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Assessing the relational benefits of logistics services perceived by manufacturers in supply chain

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  • Li, Ling

Abstract

The growing importance of logistics activities that span the boundaries of supply chain firms has put an emphasis on supply chain relationship management. Based on the existing marketing concept on relational benefits and the supply chain management literature on consumer satisfaction, this research evaluates logistics service performance from the eyes of manufacturers. Using data collected from US manufacturing firms, the study has identified the factors that influence manufacturer's satisfaction, as well as the key to understanding the benefits-satisfaction-loyalty triads in supply chain relationships. The contribution of the paper includes developing a conceptual model, adding new theoretical insights into benefits-satisfaction-loyalty triad that has been applied by manufacturers and LSPs, and providing some meaningful perspective on how to strategically assess the use of logistics providers so as to transform a logistics firm from a tactical service provider to a hand-in-glove strategic partner.

Suggested Citation

  • Li, Ling, 2011. "Assessing the relational benefits of logistics services perceived by manufacturers in supply chain," International Journal of Production Economics, Elsevier, vol. 132(1), pages 58-67, July.
    • Handle: RePEc:eee:proeco:v:132:y:2011:i:1:p:58-67
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    Cited by:

    1. Chen, Xu & Li, Ling & Zhou, Ming, 2012. "Manufacturer's pricing strategy for supply chain with warranty period-dependent demand," Omega, Elsevier, vol. 40(6), pages 807-816.
    2. Buket OZOGLU & Arzum BUYUKKEKLIK, 2017. "An Analysis of Third Party Logistics¡¯ Performance and Customer Loyalty," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 9(6), pages 55-67, December.
    3. S.Sarifah Radiah Shariff, 2023. "Conceptualising Loyalty Benefits as the Relational benefits perceived by Malaysian Automotive manufacturers," GATR Journals gjbssr634, Global Academy of Training and Research (GATR) Enterprise.
    4. Yu Sun & Ling Li & Hui Shi & Dazhi Chong, 2020. "The transformation and upgrade of China's manufacturing industry in Industry 4.0 era," Systems Research and Behavioral Science, Wiley Blackwell, vol. 37(4), pages 734-740, July.
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    6. F. Tao & Y. Cheng & L. Zhang & A. Y. C. Nee, 2017. "Advanced manufacturing systems: socialization characteristics and trends," Journal of Intelligent Manufacturing, Springer, vol. 28(5), pages 1079-1094, June.
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    9. Li Cai & Qing Liu & Xiaoyu Yu, 2013. "Effects of Top Management Team Heterogeneous Background and Behavioural Attributes on the Performance of New Ventures," Systems Research and Behavioral Science, Wiley Blackwell, vol. 30(3), pages 354-366, May.
    10. Zhibo Pang & Qiang Chen & Weili Han & Lirong Zheng, 2015. "Value-centric design of the internet-of-things solution for food supply chain: Value creation, sensor portfolio and information fusion," Information Systems Frontiers, Springer, vol. 17(2), pages 289-319, April.
    11. Li, Ling & Wang, Bin & Cook, David P., 2015. "Reprint of “Enhancing green supply chain initiatives via empty container reuse”," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 74(C), pages 109-123.
    12. Yeung, Kwong & Zhou, Honggeng & Yeung, Andy C.L. & Cheng, T.C.E., 2012. "The impact of third-party logistics providers' capabilities on exporters' performance," International Journal of Production Economics, Elsevier, vol. 135(2), pages 741-753.
    13. Phuong T. Nguyen & Hieu V. Cao & Hiep M. Phuoc & Phong T. Tran, 2022. "Effects of Relational Benefits in the Model of Customers’ Benefits and Relationship Quality in Vietnam," Economies, MDPI, vol. 10(11), pages 1-20, November.
    14. Hazen, Benjamin T. & Overstreet, Robert E. & Jones-Farmer, L. Allison & Field, Hubert S., 2012. "The role of ambiguity tolerance in consumer perception of remanufactured products," International Journal of Production Economics, Elsevier, vol. 135(2), pages 781-790.
    15. Li, Ling & Wang, Bin & Cook, David P., 2014. "Enhancing green supply chain initiatives via empty container reuse," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 70(C), pages 190-204.
    16. Han, Chaodong & Porterfield, Tobin & Li, Xiaolin, 2012. "Impact of industry competition on contract manufacturing: An empirical study of U.S. manufacturers," International Journal of Production Economics, Elsevier, vol. 138(1), pages 159-169.
    17. Zhou, Honggeng & Li, Ling, 2020. "The impact of supply chain practices and quality management on firm performance: Evidence from China's small and medium manufacturing enterprises," International Journal of Production Economics, Elsevier, vol. 230(C).
    18. Zhang, Abraham & Luo, Hao & Huang, George Q., 2013. "A bi-objective model for supply chain design of dispersed manufacturing in China," International Journal of Production Economics, Elsevier, vol. 146(1), pages 48-58.
    19. Elia, Valerio & Gnoni, Maria Grazia, 2015. "Designing an effective closed loop system for pallet management," International Journal of Production Economics, Elsevier, vol. 170(PC), pages 730-740.
    20. Shou, Yongyi & Feng, Yi & Zheng, Jingjing & Wang, Guofeng & Yeboah, Nyamah Edmond, 2013. "Power source and its effect on customer–supplier relationships: An empirical study in Yangtze River Delta," International Journal of Production Economics, Elsevier, vol. 146(1), pages 118-128.
    21. Xihui Wang & Yunfei Wu & Liang Liang & Zhimin Huang, 2016. "Service outsourcing and disaster response methods in a relief supply chain," Annals of Operations Research, Springer, vol. 240(2), pages 471-487, May.

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