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Supply chain integration and service oriented transformation: Evidence from Chinese equipment manufacturers

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  • He, Yuanqiong
  • Lai, Kin Keung

Abstract

This study builds a conceptual model to describe the relationships among operational integration and strategic integration of supply chain, product-based and customer action-based service provided by industrial manufacturers, and firm performance. Using sample data from Chinese equipment manufacturers, this study finds that operational integration of supply chain has positive direct effect on product-based service, while strategic integration has positive direct effect on customer action-based service. Furthermore, product-based service is the basic transformation strategy for industrial manufacturing companies and it has not only positive direct effect but also indirect effect through customer action-based service on firm performance.

Suggested Citation

  • He, Yuanqiong & Lai, Kin Keung, 2012. "Supply chain integration and service oriented transformation: Evidence from Chinese equipment manufacturers," International Journal of Production Economics, Elsevier, vol. 135(2), pages 791-799.
    • Handle: RePEc:eee:proeco:v:135:y:2012:i:2:p:791-799
    DOI: 10.1016/j.ijpe.2011.10.013
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    Citations

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    Cited by:

    1. Yuanqiong He & Hongyi Sun & Kin Lai & Yun Chen, 2015. "Organizational empowerment and service strategy in manufacturing," Service Business, Springer;Pan-Pacific Business Association, vol. 9(3), pages 445-462, September.
    2. He, Yuanqiong & Keung Lai, Kin & Sun, Hongyi & Chen, Yun, 2014. "The impact of supplier integration on customer integration and new product performance: The mediating role of manufacturing flexibility under trust theory," International Journal of Production Economics, Elsevier, vol. 147(PB), pages 260-270.
    3. Zhou, Dan & Yan, Tingting & Zhao, Lilong & Guo, Jingjing, 2020. "Performance implications of servitization: Does a Manufacturer's service supply network matter?," International Journal of Production Economics, Elsevier, vol. 219(C), pages 31-42.
    4. Mask, Rickey & Works, Richard, 2018. "How Social Capital, Supply Chain Integration, and Customer Loyalty Affect Performance," MPRA Paper 91332, University Library of Munich, Germany.
    5. Jayaram, Jayanth & Xu, Kefeng, 2013. "The relative influence of external versus internal integration on plant performance in China," International Journal of Production Economics, Elsevier, vol. 146(1), pages 59-69.
    6. Liao, Shu-Hsien & Kuo, Fang-I, 2014. "The study of relationships between the collaboration for supply chain, supply chain capabilities and firm performance: A case of the Taiwan׳s TFT-LCD industry," International Journal of Production Economics, Elsevier, vol. 156(C), pages 295-304.
    7. Radanliev, Petar, 2015. "Architectures for Green-Field Supply Chain Integration: Supply Chain Integration Design," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 13(2), pages 56-78.
    8. Luna Leoni & Sara Poggesi, 2017. "The relationship between servitization and product-service system: insights from the literature," ESPERIENZE D'IMPRESA, FrancoAngeli Editore, vol. 2017(1), pages 29-51.
    9. Wang, Yanping & Gao, Jie & Wei, Zelong, 2022. "The double-edged sword of servitization in radical product innovation: The role of latent needs identification," Technovation, Elsevier, vol. 118(C).
    10. Radanliev, Petar, 2015. "Engineering Design Methodology for Green-Field Supply Chain Architectures Taxonomic Scheme," Journal of Operations and Supply Chain Management (JOSCM), Fundação Getulio Vargas, Escola de Administração de Empresas de São Paulo (FGV EAESP), vol. 8(2), December.
    11. Bimpizas-Pinis, Meletios & Calzolari, Tommaso & Genovese, Andrea, 2022. "Exploring the transition towards circular supply chains through the arcs of integration," International Journal of Production Economics, Elsevier, vol. 250(C).
    12. Yu Sun & Yuming He & Haiqing Yu & Hecheng Wang, 2022. "An evaluation framework of IT‐enabled service‐oriented manufacturing," Systems Research and Behavioral Science, Wiley Blackwell, vol. 39(3), pages 657-667, May.
    13. Ornella Benedettini & Andy Neely, 2018. "Investigating a revised service transition concept," Service Business, Springer;Pan-Pacific Business Association, vol. 12(4), pages 701-730, December.

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