Digital Subscriber Lines Infrastructure Planning," International Regional Science Review, , vol. 34(3), pages 368-390, July.
    17. Richard Church & Charles R. Velle, 1974. "The Maximal Covering Location Problem," Papers in Regional Science, Wiley Blackwell, vol. 32(1), pages 101-118, January.
    18. Tang, Xu & Tan, Ziyan & Hu, Shiyuan & Geng, Hong, 2019. "Evaluating spatial service and layout efficiency of municipal Wi-Fi facilities for SmartCity planning: A case study of Wuhan city, China," Socio-Economic Planning Sciences, Elsevier, vol. 65(C), pages 101-110.
    19. Quaglione, Davide & Matteucci, Nicola & Furia, Donatella & Marra, Alessandro & Pozzi, Cesare, 2020. "Are mobile and fixed broadband substitutes or complements? New empirical evidence from Italy and implications for the digital divide policies," Socio-Economic Planning Sciences, Elsevier, vol. 71(C).
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Murray, Alan T., 2021. "Contemporary optimization application through geographic information systems," Omega, Elsevier, vol. 99(C).
    2. Wang, Wei & Wu, Shining & Wang, Shuaian & Zhen, Lu & Qu, Xiaobo, 2021. "Emergency facility location problems in logistics: Status and perspectives," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 154(C).
    3. Jiwon Baik & Alan T. Murray, 2022. "Locating a facility to simultaneously address access and coverage goals," Papers in Regional Science, Wiley Blackwell, vol. 101(5), pages 1199-1217, October.
    4. Alan Murray, 2010. "Advances in location modeling: GIS linkages and contributions," Journal of Geographical Systems, Springer, vol. 12(3), pages 335-354, September.
    5. Marianov, Vladimir & Eiselt, H.A., 2024. "Fifty Years of Location Theory - A Selective Review," European Journal of Operational Research, Elsevier, vol. 318(3), pages 701-718.
    6. Blanco, Víctor & Gázquez, Ricardo & Saldanha-da-Gama, Francisco, 2023. "Multi-type maximal covering location problems: Hybridizing discrete and continuous problems," European Journal of Operational Research, Elsevier, vol. 307(3), pages 1040-1054.
    7. Tony Grubesic & Ran Wei & Alan Murray & Fangwu Wei, 2016. "Essential Air Service in the United States," International Regional Science Review, , vol. 39(1), pages 108-130, January.
    8. Heewon Chea & Hyun Kim & Shih-Lung Shaw & Yongwan Chun, 2022. "Assessing Trauma Center Accessibility for Healthcare Equity Using an Anti-Covering Approach," IJERPH, MDPI, vol. 19(3), pages 1-21, January.
    9. Xu, Jing & Murray, Alan T. & Church, Richard L. & Wei, Ran, 2023. "Service allocation equity in location coverage analytics," European Journal of Operational Research, Elsevier, vol. 305(1), pages 21-37.
    10. KC, Kiran & Corcoran, Jonathan & Chhetri, Prem, 2020. "Measuring the spatial accessibility to fire stations using enhanced floating catchment method," Socio-Economic Planning Sciences, Elsevier, vol. 69(C).
    11. Wang, Wei & Wang, Shuaian & Zhen, Lu & Qu, Xiaobo, 2022. "EMS location-allocation problem under uncertainties," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 168(C).
    12. Huanfa Chen & Alan T. Murray & Rui Jiang, 2021. "Open-source approaches for location cover models: capabilities and efficiency," Journal of Geographical Systems, Springer, vol. 23(3), pages 361-380, July.
    13. Benjamin T. Skinner, 2019. "Making the Connection: Broadband Access and Online Course Enrollment at Public Open Admissions Institutions," Research in Higher Education, Springer;Association for Institutional Research, vol. 60(7), pages 960-999, November.
    14. Erhan Erkut & Armann Ingolfsson & Güneş Erdoğan, 2008. "Ambulance location for maximum survival," Naval Research Logistics (NRL), John Wiley & Sons, vol. 55(1), pages 42-58, February.
    15. Nelas, José & Dias, Joana, 2020. "Optimal Emergency Vehicles Location: An approach considering the hierarchy and substitutability of resources," European Journal of Operational Research, Elsevier, vol. 287(2), pages 583-599.
    16. Theophilus Dhyankumar Chellappa & Ramasubramaniam Muthurathinasapathy & V. G. Venkatesh & Yangyan Shi & Samsul Islam, 2023. "Location of organ procurement and distribution organisation decisions and their impact on kidney allocations: a developing country perspective," Annals of Operations Research, Springer, vol. 321(1), pages 755-781, February.
    17. Oscar Lopez Jaramillo & Joel Rinebold & Michael Kuby & Scott Kelley & Darren Ruddell & Rhian Stotts & Aimee Krafft & Elizabeth Wentz, 2021. "Hydrogen Station Location Planning via Geodesign in Connecticut: Comparing Optimization Models and Structured Stakeholder Collaboration," Energies, MDPI, vol. 14(22), pages 1-26, November.
    18. Wu, Zhongqi & Jiang, Hui & Zhou, Yangye & Li, Haoyan, 2024. "Enhancing emergency medical service location model for spatial accessibility and equity under random demand and travel time," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 185(C).
    19. Mohri, Seyed Sina & Akbarzadeh, Meisam & Sayed Matin, Seyed Hamed, 2020. "A Hybrid model for locating new emergency facilities to improve the coverage of the road crashes," Socio-Economic Planning Sciences, Elsevier, vol. 69(C).
    20. Kai Guo & Wei Wang & Shixiang Tian & Juntao Yang & Zebiao Jiang & Zhangyin Dai, 2022. "Research on Optimization Technology of Cross-Regional Synergistic Deployment of Fire Stations Based on Fire Risk," Sustainability, MDPI, vol. 14(23), pages 1-14, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:soceps:v:82:y:2022:i:pb:s0038012122000519. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/seps .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.