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Evaluation of wait times and queue lengths at ferry terminals

Author

Listed:
  • Findley, Daniel J.
  • Anderson, Tracy J.
  • Bert, Steven A.
  • Nye, Timothy
  • Letchworth, Will

Abstract

Transportation systems often require travelers to wait for service. Observational data from a wait-time study at ferry terminals demonstrate that the amount of time a vehicle waits to board a ferry is highly dependent on that vehicle's position in line. Queue psychology suggests that unexplained waits, uncertainty, and anxiety make wait times for individuals seem longer. Thus, the vehicle position and wait time relationship can be used to equip ferry service providers with the knowledge to inform and pacify passengers waiting to board a ferry.

Suggested Citation

  • Findley, Daniel J. & Anderson, Tracy J. & Bert, Steven A. & Nye, Timothy & Letchworth, Will, 2018. "Evaluation of wait times and queue lengths at ferry terminals," Research in Transportation Economics, Elsevier, vol. 71(C), pages 27-33.
    • Handle: RePEc:eee:retrec:v:71:y:2018:i:c:p:27-33
    DOI: 10.1016/j.retrec.2018.06.009
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    References listed on IDEAS

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    1. Hong Huo & David Levinson, 2003. "Effectiveness of Variable Message Signs Using Empirical Loop Detector Data," Working Papers 000033, University of Minnesota: Nexus Research Group.
    2. Yingling Fan & Andrew Guthrie & David Levinson, 2015. "Perception of Waiting Time at Transit Stops and Stations," Working Papers 000127, University of Minnesota: Nexus Research Group.
    3. Nie, Winter, 2000. "Waiting: integrating social and psychological perspectives in operations management," Omega, Elsevier, vol. 28(6), pages 611-629, December.
    4. Dziekan, Katrin & Kottenhoff, Karl, 2007. "Dynamic at-stop real-time information displays for public transport: effects on customers," Transportation Research Part A: Policy and Practice, Elsevier, vol. 41(6), pages 489-501, July.
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    Cited by:

    1. Škurić, Maja & Maraš, Vladislav & Davidović, Tatjana & Radonjić, Aleksandar, 2021. "Optimal allocating and sizing of passenger ferry fleet in maritime transport," Research in Transportation Economics, Elsevier, vol. 90(C).

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    More about this item

    Keywords

    Ferry; Tourism; Travel; Waiting times; Queuing time; Time perception; Wait perception; Queue length; Queuing; Travel time; Ferry terminal; Wait anxiety; Queue anxiety; Information; Customer information; Travel information;
    All these keywords.

    JEL classification:

    • R40 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - General
    • Z30 - Other Special Topics - - Tourism Economics - - - General

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